Melissa Battles

Melissa Battles Email and Phone Number

Sales Operations Manager, Sr. Manager @ RSI
Deltona, FL, US
Melissa Battles's Location
Deltona, Florida, United States, United States
Melissa Battles's Contact Details

Melissa Battles personal email

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About Melissa Battles

Key accomplishments:- Managed global staff of 11 employees for Implementation/Onboarding and Consulting Services/Professional Services - Created a process to find billable project overages & lowered overall unfunded billable utilization from 31% to 15% within 2 months- Created mitigation efforts to decrease non-billable utilization time consumption - Maximized, tracked, and forecasted capacity utilization, as well as delivered accurate revenue recognition for an annual €2 million Professional Services business - Improved efficiency, time tracking, speed to value, onboarding, and cross-department collaboration throughout the customer-facing side of Acrolinx- Created a new onboarding and implementation program, called Months to Minutes, that increased speed to value- Decreased New Logo onboarding go-live time from an average of 147 days to 60 days - Process improvement and change management leadership - New Investment Indication implementation packages with simple a la carte pricing for sales- SOW Process creation, to streamline turnaround time to prospect- New SOW template for ease of information gathering from prospects- Onboarding survey for new customers- Services team member onboarding training schedule, implemented on 5 existing employees- Company-wide time tracking instructions for billable and non-billable tasksResults-oriented and driven by problem-solving and ownership of an organization’s Key Performance Indicators(KPI). Multi-year management experience includes B2B customer success and services, implementation, change management, program management, business development, budgeting of €2M and revenue reporting, and customer adoption and sales of services for an artificial intelligence (AI) SaaS organization. Familiar with Agile methodologies, Scrum cycles, Jira, and Git. Cross-cultural collaboration experience with clients and colleagues in Germany, APAC region, Australia, the Netherlands, and the UK. Diverse portfolio of professional writing and editing experience that includes writing and editing proposals and RFP responses for AI, cyber defense, and professional services; Statements of Work (SOW); White Papers; technical writing of software manuals; class training materials and proficiency exams; press releases; and creative marketing pieces.Additional experience includes a Masters of Business Administration, extensive CRM software experience, and a Certificate in Managing and Writing Federal Proposals from Shipley Associates.

