Melissa Broy Fortson Email & Phone Number

Parkville, Md, Us

Baltimore, Maryland Area

POSITION SUMMARY: Assess, develop and implement training and programs that align with the organization’s strategic goals.ESSENTIAL JOB DUTIES:- Consistently and genuinely demonstrate the HEROES principles of being Helpful, Engaged, Responsive, Outstanding, Excellent and Successful in all activities and interactions.- Create a learning and development strategy, vision and action plan to implement diverse learning systems that contribute to the overall success of the company.- Partner with key stakeholders to understand, develop, and deliver training for all levels and locations in the workforce.- Develop the infrastructure for all training and development programs by establishing and standardized methods and procedures for delivery, evaluation measurement, and reporting.- Project manage learning and development initiatives including coordination of logistics, managing materials and providing a critical eye to ensure content is stage ready.- Monitor and analyze the effectiveness of learning and development programs.- Conduct needs analysis to determine specific training needs, program objectives, and content and identify most effective and efficient delivery methods.- Facilitate programs on a variety of topics through classroom training courses, web-based seminars, informational meetings, written instruction, online courses and one-on-one coaching.- Foster an innovative learning environment through coaching, mentoring and providing ongoing feedback.- Identify appropriate subject matter experts and conduct train the trainer programs; evaluate and certify field trainers.- Serve as best practices champion to ensure that programming supports the HEROES culture.

Baltimore, Maryland Area

Assist with conducting needs analysis to determine specific training needs, program objectives, and content and identify most effective and efficient delivery method. Facilitate programs on a variety of topics through classroom training courses, web-based seminars, informational meetings, written instruction, on-line courses, and one-on-one coaching. Identify appropriate subject matter experts and conduct train the trainer programs; evaluate and certify field trainers. Serve as best practices champion for program directors to ensure that programming supports the Live Vibrant culture. Work in close partnership with the Director of Vibrant Living and associates throughout the communities to support work plans that enhance the live vibrant culture. Assist team in the planning, preparation and execution of leadership conferences, management meetings and other special events. Work in close partnership with HR Business Partners to identify individual coaching needs; conduct remedial coaching and training when appropriate. Visit worksites to provide on-the-job training and feedback. Confer with management and stay abreast of both company-wide and community-specific changes and potential training needs. Monitor and update new hire orientation materials to ensure that new associates are immersed into the live vibrant culture from day one and receive thorough onboarding in compliance with state and federally mandated requirements. Update training materials on a regular basis to ensure that content is current and adequate to meet business demands.

Elkridge, Md

Manage daily activities of 20+ person training development team of interns, part-time and full time staff. Responsible for interviewing, hiring, training, project placement, support, evaluations, and career advisement.

Responsible for worldwide training and support of Product Support and Training Teams, as well as the development of all needed documentation. Also, as needed, provided senior level support to clients.

-Primary Clients were Verizon and Lowe’s.-Delivered material in a clear and concise manner, while being sensitive and receptive to students and their concerns.-Trained in hardware, software/applications, soft skills, and diversity.-Design, development and training work on Distance Learning, WBT, CBT, and classroom materials.-Managed classroom environment and time effectively, set goals, formulated plans and allowed for feedback.-Prepared classroom by troubleshooting computer systems, arranged furniture and provided necessary materials.-Prepared for travel and actively traveled in a cost and time efficient manner (90% national travel).-Actively reviewed, edited, revised, classified and comprehended material to be taught.-Effectively communicated internally, using all types of medium, supporting the development of training materials.-Designed and provided training and orientation for all new hires.