Melissa Bledsoe Email & Phone Number

Mountain Home, AR, US

Manage 400 accounts/week across multiple regions; prioritizing product orders, warranty claims, compensation cases and work orders for home installations.Communicate daily with multiple vendors and teams, serving as the point of contact to ensure brand satisfaction and project completion.Scaled growth for the team by Q2 to help take on additional.

www.travelsizediva.comFacebook - @bookwithmelInstagram - @goaway.oftenTikTok - @travelsizediva

Contract gig

Aug 2020 - Dec 2022HR Trainer / Sr. Escalations Team Lead, AmazonOnboarded leave of absence claim specialists and created training curriculum for the Human Resources department, complied with local/state/federal policies.Founded specialty team R.O.A.R (Research, Own, Act, Resolve) for high level escalations, monitored team metrics and presented.

Founding member of Amazon's Team R.O.A.R - Research, Own, Act, Resolve. Built program quips and materials such as SOP, instruction guides and graphic design projects. Handled high level escalations of poor customer experiences, deep dived to find the root cause, took ownership of the situations, took corrective action and provided training to others, to.

Created presentations for several waves of new hires, presented training information to classes of upwards of 50 people at a time, tracked metrics, quiz totals and attendance. Graduated hundreds of new hires and moved on to the mentorship program to further make sure they were assimilated to the culture and practices of the company. During the periods.

Handled calls for the Covid Resource Center, processed leave of absence requests and corrected pay relating to Covid time off. Educated on Covid policies.

United States

Apr 2019 - May 2020Classified Specialist, Mankato Free PressExcelled in ad design & publication sales, reader services subscriptions, daily reporting, staff coordination, consulting and proofing special projects.Led the Employee Engagement Committee, awarded Employee of the Month for superior service and dedication to the newspaper & magazines.

United States

Temporary job while in between volunteer service ending and searching for full time career field job. I performed pre-testing for patients, billed insurance claims, helped patients pick out and order frames/contacts, cleaned and organized the office, keyholder. Role ended when the company sold store locations which left us unemployed.

Rosa Parks

When I returned from a WWII trip through Europe I was excited to get started with my first volunteer government service year. I had previous experience working with children and loved helping my community. I worked with K-3rd grade doing reading intervention in the form of reading practice, quizzes and games to get them back up to the standard reading.

Great Bend, Kansas

• Policies & Procedures for Admissions/Case Management/Day & Residential Services
• Development of future rotating weekly programs for people with Developmental Disabilities
• Assistant Store Manager of the new! Rosewood Bargain Barn
• Secretary for the Rosewood Roots & Wings Foundation
• Facilitated the 2016 Great Bend Cookie Contest
• Creative Writing for Rosewood Creations Products

-Chamber, Tourism & Economic Development Assistant-Point of Contact for chamber/city and events info.-Update community calendar/attends local & state events-Ribbon Cutting Ceremonies, Weekly Chamber Coffees-Coordinates Weekly/Bi-Weekly/Monthly/Yearly Meetings -Filing, Organization, New Systems Management-Great Bend Farm & Ranch Expo, Annual Chamber.

Great Bend, KS

Worked at the agency 3 months, hired on at 30 hours/week answering phones, filing, putting together travel documents, etc. After 2 months was promoted to full time team member (40 hours/week) Sold cruises, plane tickets,& vacation packages worth thousands of dollars, sold travel insurance, registered clients, processed personal information (Credit Cards.

Mankato, MN

Customer service associate, ordered books, shelved books, gift wrapping, dressed up as Clifford for story time, rang up customers and processed returns, inventory, etc.

Saint Peter, MN

Assisted the director in conducting office duties. Registered the public for classes, billing for preschool and after school care students, sent out mailings, standard clerical work, database, spreadsheets, word documents, provided class photos, updated the Facebook page, sent and processed mail, credit card/bank reconciliations, scholarships, state.

Missouri State University-West Plains

Events Assistant to the Development Director and Events Coordinator. Applied for grants and donations for Annual Auction, stuffed and mailed invites, helped set up, work and take down events, ordered supplies, delivered supplies, made phone calls, clerical work, etc.

Missouri State University-West Plains

Student Ambassador, worked red carpet days, gave tours of the campus, put together packets for prospective students, answered phones, volunteered, etc.

Non, Child & Family Development

Activities and Societies: H.O.P.E., Spectrum

Associate'S Degree, Business Managment, Sophomore

Activities and Societies: Phi Beta Lambda, Student Government Association, Acapella Group, Community/Collegiate Choir, AVA, SIFE.

Diploma, Concert Choir, Nhs

Activities and Societies: National Honor Society, Future Teachers of America, Foreign Language Club, Concert Choir, Chamber Choir, Varsity.