Mel Gordon, Mba, Pmp, Csm Email & Phone Number

Phoenix, Arizona, Us

Phoenix, Arizona, Us

Long Beach, California, Us

Led Operations and Technical teams, including the development of the Account Management Strategy, to grow team and profits while establishing the business and platform as the dominant Enterprise SaaS in the market. Scaled agile coach driving multi-tiered management success. 100% remote first from formation.• Established a scalable operations and technology team structure, while leading/coaching diverse agile teams, including top-caliber customer service, implementations, account management, operations, systems administration, DB, QA, IT Ops, Dev, and deployment through the provision of high-level leadership and guidance.• Implemented single pane of glass for all environments, and directed efforts to decrease Primary Application Downtime and Application Incident MTTR from hours to mins while delivering 99.9999% uptime through rigorous incident retrospective and response cycles.• Partnered with Technical Leaders to increase development velocity by >500% and Application Programming Interface (API) four-fold to bring applications together, performing a designed function built around sharing data and executing pre-defined processes.• Stood up analytics as a service practice, including deployment of self-service and certified data environments for clients.• Recurring, invitation-only industry speaker/moderator; strengthened company presence within highly-competitive market.• Held accountability for the design and enforcement of auditable processes/procedures improving efficiency and resulting in clean SOC-II audits (no deviations) from inception.• Drove initiatives to decouple 100% of mission-critical services and applications to eliminate concurrent outages.• Minimized bug time in system from years to days through the implementation of new quality and prioritization processes. Attained zero defect while leading the product owner role.

Long Beach, California, Us

Long Beach, California, Us

Irvine, Ca, Us

Managed a portfolio of 50 concurrent projects, including documentation and management of efforts spanning multiple business units. Led, oriented, and mentored co-located hybrid, physical, remote, and off-shore DevOps teams, including developers, designers, analysts, QA, and DBAs working on multiple projects to accelerate operational effectiveness.• Enhanced service capabilities and developed a culture of IT-Business collaboration to drive strategic initiatives; evaluated and restructured the overall portfolio.• Improved predictability and quality by creating transparency and accountability. Agile (Kanban & Scrum) methodologies for all project delivery teams with 2- 4-week delivery cycles, down from six months or more.

• Methodical problem solver highly-respected for integrity, relationship-building skills, commitment to quality control and client satisfaction, and significant program/project management expertise. • Highly skilled in analysis and management of business-critical information systems, disaster recovery strategies, and contingency plans. • Excellent public speaking skills as evidenced by presenting at industry conferences featuring technology and best practices in ERM and construction fields.• Proficiency in risk analysis and engineering, cost control, client and vendor relations, contract negotiations/management, issue management, delivery management, and methodology. • Considerable strengths in data modeling, mapping and design using Access and Visio.• Advanced knowledge of industry standards such as HIPAA, SOX, ISO, Six Sigma, and Capability Maturity Model (CMM).• Solid reputation for planning, developing and implementing technical solutions which optimize and support business growth, sustainability, productivity, and competitiveness.

United States, Us

Defined strategic business plan and annual spend for product development to accomplish the business vision. Ensured the quality delivery of services and adaptation of compliance with IT architecture, design, data governance, and control standards while meeting customers’ requirements. Developed and defined user roles and personas (avatars) to identify consumers’ needs and target marketing/sales. Carried out GAP analysis of business rules, system process flows, user administration, and requirements to create requirements/user stories for new product functionality and reengineering. Executed go-to-market strategy, including initial customer launch of MVP and subsequent iterative devopment.• Enabled the business to reduce human resources overhead by 10% during the recession and saved more than 50 analyst hours per week by designing and deploying visionary platforms and major systems.• Represented the technology division with the Board of Directors, including defense of spending, ROI contributions, and marketing input on new products.• Played an integral role in designing and deploying off-the-shelf and custom solutions to meet scalability requirements and to deliver the MVP.

Davis, California, Us

Bachelors Of Science, Psychology, Sociology, Human Factors

Mba, Advanced Studies In Technology Management

Education record