Melissa Battles's Current Company Details
RSI

Rsi

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Sales Operations Manager, Sr. Manager
Deltona, FL, US
Website:
revenuesolutionsinc.com
Employees:
595
Melissa Battles Work Experience Details
  • Rsi
    Sales Operations Manager, Sr. Manager
    Rsi
    Deltona, Fl, Us
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  • Rsi
    Proposal Manager, Sr. Manager
    Rsi Oct 2023 - Present
    Reporting to the Vice President of Business Development, this position works collaboratively across the organization with the Sales, Capture, Delivery, Finance, Contracts, and Product teams to focus resources on winning bids.Using my Shipley certification, I lead the proposal team in all proposal efforts and activities, ensuring sufficient coverage of opportunities. I'm responsible for growing our proposal response rate, as well as owning a share in responsibility for our win rate and identifying new opportunities. Guiding the organization on best practices for RFx responses, I build training materials and continue to improve upon and grow the reusable content library with a proposal management software tool (Expedience).Within the first 4 months, I implemented a true color team process, including the firming up of a red team review process that used to bleed over into gold team. Leveraging the comments form in Expedience, I created categorization of comments and used daily stand-ups to address outstanding issues or missing requirements.
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  • Acrolinx
    Director / Team Lead Of Solutions Consulting
    Acrolinx Nov 2021 - Jul 2023
    - Critical people leader role for both the Solution Consulting and Project Management teams - Managed global staff of 11 employees- Owned the synergy between Linguistic Engineers, Product Owners, and Solutions Consultants- Collaborated closely with product leadership- Responsible for leading and participating in enterprise-wide level engagement teams and complex projects that crossed multiple business units while problem-solving difficult challenges with known and unknown solutions- Excelled at process improvement and change management leadership- Improved efficiency, time tracking, speed to value, onboarding, and cross-department collaboration throughout the customer-facing side of Acrolinx- Created a process for determining billable project overages where none existed- Maximized, tracked, and forecasted capacity utilization, as well as delivered accurate revenue recognition for an annual €2 million Professional Services business - In 2 months, lowered overall unfunded billable utilization from 31% to 15%- Created mitigation efforts to decrease non-billable utilization time consumption - Created a new onboarding program, called Months to Minutes- Decreased New Logo onboarding go-live time from an average of 147 days to 60 days - Remained a Subject Matter Expert on the Acrolinx platform's terminology, guidance, and analytics- Navigated the creation of various Consulting Services Statements of Work, as well as RFP responses- Acted as the primary Subject Matter Expert during prospect scoping calls
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  • Acrolinx
    Senior Linguistic Solutions Consultant
    Acrolinx Nov 2020 - Dec 2021
    Acrolinx is a Berlin-based company whose AI-powered SaaS platform is revolutionizing strategy-aligned content creation.The Acrolinx platform uses artificial intelligence and natural language processing to align content execution with strategy at many of the world’s most well-known brands. As a Solutions Consultant, my role consists of the following:• Explaining Acrolinx features in detail to administrators and writers with a focus on terminology, style, and tone of voice. • Leading training sessions on Acrolinx features for administrators and writers, including thedevelopment of dynamic and engaging training materials• Explaining individual style guidelines and their purpose• Evaluating customer and third-party style guides in corresponding to Acrolinx features• Analyzing customer content manually and with Acrolinx to identify and summarize key opportunities where Acrolinx can add value• Advocating customer needs and requests to the Acrolinx technical team• Communicating linguistic and technical capabilities in a voice understandable for customers• Demonstrating the performance of customer’s content based on Acrolinx data• Resolution of customer's linguistic questions and issues throughout their lifecycle.To learn more, visit acrolinx.com.
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  • Applied Insight Llc
    Senior Proposal Manager
    Applied Insight Llc Apr 2020 - Nov 2020
    Applied Insight, LLC (AI) acquired Organizational Strategies, Inc. in October 2018. AI is a federal government contractor, specializing in cloud, big data, cyber, and mission IT innovations. As Senior Proposal Manager, my responsibilities included:- Leading the proposal development team to develop and deliver a compliant, responsive, and compelling proposal on schedule- Mastering the solicitation requirements and serving as the final authority on compliance- Developing and maintaining all proposal management artifacts, including the proposal outline and compliance matrix, the proposal schedule, kickoff materials, proposal templates, and color review artifacts- Communicating requirements and deadlines to proposal team members, gathering proposal team status and needs, and resolving team member roadblocks and challenges.- Facilitating solution and strategy sessions as needed, to guide teams in the translation of solutions for proposal documents- Conveying win strategy and solution elements from capture and solution development activities to proposal team members for inclusion in their sections- Facilitating color reviews and lead recovery in collaboration with authors- Overseeing graphics development, production, and editing activities.- Managing proposal processes and data calls with Pricing, Contracts, Security, HR, and subcontractors to ensure timely responses to proposal schedule milestones while escalating needs and risks in a timely fashion.
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  • Acrolinx
    Solutions Consultant
    Acrolinx Aug 2019 - Apr 2020
    Acrolinx is a Berlin-based company whose AI-powered SaaS platform is revolutionizing strategy-aligned content creation.The Acrolinx platform uses artificial intelligence and natural language processing to align content execution with strategy at many of the world’s most well-known brands. As a Solutions Consultant, my role consists of the following:• Explaining Acrolinx features in detail to administrators and writers with a focus on terminology, style, and tone of voice. • Leading training sessions on Acrolinx features for administrators and writers, including thedevelopment of dynamic and engaging training materials• Explaining individual style guidelines and their purpose• Evaluating customer and third-party style guides in corresponding to Acrolinx features• Analyzing customer content manually and with Acrolinx to identify and summarize key opportunities where Acrolinx can add value• Advocating customer needs and requests to the Acrolinx technical team• Communicating linguistic and technical capabilities in a voice understandable for customers• Demonstrating the performance of customer’s content based on Acrolinx data• Resolution of customer's linguistic questions and issues throughout their lifecycle.To learn more, visit acrolinx.com.
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  • Applied Insight Llc
    Business Development Operations Manager
    Applied Insight Llc Oct 2018 - Jul 2019
    Tysons, Va (Telecommute)
    Applied Insight, LLC (AI) acquired Organizational Strategies, Inc. in October 2018. AI is a federal government contractor, specializing in cloud, big data, cyber, and mission IT innovations. Working with the business development (BD) and operations team, I helped internally build and maintain BD and the growth management system in the federal space. Operations- Led and executed day-to-day operations and delivered on strategy and operational plans- Managed the operation of Salesforce, to include working with individual team members to understand and manage sales pipeline as well as provide forecasting- Improved business development processes to promote effective operations- Coordinated with the proposal hub to develop content for proposals conveying the value of the organization’s assets- Assisted in the proposal process, as directed by the Senior Vice President of Business Development Reporting, Metrics, and KPIs- Gathered and analyzed data, formulated and tested hypotheses, synthesized findings, developed go-forward plans, and helped drive and translate recommendations into results- Created and tracked key KPIs in Salesforce dashboards across the team, measuring strategic goals, milestones, and accomplishments- Supported the development and maintenance of the quarterly and annual BD planGrowth and Strategy- Assessed and assisted in the development of potential strategic partnerships to drive business growth- Explored new markets and business models through industry trends, historical trends, forward looking forecasts, competitive assessment to build/evaluate recommendations for strategic growth and monetization- Worked with the Business Unit leads to orchestrate the design and completion of all aspects of new business opportunities in the pipeline- Owned projects/programs from start to finish: business case, scope, cost, schedule, action cycles, risks, issues, decisions, interdependencies and milestones
