Melissa Tran Email & Phone Number

Arlington, Va, Us

Program Management & Project Management:• Develop and maintain Business System factory definitions for manufacturing planning, ensuring alignment with production and tooling requirements (labor hour estimates, performance monitoring).• Develop and maintain integrated tool and production master schedules, including tool downtimes, rate flow plans, standard flow, and tool sequencing to optimize equipment, material, and personnel efficiency.• Assess and adjust plans due to unplanned events, analyzing impacts on cost, schedule, resources, and delivery, and developing plan modifications as needed.• Participate in negotiations representing Production and Tooling Operations, ensuring schedule commitments and statement of work impacts are met.• Provide cross-functional operational support (Engineering, Tooling, Production, Procurement) to optimize production and tooling processes, managing capacity and constraints.• Manage multiple projects simultaneously while maintaining a high rate of accuracy in tool tracking and usage.Accounting & Finance:• Analyze the current and future business environment, develop forecasts, acquisition, and utilization plans to optimize resources and support company initiatives and program business plans.• Gather and analyze shop performance metrics to recommend improvements and support Production and Tooling Management in decision-making.• Contribute to cost estimation and labor hour forecasting for tooling work packages, ensuring proper tool tracking and reading/understanding technical drawings (e.g., REDARS).• Develop, implement, and maintain integrated shop operating plans to optimize equipment and personnel efficiency while reducing inventory and meeting cost and schedule commitments.• Perform lean process analysis, work sampling, and time studies to identify efficiency opportunities and improve shop performance.

Seattle, Wa, Us

Payments & Dispute Resolution:• Handled weekly, monthly, and incentive invoice disputes monthly, improving dispute resolution rates by 60% and ensuring timely month-end close cycles.• Resolved customer banking, accounting, and invoicing discrepancies monthly, preventing payment delays.• Managed dispute records and communications with internal and external teams, ensuring accurate payment processes in accordance with SOPs.Process Optimization & Automation:• Automated $5M+ weekly payments across overtime, performance incentives, and vehicle programs, generating $260M+ annually using JavaScript.• Designed and implemented a pre-auditing process for a $5B+ program, increasing invoice approval rates from 65% to 100% within 3 months.Project & Risk Management:• Led the design and implementation of new payment processes and delivery incentive packages for the North American region, increasing operational efficiency.• Implemented 12 payment programs for 1,700+ DSPs, generating $380M+ annually through cost analysis, forecasting, and capacity planning, saving Amazon $400K.Team Leadership & Cross-Functional Collaboration:• Partnered with cross-functional teams (Finance, Operations, Onboarding) to design and implement new payment processes, improving operational workflows.• Trained and educated 50+ internal stakeholders on invoicing/payment processes through Wiki pages and office hours, which improved internal and external standard work.Customer Service & Communication:• Partnered with the DSP Communication and Legal teams to standardize 20+ external blurbs and communications, ensuring consistent and accurate information for the entire team.Data-Driven Decision Making:• Utilized data analysis to identify inefficiencies and implement corrective actions that improved invoice approval rates and dispute resolution.• Supported Profit & Loss reviews to audit financial performance and identify cost-saving opportunities.

Seattle, Wa, Us

Seattle, Wa, Us

• Created and improved Standard Operating Procedures (SOP) in place for company use to resolve issues efficiently • Liaised with other departments such as Learning, Operations, and Account Managers to resolve all issues/concerns• Collaborated cross functions with product, tech, account managers and drive progress through ambiguity in preparation of launching the “last-mile delivery program” powered by entrepreneurs to help them establish their own delivery business• Generated reports, created WBR bridges, and analyzed data across a region of Delivery Service Providers (DSP) to pinpoint specific patterns and trends in order to improve their performance matrix by using Excel and Scorecard indicator system on a weekly basis saving Amazon +$80,000• Monitored performance of Top 100 Delivery Associates (DA) with high concession rates Delivery Not Received (DNR) and worked with them to develop an action plan in order to drive down their concession count• Scheduled and coordinated concessions calls with DSPs to deep dive the root causes and identify an action plan to increase DA/DSP’s overall performance saving Amazon +$60,000• Contacted and followed up with +500 DSPs on a weekly basis to push DAs to make call compliances and photo on deliveries in order to increase performance rate by 80% saving Amazon +$20,000

Seattle, Wa, Us

• Created and updated Standard Operating Procedures (SOP) to improve process gaps on the team• Coordinated with Senior Marketing Managers to manage and execute promotions to increase sales by 90%• Liaise with internal departments to test +5,000 products the vendor managers onboard to expand item selection • Demonstrated to vendors the value and services offered by having their assortment available through Amazon Retail• Onboarded new vendors and set up +5,000 new products in our database to make them buyable within our marketplace • Tracked and managed +2,000 products to ensure they are all Transshipable in preparation of Instock goal of 99% for launch• Troubleshooted procurement problems working with other stakeholders to ensure that we are always in-stock for our customers• Updated Procurement Type to ensure that we order from the right source, meet our Vendor Fill rates and Transshipment metrics• Conducted comprehensive product analysis and trend based sales forecast using Excel in order to improve quality of our products to increase customer satisfaction

Master Of Business Administration - Mba, Accounting And Finance

Bachelor Of Arts (B.A.), Communication And Media Studies