Melissa Peters Email & Phone Number

United States

Other party liability investigators, specifically working in our motor vehicle accident line. We receive information on auto accidents and process any auto insurance info so that medical insurance is not paying for those medical expenses. Working with the members to make sure we have all updated information to properly process medical claims. Adjust members account to deny or pay claims for specific areas of the body. Upload and log any information received from the member/auto insurance carrier/attorney.

Seattle, Washington, United States

Started at cambia working in our group insurance (ASO) line of business. Within the first year was trained in behavioral health, Health Care Authority members, and was trained to chat with members. Headed towards my second year with the company I switched to our employee line of business and was trained in many different areas with that queue. Call resolution during the year and a half in customer service was exceeding expectations, and only one customer complaint. At least 3 customers compliments directly to supervisor, and many call review compliments.

Bellevue, Washington

Renton, Washington

I process all new truck warranties, and verify each form received. I work with our Kenworth dealers helping them to submit warranties to us and in our system. I helped test our new registration system before it went live, with that came knowledge about the way the system works. Which has made me a key person for our dealers to turn to with questions.

Bellevue, Washington

I started at Ducky's in Sales and worked with DDMS. Since starting I have been trained in Accounting and Social Media Marketing.

Bellevue, Wa

•Answer all incoming calls using the standard greeting, direct calls, and assist with scheduling shuttle requests•Manage and organize shuttle drivers schedule •Created and organize employee directory•Place calls to clients to confirm appointments and provide applicable details in a timely fashion according to established procedures•Assist in planning and organizing companywide events •Responsible for ongoing office functions: scanning, coping, faxing, and filing

Bellevue, Wa

•Greeted every guest with enthusiasm and hospitality, remembering regulars by name•Accommodated and recommended hotel amenities for guests’ special occasions•Provided consistently outstanding customer service to enhance the hotel experience for each guest•Organized, coordinated, managed, and delivered all guest packages and gift bags. •Answered any inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions•Managed and arranged all guest town car reservations•Coordinated room placement and made appropriate room accommodations for VIP guests•Met personal and company goals for membership enrollment

Seattle, Wa

•Professionally answered phones, took messages, made reservations, and directed calls for entire company•Welcomed every guest and assisted with checking in to the hotel•Coordinated room placement, while accommodating guest requests and room style•Responsible for training new employees regarding procedures and process•Met or exceeded all sales goals given by management

Redmond, Wa