Melissa H.

Melissa H. Email and Phone Number

UX/CX/Product Innovation through Research, Strategy, & Design | Advocate for Responsible Tech @ Self-employed
United States
Melissa H.'s Location
United States, United States
Melissa H.'s Contact Details
About Melissa H.

I focus on the human in the equation enabling companies I work with to mitigate ethical risks and build trust while gaining a competitive edgeI believe we need practical and accessible ways to keep humanity centered in the face of rapidly advancing AI in order to prevent harm, reduce bias, require transparency, be accountable, honor privacy, and act with integrity when designing, building, sustaining, and using AI. I am committed to turning those beliefs into action and helping others develop the tools they need to do the same. With over fifteen years of experience, I help companies find a balance between business needs and their users' needs in a sustainable, intentional, and ethical way. I’m a generalist but my expertise lies in understanding human nature and cultivating connection and intentional, productive communication. Each of these are essential to creating, implementing, and communicating ethical frameworks while designing AI and other technology. My past experience included supporting cross functional teams in understanding users and building products which create meaningful, helpful relationships between them. B2B and B2C SaaS organizations and products.Currently, my research interests and learnings focus on AI-human interaction, AI ethics, AI policy, artificial empathy, affective science and computing, and machine learning as I continue to explore the forefront of technology and its impact on human experiences.

Melissa H.'s Current Company Details
Self-employed

Self-Employed

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UX/CX/Product Innovation through Research, Strategy, & Design | Advocate for Responsible Tech
United States
Melissa H. Work Experience Details
  • Self-Employed
    Self-Employed
    United States
  • Ethical Intelligence
    Ai Ethics Consultant - Ethics As A Service, Design & Business Strategy
    Ethical Intelligence May 2023 - Present
    Edinburgh, Scotland, Gb
    I advocate for the human in the equation by providing strategic consulting aimed at bolstering companies competitive stance via ethical risk reduction. Providing customized solutions to instill ethics into their processes while aligning them with established ethical guidelines as well as their own policies and making AI ethics accessible and applicable to all members of an organization.
  • Freelance Consulting
    Ux Strategy And Research Consultant
    Freelance Consulting May 2019 - Present
    I deliver ethical design and UX strategy, user research, content strategy, and product development for companies, collaborating with marketing, design, and engineering teams. I also provide training and coaching on user engagement. Clients include Intel, Chegg, and others.This includes: Ethical design strategy and educationUX StrategyDesign, facilitation, analysis, and presentation of both qualitative and quantitative researchDefining of content strategy and governance for projectsPartnering with marketing/design and engineering teams in product development Training and coaching for individual contributors, managers, and executives on engaging with users.
  • Chegg Inc.
    Ux Lead
    Chegg Inc. Jan 2021 - Apr 2022
    Santa Clara, Ca, Us
    I led UX strategy and research projects for Chegg's study products, while managing stakeholders and facilitating connection with/collaborating with cross functional teams.
  • Qualcomm
    Staff Ux Research, Content, And Strategy
    Qualcomm Aug 2017 - May 2019
    San Diego, Ca, Us
    I collaborated with internal teams to provide UX strategy, research, and content strategy for over 40 platforms and applications. I led design projects, designed and facilitated research, and provided global UX training, including creating an ongoing program with classroom, lecture, and online components.
  • Jumpcrew
    Ux Lead Client App/Director Of Learning And Education
    Jumpcrew Oct 2016 - Jul 2017
    Nashville, Tennessee, Us
    I established the marketing department, conducted user research, designed experiences, and trained executives on corporate narratives. I helped build a team of 70+ members, designed training modules, and conducted monthly one-on-one meetings with team members.
  • Hawks & Rock
    Founder And Ux Consultant
    Hawks & Rock Aug 2013 - Jan 2017
    I collaborated with startups, entrepreneurs, and nonprofits to define their brands, facilitating user research to build engagement across multiple platforms. I provided assessments, research, and brand strategy.
  • Bedlam Media Group
    Ux Lead/Director Of Operations
    Bedlam Media Group May 2014 - Dec 2015
    In my role, I efficiently managed user research, audience analysis, and devised marketing plans encompassing engagement, promotion, branding, communications, digital/social media strategy, and website presence. I facilitated feedback, partnership development, and led a team of 16 staff writers along with guest contributors.
  • The Beast Group
    Ux Lead & Director Of Business Development
    The Beast Group Mar 2013 - Aug 2013
    St Louis, Mo, Us
    I partnered with clients to define their brands, conducting quantitative and qualitative analyses to boost brand engagement and awareness across various media platforms. I provided assessments, surveys, gap analysis, and marketing plans, driving consultative sales processes from initial stages to closure. I managed social media platforms using SproutSocial and developed content and distribution strategies for Facebook, Twitter, Instagram, and blogging.
  • Myresearchlibrarian
    Founder And Ux Research Consultant
    Myresearchlibrarian Jan 2008 - Mar 2013
    I managed incoming research requests, maintaining client relationships and conducting quantitative and qualitative analyses using analytics and user research. I handled invoicing, payment reconciliation, and catered to diverse client needs, from academia to business. Additionally, I networked and marketed to potential clients through email and social media.
  • Beloit International Film Festival Inc
    Creative Director/Ux Research & Educational Programming
    Beloit International Film Festival Inc Nov 2011 - Nov 2012
    Beloit, Wisconsin, Us
    I spearheaded efforts to enhance the Beloit International Film Festival's community awareness and patronage, utilizing quantitative and qualitative analyses to boost engagement across multiple media platforms. I researched and wrote grants, managed social media, scripted and directed marketing videos, and served as the festival's representative in online and traditional media.
  • Beloit Janesville Symphony Orchestra
    Director Of Ux/Marketing And Educational Programs
    Beloit Janesville Symphony Orchestra Nov 2011 - Oct 2012
    I enhanced the Beloit Janesville Symphony Orchestra's community awareness and patronage by conducting quantitative and qualitative analyses to boost engagement across various media platforms. I cultivated relationships with school administrators, teachers, and students, revamped educational programs for increased interaction, and wrote grants to support these initiatives.
  • The Calvary Academy
    Instructor
    The Calvary Academy Aug 2007 - Apr 2009
    I was responsible for instructing around 65 students per year, teaching five 5th grade subjects and six secondary subjects. Additionally, I developed the curriculum for two high school courses.
  • Sourcebooks, Inc.
    Ux & Marketing Associate - Bookstores And Libraries
    Sourcebooks, Inc. Aug 2006 - May 2007
    Naperville, Il, Us
    I spearheaded the marketing department launch, enhancing business operations and brand awareness. I managed the registration and execution of seven trade shows, created marketing materials, and conducted quantitative and qualitative analyses to inform assessments, surveys, gap analysis, and marketing plans. I negotiated ads in trade publications, wrote e-newsletters for libraries and booksellers, and maintained the company website. I managed a marketing assistant and two interns, coordinated weekly sales and ROI reports, and evaluated children's literature manuscripts alongside the Acquisitions Editor.
  • Fountaindale Public Library District
    Information Services Librarian
    Fountaindale Public Library District Jul 2005 - Aug 2006
    Bolingbrook, Il, Us
    I delivered reference research and reader's advisory services to patrons, developed four collection areas, and coordinated marketing for reader's services. I taught adult education courses, facilitated book club discussions, and presented book talks with bibliographic instruction. Additionally, I staffed children's and young adult service areas, participating in related programming.
  • Devry University Online
    Academic Support Assistant
    Devry University Online Jan 2004 - Aug 2004
    Lisle, Illinois, Us
    I coordinated undergraduate faculty licensing across 10 states and managed faculty transcript receipt. I handled graduate textbook issues, built relationships with publishing representatives and the online bookstore, and created and distributed weekly team status reports.