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  • Organizational Strategies, Inc.
    Marketing And Proposal Director
    Organizational Strategies, Inc. Mar 2014 - Oct 2018
    Mclean, Va (Telecommute)
    Proposal Management• Facilitate development of proposals for Federal Government, private industry, and international clients in areas such as Singapore, Malaysia, and Australia• Act as liaison for President in managing and directing all proposal efforts and personnel• Participate in the development and review of proposal strategies and themes, and manage the development of a Proposal Management Plan (PMP)• Assist in analyzing the RFP/bid requirements against the proposal outline to ensure both compliance and responsiveness to the customer’s issues and needs• Build the proposal compliance matrix and track the fulfillment of all requirements• Conduct regular proposal progress status meetings and maintain the proposal schedule• Develop Blue Team, Pink Team, Red Team and Gold Team reviews, facilitating internal evaluation of the technical, management, and overall proposal approaches• Work with the Volume Leaders to ensure inter-volume compatibility is achieved• Direct writing/editing/rewriting efforts, as needed• Perform developmental editing on all proposals to include:o correcting errors in grammar, syntax, and punctuationo changing layout or re-writing paragraphs to improve flowo ensuring layout compliance with RFP format Marketing Management• Plan marketing and branding objectives and strategies, in conjunction with President and CEO• Create, develop, and manage all content generation for brochures, media slicks, press releases, website, and all media platforms• Perform basic copywriting, as well as basic and developmental editing • Oversee creation and delivery of press releases, advertisements, and other marketing materials• Design ads and publications utilizing Adobe Indesign and Illustrator• Engage consumers on social media, such as Facebook, Twitter, Linked In, and Google+
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  • Organizational Strategies, Inc.
    Technical Writer/Editor, Web Editor
    Organizational Strategies, Inc. Aug 2010 - Mar 2014
    • Independent contract (1099) for a prime contractor on the General Services Administration (GSA) Corporate Schedule, which encompasses a Management, Organizational, and Business Improvement Services (MOBIS) Schedule (CR499) , Professional Engineering Services (PES) Schedule (CR 425) and the Environmental Services (ES) Schedule (CF 999) • Awarded the contract to write copy, design and complete the new web design project, using Photoshop and Dreamweaver. Created a 31 page site on request, complete with customized buttons, meta tags, graphics, video imbeds with posters, extensive menu bars and both internal and external links. • Accountable for writing, revising and proofreading material for web design and Federal Government Request For Proposals (RFPs), ensuring that work is completed with ample time to meet government deadlines• Requires the diligence to telecommute during unconventional hours, and the ability to work under pressure on a tight schedule
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  • Inklings
    Owner/Freelance Writer
    Inklings Aug 2010 - Feb 2014
    Deltona, Fl
    Do you have an inkling? We specialize in an extensive and diverse freelance technical writing, copywriting and editing portfolio. MissionOur only goal is to bring your ideas to life. Not ours. Yours. We like being the wizard behind the curtain. Really!OverviewAlways looking for new and interesting opportunities, Inklings is a one-stop-shop of experts and affiliates in the field of writing, editing, web design, graphic design, and branding.We specialize in an extensive and diverse freelance technical writing, copywriting and editing portfolio, ranging from health care, government proposals, ghost blog and article writing, white papers, media kits, radio spots, Search Engine Optimization (SEO) and more.Struggling with finding the right words to market yourself?Want to add interesting content to your website?Have an ebook that needs a bit of a buff and shine?Need a media kit?Want to write an effective email blast? Want to know what the heck an email blast is?Would you like assistance writing a resume that showcases your talents and skillfully sells your shortcomings?Can’t look at edits one more minute??Leave the magic to Inklings.
  • Aon Hewitt
    Benefit Operations Manager
    Aon Hewitt Jun 2012 - Dec 2012
    • Managed the health and welfare benefits of two main clients in a Fortune 500 company: DHL and Corelogic • Responsible for proactively looking for trends and issues, and communicating those needs of the client to leadership of the company• Once discovering issues, responsible for writing SOPs (Standard Operating Procedures) for resolution of said issue, to be disseminated throughout the company • Resolved escalated issues for the client relative to COBRA, health and welfare requests and closed loop payroll process, a system that enables the client to rely on the administrator to capture retroactive benefit payments and refunds for employees and provide payroll files to capture appropriate deductions• Maintained expert status on closed loop payroll resolution for the Health and Welfare Enterprise team, serving as counsel for all clients using the closed loop payroll process
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  • Workable Solutions, Inc.
    Senior Manager Of Benefit Administration
    Workable Solutions, Inc. May 2011 - Jun 2012
    Orlando, Fl
    • Certified Section 125 Cafeteria Plan Administrator, providing subject matter expertise to clients, brokers, and fellow employees on plan provisions• Responsible for managing a staff of four in the day-to-day operations of COBRA, benefits administration outsourcing, and for all Section 125 plans: Health Savings Accounts, Flexible Spending Arrangements, Health Reimbursement Arrangements, parking and transit accounts• Maintains client education and training on three separate benefit platforms• Manages escalated client situations regarding cafeteria plan administration, COBRA qualifying event issues, and providing expert knowledge to clients about rules and regulations of benefits• Responsible for reconciling all carrier bills against the benefits administration platform, to ensure an accurate and cost-effective process for our clients• Assists in the preparation and development of benefits communications and educational materials for all cafeteria plans• Provides account management support to new and existing clients and brokers• Makes recommendations for process enhancements for the department to continuously improve efficiency and customer service• Serves as point person for service requests and direct communication with Lighthouse 1, benefit platform, regarding any system issues, limitations or requested enhancements
  • Davita Laboratories, Inc
    Research Analyst And Writer
    Davita Laboratories, Inc 2003 - 2005
    · Re-hired to a full time telecommute position that required self-direction, the ability to creatively problem solve and multi-task contingent upon the proposed bills and sessions of the House and Senate· Assisted in the rejuvenation of the Florida Renal Coalition, comprised of many organizations seeking to ensure quality medical care for patients with kidney disease· Organized the implementation of the first "Florida Dialysis Day" in Tallahassee, a day of lobbying for dialysis patients· Managed grassroots campaigns within seven states, generating a petition of over 11,000 signatures to insist that Medicaid dialysis patients receive access to quality care
  • Davita Laboratories, Inc
    Compliance Analyst
    Davita Laboratories, Inc 2001 - Aug 2002
    · Accountable for dividing time and projects between in-office hours and telecommuting· Responsible for ensuring that all deadlines were met for Medicare and Medicaid denial claims· Reviewed all Medicare and Medicaid denial claims, researched patient charts and provided appropriate documentation for payment of claim· Assisted in the detailed documentation of a six month project submitted to the Administrative Law Judge, resulting in a successful win for the company· Took maternity leave and requested to become a pool employee, ending full time employment until an undetermined date.

