Melissa Biggerstaff Email & Phone Number

Tapachula, Chiapas, Mexico

London / Mexico

London Area, United Kingdom

• Working alongside Chief Executives and Directors of UK and International charitable organisations to deliver a range of projects and events.Key Achievements
• Deigning & delivering a programme of annual fundraising events; raising charity awareness and income, and inspiring corporate partnership sponsorship
• Implemented a national rebrand across all mediums of a regional charity, including web and promotional design
• Managed the production of a suite of short films, service user case studies and annual publications to promote different services within a multifunctional charity
• Designed, implemented and managed a donor engagement strategy, growing individual donor base by 35% within the first 6 months.

• Victim Support is a national charity that supports the needs of over 1.5million victims and witnesses every year. Employing 1500 staff with over 6000 trained Executive Assistant and project support to two Assistant.
• Assisted in the planning, promotion and launch of London’s ‘Bad Hair Day’ fundraising initiative, generating £15,000 of unrestricted income
• Applied Prince2 project methodology to successfully design and manage two internal communication projects. Achieved a 90% satisfaction rate with volunteers and frontline staff and gained senior level approval to.
• Designed, planned and executed a portfolio of innovative events to improve cross departmental awareness and working. These included diversity awareness lunches and bi-monthly senior management ‘on the road’ visits.
• Worked with The Collaboration Company bringing private sector leaders into a workshop which successfully generated solutions to diversify and increase Victim Supports funder/supporter base
• Managed high level liaison with Board of Trustees & Corporate Management Team

• Provided full PA, events and project support to two Directors. Thoroughly serviced fortnightly Regional Management Team meetings and bi-monthly volunteer meetings Key Achievements
• Successfully managed all operational events, away days and conferences; sourcing venues within budget, strategically planning agendas, ensuring smooth running the day of the event, collating and annualising feedback.
• Designed and implemented an efficient preferred suppliers list for hotel and venue procurement; managed relationships with external suppliers and negotiated charity rates to reduce costs
• Managed solicitor partnerships to develop an interim guidance for property lease decisions across the organisation (300 locations).
• Coordinated national service users complaints, devising an escalation process to ensure they were addressed in a timely manner
• Provided support to 4 Locality Directors during a national transitional period. Identified and implemented their support needs and coordinated the Regional Managers close-down process

London, United Kingdom

Responsible for running client events from start to finish. Provided all aspects of EA and business support to a range of small start-up businesses and individuals, including implementation of administration processes, organising office spaces, full IT and marketing assistance

London, United Kingdom

Established and managed a portfolio of projects and events on behalf of the COO centred around an £8 million planned expansion. Provided extensive EA support which including high-level diary management, expense reports, complex national and international travel itineraries, preparation of weekly management meeting agenda’s and minutes chaired by the COO.

London, United Kingdom

• Appointed to assist in the business expansion with £200,000 annual turnover
• Responsible for all areas of the company finances.
• Successfully managed a £25,000 advertising budget across all media platforms, ensuring all marketing remained compliant with FSA regulations. Researched new income revenues and managed cost negotiations, extending.
• Implemented a database which generated business growth reports, tracked lead conversions and ensured returned client business
• Direct contact for all external suppliers, managing cost negotiations to reduce outsourced expenditure