Melissa Belcastro Email & Phone Number

Work with client project teams to onboard a comprehensive Voice of the Member program. Responsibilities include management of the project timeline, design, build, testing and training. Able to provide best practices and communications pertaining to the closed loop process, member communication and process improvement.

Provide analytical support on current service metrics. Daily tasks include vendor management, data file management, and reporting of results. Experienced in survey creation and administration. Regularly compiles data in Power Point and present to management and executive team.

Assist in managing the department's daily activities, planning and implementation of corporate training, service quality, procedures, coaching, education and developmental programs and projects. Ability to aide in accomplishing department and corporate goals. Interaction on cross-functional teams and corporate projects.

Provide coaching to organization's employees. Perform data analysis using credit union and third party vendor service metrics. Analysis provides trend data, successes within the organization and allows for continuous incremental improvements in service.

Manage teller area, supervise tellers, and create branch promotions both internally and externally to achieve branch goals and to promote Bethpage products. Was promoted from teller to Head Teller in February of 2006. In July 2007 was promoted to Loan and Member Service Representative.

Created and maintained catalog cover art, brochures, mailings and all other advertising material. All printing material was created with printing specifications. Was required to coordinate with outside publications, and also participated in the development of new relationships with publications

Master Of Business Administration - Mba, Finance

B.A, Studio Art; Digital Media, Printmaking, And Photography