• Analyze monthly bills for individuals and businesses to save them money and increase their bottom-line profits• Schedule and conduct video conferences (via Zoom) with individuals looking to make additional/residual income working remotely

Collaborated with sales and finance teams to facilitate seamless transitions from lead generation to vehicle delivery at 3 different Nissan locations in Hampton Roads• Established rapport and determined the automotive needs of customers through good listening skills and strong customer focus …effective questioning and listening techniques• Conducted vehicle demonstrations and test drives, highlighting key features and benefits to showcase the vehicle’s value and match customer preferences• Facilitated the negotiation process, addressing any concerns and objections to close sales effectively and ensure customer satisfaction• Managed inbound and outbound calls, text messages, emails, and internet inquiries from prospective customers, providing information about vehicle inventory, pricing, and promotions • Scheduled appointments for test drives, ensuring optimal utilization of dealership resources, contributing to the dealership's overall revenue growth by 11%• Followed up with leads generated through various channels to nurture relationships and guide customers through the purchasing process

• Purchase, call and schedule appointments to resolve life insurance coverage requests remotely from clients in 6 different states• Served over 90 clients with an overall persistency of 77% by doing policy reviews and using an automated follow-up system (customer relationship management system - CRM)• Listen and analyze the needs of clients pursuing tax-free, residual income retirement vehicles• Protected $96K of clients’ cash assets and securing lifetime income by moving money to a Fixed Index Annuity

• Provided world-class customer service at the Navy Marine Corps Intranet (NMCI) VTC Helpdesk for VIP customers• Maintained detailed, accurate records of customer interactions in CRM software• Scheduled, troubleshot and resolved complex network issues in a timely, satisfactory manner for military and government personnel which required extreme attention to detail to ensure meetings were successful

• Participated in hands-on training computer technology, with a curriculum that integrates technical skills with communication skills and superior general education knowledge• Contributed to a program in computer networks and cybersecurity with courses designed to build IT, cybersecurity skills along with Microsoft, Cisco and Linux technologies • Designed, implemented, and administered local-area and wide-area networks to satisfy organizational goals; evaluated, installed, configured, maintained, and troubleshot computer hardware components and operating systems• Met organizational goals using effective workforce skills, best practices, and ethical principles• Managed and troubleshot features of Windows Server operating systems, including Active Directory, DNS, Group Policy, Desktop Security, and Remote Access

• Supervised 16 personnel in various expansion projects, resulting in the installation of 3 distribution junction boxes, over 105 feet of fiber optic cabling/category 5 cables, and the removal of 164 derelict connections• Created 173 new network drops, installed 120 workstations, 4 printers and rehomed 1,433 network drops; increased user efficiency while saving the Department of the Navy over $318K in contractor costs• Tracked and completed over 1,000 command level trouble tickets and 523 flag-level video teleconferences ensuring steady flow of day-to-day communications• Invested numerous hours maximizing mission capabilities in preparation for an influx of new personnel; devoted off duty hours creating 120 fiber connections, vital to an expansion project to meet increased needs

Established and maintained daily external shipboard communications, performed preventative maintenance services on equipment and message handling and stowage of classified material. • Drafted and sent over 5,000 messages via Defense Messaging System (DMS) and Command and Control Office Information Exchange (C2OIX) in proper format, contributing to nation-wide communications in a timely manner• Performed all external communications checks during the Inspection and Survey program; received accolades from senior leadership during training exercises and demonstrations• Conducted circuit configuration, organized crypto load and communication checks, resulted in a smooth net activation with area commanders during missile exercises and synthetic training evolutions• Configured, monitored and troubleshot 35 vital circuits throughout the Western Pacific Fleet Area of Responsibility, allowing units to complete weekly Ballistic Missile Defense exercises