Melissa Beavin Danner Email & Phone Number

Louisville, Kentucky, United States

ResponsibilityOwn client relationship from contract execution through lifetime with LGCPartner with Sales & Implementation to seamlessly onboard clientsManage client expectations on scope. product delivery, incident management, optimization opportunities, etc. Drive growth through additional tests, services and populationsStrategic account planning and socialization to internal stakeholders Understand and manage to internal OKRs (Objectives and Key Results), key performance indicators (KPI’s), Individual objectives and track and report out on a weekly basis.Forecast accuracy and regular updates via SFDC.Ensure client understands value (ROI) of LGC through relationship management, Business reviews & reportingDrive participant utilization in collaboration with patient engagement and other internal stakeholders as appropriate. Partner with CSMs (Key Accounts) to ensure all client deliverables and needs are met.

Louisville, Kentucky, United States

Manage Health Plan accounts and provide support for accounts that are using LGC solutions in a comprehensive way and/or are complex and require more oversight. Key focus areas are to develope client relationship building skills, having knowledge on LGC solutions and internal processes and support growth and retention opportunities by providing program support to ensure successful program outcomes for clients.Responsibilities:Manage client programs and/or other clients as assignedMonitor incoming eligibility files and outgoing reports or results data to ensure on time and accurate deliveryMonitor and assist with the lab hold process when client outreach is requiredAddress complaints by logging and tracking tickets to completion and provide updates to the Account OwnerTrack SLA performance and assist with executing performance improvement strategiesMonitor program health and participate in optimization strategies and execution planningEnsure goals are met in areas including customer satisfaction, quality, compliance and individual revenue and growth performanceAnalyze program risksEnsure patient satisfaction surveys (where applicable) are being executed and reported on internally and externallyAssist with updating Managed programs, accounts and contacts in SFDC based on the expectations for account ownersEnsure proper and timely invoicingProvide back up coverage for the Account OwnerConduct job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Louisville, Kentucky, United States

Jacksonville, Florida

• Manage project submissions for Major and Improvement projects through the vision and scope phase to project launch• Work with cross functional work teams to ensure the successful launch and operational readiness of each HumanaVitality project• Review requirement documents for new projects and enhancements as well as manage change controls as they are needed to manage barriers and project expansions• Manage project timelines including deliverables and risk management• Manage quarterly program cycles to ensure that all projects are meeting timelines and complete on schedule.

Louisville, Kentucky Area

• Manage clinical projects from the vision and scope phase to launch• Work with cross functional work teams to ensure the successful launch and operational readiness of each clinical project• Create requirement documents for new projects and enhancements • Manage project timelines including deliverables and risk management• Manage quarterly program cycles to ensure that all projects are complete

• Evaluate, test, and advocate new product concepts as they are identified• Create and provide demonstrations of newly developed projects and concepts• Create requirement documents for new projects and enhancements • Manage project timelines including conflict resolution and scope • Work together with sales to manage large group integrations into new HumanaVitalityProduct lines

• Ideate, research, evaluate, report and advocate new product concepts as they are identified.• Create and give presentations/demos on newly developed projects and concepts.• Create requirement documents for any projects that involve IT enhancements or creation.• Manage project timelines and resolve outstanding tasks or conflicts.• Developed a Career Development Guide to walk the 110 associates in the department through creating a plan of action for their career paths and professional development.• Develop new initiatives within the department to improve processes. Communicate recommendations for change to both department leaders and associates.• Evaluate vendors and write brief on their offerings and a recommendation to pursue partnership.

• Lead the department in preparing for and maintaining ISO 9001:2000 registration, including ensuring all requirements are met and participating fully in internal and external audits.• Develop new initiatives within the department to improve processes. Communicate recommendations for change to both department leaders and associates.• Assist in development and analysis of key performance indicators (metrics) and their results.• Drive for timely & effective closure of nonconformances & corrective and preventive actions.• Facilitate management review processes, including staff meetings and follow-up on action items.• Actively facilitate and participate in meetings & discussions among the department’s associates & leadership to communicate the status of the management system and implement any changes to requirements (e.g., Policy’s & Procedures, training, documentation).• Conduct Web research on product options and competitor products and offerings and additional offerings in addition to complete monthly competitive analysis.• Evaluate vendors and write brief on their offerings and a recommendation to pursue partnership.• Ideate, research, evaluate, report and advocate new product concepts as they are identified.• Create and give presentations/demos on newly developed projects and concepts.• Manage project timelines and resolve outstanding tasks or conflicts

• Research and evaluate competitor plans across markets.• Analyze third party cost to determine efficiency of partnerships.• Manage changes that occur due to regulatory environment, tracking spreadsheets and reports.• Communicate with customer service and agents to improve enrollment and claims processes.• File Medicare Advantage plans with the Centers for Medicare and Medicaid Services.• Work with sales on presale qualification of Group Medicare Products.• Review marketing materials for approval before released for distribution.

I worked with ASO account, specifically Ford, GM and Chrysler and also moved over to our Spending Accounts department within customer service.

Bachelors Of Business Administration, Marketing

Activities and Societies: Gamma Phi Beta

Bachelor Of Business Administration (Bba)