Melissa Knuff Email & Phone Number

Greensboro, Nc, Us

• Primary duties involve day to day account management for multiple Walmart Departments in the sock areas regarding sales, replenishment, forecasting, samples, and new opportunities.• Analytical reporting and recommendations to Sales; generating data, creating analysis and making recommendations to maximize productively of programs. • Creating tools and workbooks to establish a more efficient way to manage the different accounts and financial affairs related to the large SKU count with in the five Walmart buying teams. • Specific to Walmart helped to growth the business YOY by over 200% by productivity analysis and modular space allocations for the different sock programs.

Montreal, Qc, Ca

Greensboro, Nc, Us

• Liaison between Sales Rep and Corporate office regarding sales, replenishment, forecasting, samples, and new opportunities. Focus on preventing obstacles before they occur.• Build financial plans at item level. Track and report performance to senior management and manufacturing to ensure proper inventory levels of domestic and imported goods.• Identify and develop new initiatives with design, marketing, merchandising to efficiently update assortments and meet customer demands while increasing sales and margin dollars. (Tights & Legging launch +$5.7M shipments)• Reduced charge-backs to ZERO by implementing a price change letter and item check list. Protecting profitability by managing markdowns, confirming items are priced correctly. (Average annual savings of $400K YOY)• Manage day to day logistical functions, coordinating with cross functional areas to set up new products or customers. (Jockey launch +$2.3 M revenue first year)• Facilitate timeline execution of all aspects of Walmart products. Product development, assortment planning, packaging, item set up and sales driving ideas. Item set up internally and externally including packaging, quality auditing, Walmart’s CTL Process and Data Synchronization. • Assist in exceeding sales goals 4 years in a row by finding effective processes, streamlining efforts and improving reporting tools.

Greensboro, N.C., Us

• Service Account Manager of multiple service contracts which includes but not limited to budgeting, forecasting and general account management to eliminate/reduce cost and improve margins. Serve as an escalation point between call center agents and customers/vendors. Overall objective is to uphold the terms of the contract between Gilbarco and client (Shell Oil), exceed the customer’s expectations and earn additional revenue for the company.• Administer monthly invoicing process and reconcile discrepancies. Including audits, maintaining item count, equipment in use at site and contract status of each location. • Facilitated the reduction in waste and improve efficiencies through the analysis of service claims and service call data by data mining and statistical analysis. Identifying root causes behind expenditures that direct management towards process improvements. • Provide analysis of contractor performance, SLA stats and recommend implementing enhancements to better ratings. Examples include contractor monthly report card, KPI’s for the company, customer and contractors.• Creating new reports on specific data to assist management in identifying weaker areas of the business/process for retraining, reeducating or overall quality control. Ad hoc reporting for all areas of the department.

• Responsible for collecting and researching information for each monthly purchase order, sending PO requests to suppliers, maintaining scheduled deliveries, receiving shipping advises, and creating ETA Excel sheets and PO invoices for customers.• Heavily involved in the implementation and testing of Oracle in my department prior to going live as well as the training of new employees in Oracle procedures.• Frequently asked to assist department manager and/or Vice Presidents with special projects.