Melissa Battles Skills

Editing Copywriting Technical Writing Social Media Seo Process Improvement Writing Employee Benefits Management Social Media Marketing Cafeteria Plans Program Management Microsoft Office Research Team Building Benefits Administration Time Management Training Proposal Writing Proofreading Marketing Press Releases Graphic Design Leadership Copy Editing Seo Copywriting Marketing Copy Microsoft Word Wordpress Microsoft Excel Microsoft Powerpoint Microsoft Outlook Strategic Planning Adobe Photoshop Adobe Illustrator Adobe Indesign Cc Publications White Papers Marketing Slicks Market Research Proposal Management Government Proposals Proposal Leadership Project Management Proposal Preparation Product Marketing Online Marketing Marketing Strategy Creative Writing

Melissa Battles Education Details

Frequently Asked Questions about Melissa Battles

What company does Melissa Battles work for?

Melissa Battles works for Rsi

What is Melissa Battles's role at the current company?

Melissa Battles's current role is Sales Operations Manager, Sr. Manager.

What is Melissa Battles's email address?

Melissa Battles's email address is mb****@****ies.com

What is Melissa Battles's direct phone number?

Melissa Battles's direct phone number is +170341*****

What schools did Melissa Battles attend?

Melissa Battles attended Stetson University, Stetson University, Cazenovia High School.

What are some of Melissa Battles's interests?

Melissa Battles has interest in Social Media, Marketing, Creative Writing/editing, Technical Writing/editing.

What skills is Melissa Battles known for?

Melissa Battles has skills like Editing, Copywriting, Technical Writing, Social Media, Seo, Process Improvement, Writing, Employee Benefits, Management, Social Media Marketing, Cafeteria Plans, Program Management.

Who are Melissa Battles's colleagues?

Melissa Battles's colleagues are Marcus Barker, Mary Kelly, Jonathan Lindquist, Teisha Bellamy-Pilgrim, Janielle Donnelly, Shivani Agrawal, James Coignet.

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