Melissa H. Skills

Research Marketing Critical Thinking Networking Editing Social Media Public Speaking Blogging Social Networking Teaching Online Research Wordsmithing Community Outreach Event Planning Books Proofreading Non Profits Creative Writing Social Media Marketing Facebook Mobile Marketing Mobile Applications Mobile Web Design Wordpress Microsoft Office Content Management Nonprofits Time Management Twitter Press Releases Public Relations Branding Consultancy Branding And Identity Personal Branding Web Design Advertising Publishing

Melissa H. Education Details

  • Dominican University
    Dominican University
    Library And Information Science
  • Indiana Bible College
    Indiana Bible College
    Music
  • Indiana Bible College
    Indiana Bible College
    Bible/Biblical Studies

Frequently Asked Questions about Melissa H.

What company does Melissa H. work for?

Melissa H. works for Self-Employed

What is Melissa H.'s role at the current company?

Melissa H.'s current role is UX/CX/Product Innovation through Research, Strategy, & Design | Advocate for Responsible Tech.

What is Melissa H.'s email address?

Melissa H.'s email address is mh****@****omm.com

What is Melissa H.'s direct phone number?

Melissa H.'s direct phone number is 630-961*****

What schools did Melissa H. attend?

Melissa H. attended Dominican University, Indiana Bible College, Indiana Bible College.

What skills is Melissa H. known for?

Melissa H. has skills like Research, Marketing, Critical Thinking, Networking, Editing, Social Media, Public Speaking, Blogging, Social Networking, Teaching, Online Research, Wordsmithing.

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