Melissa Blake, Msm Email & Phone Number

Overland Park, Ks, Us

Louisville, Kentucky, United States

Leawood, Kansas, United States

Act as the outward-facing, dedicated client services resource for our most complex/high profile (Fortune 10) client’s provider data and related network solutions. Represent the client’s needs internally, and coordinate multiple resource teams and timelines to triage concerns, implement client systems, complete projects, and address ongoing service needs. Secondary only to the client, is striving to be considerate of the internal resources that help make everything possible.- Responsible for onboarding or intervening with any clients who have challenges, concerns or complex product offerings.- Compose documentation and train new team members. Was requested to build a full process portfolio for a newly acquired entity, which entailed many hours of research, shadowing and meeting with new team members. Composed a 500+ term glossary with acronyms and ‘also known as’ fields that will be utilized on our intranet site.- Along with three teammates, manage approximately 150-200 tickets and more than 300 data refreshes each month, supporting around 75 clients, always focusing on responsiveness and follow through to ensure no concern is left unresolved. It is our goal to exceed the customer’s expectations with every single interaction.- Triage, troubleshoot, and manage resolution of client issues related to data, site, and infrastructure. Document root cause, resolution, and preventative action and meet with resource teams monthly to review. - Perform complex contract analysis and proactively monitor and report Service Level Agreement (SLA) metrics ensuring contractual expectations are met. Report impacted counts to Finance monthly for billing.- Volunteered to be a Culture Ambassador within Optum/UHG, where I was exposed to world-class training and speakers twice each month, and attended a two-day off-site Culture Summit. Served as a co-creator/editor of the “Culture Courier”, a quarterly departmental publication.

Overland Park, Ks

Aperture Health was merged with Verisys in 2021. (See experience description above within the Verisys position.)

Overland Park, Ks

This division, was acquired by Aperture Credentialing in 2019. (See experience description above within the Aperture position.)

Overland Park, Ks

Compiled detailed manufacturing instructions (10-25 pages) to ensure the proper completion of over 800 titles of printed telephone directories. Procured more than $50 million in printed products annually, mitigating any logistical changes or challenges in the supply chain, including accommodating and arranging production for late sold items. Scrutinized/processed subsequent invoices and performed a cost of revenue analysis.- Authored a White Paper and presentation for the Vice President of Operations leading to a decision resulting in $4.2 million in savings annually. The research compared the pre-merger prepress practices of former Super Media and former Dex One to identify synergies and any fiscal implications to the vendor contracts.- Managed the project to migrate production of the company’s 50 largest directory titles, including Phoenix, Seattle and Denver, from RR Donnelley to Quad Graphics. The volume represented included more than 12 million copies valued at almost $25 million.- Served as one of the project managers in transitioning the file creation from Denver to our offshore partners. This work encompassed more than 100,000 directory pages, tabs, magnets and covers files.- Consulted, tested, compiled process documentation and performed training for a $2 million customized Oracle database from pre-launch to implementation and through regression testing. This system automation reduced labor costs and improved accuracy/productivity levels, serving as a one-stop department-wide data warehouse.- Reduced annual costs by over $1 million for directory samples being delivered to more than 50 sales offices nationwide by developing a new order/distribution management system.

Overland Park, Ks

Accountable for all facets of more than 20 directories/catalogs each consisting of hundreds of pages of convention information and advertising. Account Executive duties included client management, creation of contracts, internal job tickets, sales strategies and promotional concepts. As the Project Manager, duties included ad tracking, press checks, print vendor management and arranging delivery/distribution.- Promoted from within from Production Supervisor position mentioned below, to manage the company’s largest and longest standing client, George Little Management, at the client’s request.

Overland Park, Ks

Coordinated the on-site production/distribution of live daily newspapers for nationwide annual conventions/events for clients from the American Heart Association to the International Association of Amusement Parks. Worked directly with clients and advertisers while serving as the on-site liaison with writers/photographers, printers, pressmen, temp agencies and hotels. Meticulous planning and organization skills were a necessity to juggle multiple time sensitive projects for high profile clients while traveling to conventions approximately 12-15 times a year.- Chosen to serve as part of the team that published the first daily newspaper at the Sundance Film Festival

Olathe, Ks

Provided friendly, knowledgeable service ranging from sales, estimating, trouble-shooting artwork, order entry, job tracking and shipping for custom printed binders, folders and index tabs manufactured in house.- Increased revenue in the company’s most challenging East coast region from $300,000 to over $1 million annually- Worked closely on projects for DARE, Bloomingdales, MetLife and the New York Yankees

Master Of Science In Management - Msm

Sample coursework: Principles of Organizational Management, Project management, Information Systems Decisions in Management.

Bachelor Of Science In Technology - Printing Management

Minor in Business Administration

Associate Of Arts - Journalism

Activities and Societies: Editor-in-Chief: Campus Newspaper