Melissa Broy Fortson Email & Phone Number

Parkville, MD, US

Baltimore, Maryland Area

POSITION SUMMARY: Assess, develop and implement training and programs that align with the organization’s strategic goals.ESSENTIAL JOB DUTIES:- Consistently and genuinely demonstrate the HEROES principles of being Helpful, Engaged, Responsive, Outstanding, Excellent and Successful in all activities and interactions.- Create a learning and development.

Baltimore, Maryland Area

Assist with conducting needs analysis to determine specific training needs, program objectives, and content and identify most effective and efficient delivery method. Facilitate programs on a variety of topics through classroom training courses, web-based seminars, informational meetings, written instruction, on-line courses, and one-on-one coaching..

Elkridge, MD

Manage daily activities of 20+ person training development team of interns, part-time and full time staff. Responsible for interviewing, hiring, training, project placement, support, evaluations, and career advisement.

Responsible for worldwide training and support of Product Support and Training Teams, as well as the development of all needed documentation. Also, as needed, provided senior level support to clients.

-Primary Clients were Verizon and Lowe’s.-Delivered material in a clear and concise manner, while being sensitive and receptive to students and their concerns.-Trained in hardware, software/applications, soft skills, and diversity.-Design, development and training work on Distance Learning, WBT, CBT, and classroom materials.-Managed classroom environment.