Melissa C. Email & Phone Number

Schaumburg, Illinois, United States

Leadership role within the Rabine sales team with end-to-end management responsibilities of key relationships for Rabine enterprise accounts. A key position for the Rabine Company that will drive sales and business to group companies.Essential Key Responsibilities:• Developing and executing account plans that drive revenue growth and customer satisfaction• Maintaining frequent contact with assigned accounts and being the main point of contact for the customer• Manage key customer relationships • Develop new customer relationships• Identifying new business opportunities with assigned accounts and driving the sales process from start to finish• Managing escalations and working with other teams to resolve customer issues• Meeting or exceeding assigned quarterly and annual sales quotas.• Help to develop business and sales strategies• Conduct market research to understand new niches and revenue pipelines within enterprise accounts or with new accounts• Work with marketing team to develop presentations and proposals for customers • Evaluate current Rabine customers to develop analysis on customers who have high potential for more business• Mentor the account management team to help them understand all revenue channels of a customer• Maintain strong internal relationships with all businesses to manage work flows efficiently • Help to develop and manage an outward facing lunch and learn/web series for customers• Accountable to living and operating within the Rabine Core Values and implementing this throughout their team.

Schaumburg, Il

Align and expand efforts with group sales managers to maintain and develop existing customer relationships. Oversee account management activities to ensure exceptional customer service, continuous follow up, and sales accountability. Key responsibility is to make sure the sales management processes are being followed and individual sales goals are met. Represent RG at events, meetings and expos, alongside company sales leaders.Essential Key Functions:• Document and analyze top 20% of client accounts within each business• Identify and strategize top 10 prospects with sales leaders• Continuously improve the sales team metrics including client reported satisfaction levels,revenue growth, margin improvement, and individual sales goals• Report and help problem solve issues raised by clients• Organize all sales team metrics and deliver weekly to GMs and RG leaders• Meet weekly with sales leaders to ensure sales goals are being met and processes are being followed• Ensure current CRM is being used properly and to its fullest potential• Coordinate with group sales leaders to build training orientation and tools for new hires• Revive old clients that have not been contacted by current sales people• Identify new opportunities at events, within associations, CEO's network, etc. and assign warm leads to sales team• Review current associations and events; recruit sales people to attend when advantageous• Assess value vs. spend for associations, donations, events, gifts, dinners, giveaways, etc.• Develop a plan of communication to top customers and past customers• Develop a sales strategy for cross selling and educating sales to cross sell• Establish a Customer Referral and Testimonial program

Schaumburg, Il

Responsible for overseeing Rabine Group’s account management activities and ensuring exceptional levels of customer service, customer relationships, deal throughput, and margin maximization.Key Functions• Through the teams execution of daily work, continuously improve the account management team metrics including client reported satisfaction levels, revenue growth, and margin improvement • Build and maintain new and existing client relationships • Operate as the lead point of contact for any and all matters specific to primary customers• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Forecast and track key account metrics• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment• Assist with high severity requests or issue escalations as needed

Asia Pacific

• Prepare and deliver tools to create efficiencies with sales, legal, and business operations to top management. • Develop and support sales presentations, communication plans and work with senior sales executives to effectively support sales and build measurements globally.• Analyze and organize sales territories to maximize business opportunities. Set quotas, established regional and territorial goals, manage sales pipeline.• Work directly with product vendors to provide best solutions to assure client expectations are met

Chicago, Il

¥ Responsible to oversee all office related administrative responsibilities, which included hiring, training, reporting and informing office leader of day-to-day operations. ¥ Actively participated as a key member with the office leader executive and his team of consultants¥ Interfaced with Fortune 500 client executives both domestically and internationally, as well as our own offices that were located in over 36 countries around the world.¥ Built positive relationships with high-level executive candidates. Mediated all facets of their interview process to assure a positive outcome was delivered (scheduled meetings, travel arrangements, meeting agenda)¥ Always anticipated client/candidate/staff needs before their wants, by maintaining strong organizational leadership skills. Built confidence with each level and had the ability to take the helm of many projects, based upon my proven accountability. ¥ Demonstrated my ability to work under high-end pressure situations, while remaining composed and professional with all individuals involved.