Melissa Chaffin Email and Phone Number

General Studies

Managed forecasting and planning for TexTrail brand of ATW. Created and executed product/category financial plans including a new Open-to-Buy data consolidation process. Aligned with Sales, Finance, and Merchant teams on product strategy to ensure optimal results and appropriate inventory flow.

Managed production of luxury textiles for a truly unique market. Owned the demand portion of the S&OP process of Restoration Hardware (P&S’s largest customer account). Forecasted production demand utilizing customer projections, sales and financial data, inventory levels, market trends / seasonality, and new product launch details. Maintained optimal inventory levels of component materials, ensuring shortages, overages and/or aging inventory are mitigated. Coordinated shipments of yarn and fabric with production facilities to ensure timely delivery to retail and online channels. Proactively prevented operational delays using supply chain methodologies and business process knowledge within the Microsoft Navision ERP system. Analyzed KPI data and created reports to present to senior management.

Managed forecasting and allocation of promotional product, and replenishment of general inventory to 3,000+ rent-to-own company stores. for entire electronics department (audio, computers, game consoles, TV, TV sound, and mobile). Worked directly with distribution center inventory purchase team for active item availability management. Oversaw store-level analysis of item min and max, WOS, geographic detail, and store clustering.* Managed and improved replenishment decisions for 44% of total company category/classes with a total of 500+ skus and 399,000+ units per year which resulted in $490,000,000 in rental revenue.* Conducted store and category/class analyses for all electronics replenishment across 3,000+ stores* Presented key findings to senior management. * Analyzed market trends, current inventory position and allocated promotional product for approximately 3,000+ rent-to-own company stores.* Managed forecasting and allocation of all promotional electronics product - 50,000+ * Collaborated with external business partners and franchise business partners to negotiate and determine their promotional inventory needs.* Reviewed DC receipt and reconciled discrepancies of/for promotional product.* Created and maintained product performance models utilizing SQL and SAP Business Objects.* Delivered ad-hoc replenishment analysis for other departments as needed.* Consolidated marketing, purchasing and planning data towards delivering better item level min/max analysis results.

Partners with Forecast Analysts, Merchants, and other team members to manage television inventory for all locations through maintenance of replenishment parameters, and creation of allocations based upon analysis of inventory life cycle. * Create/Maintain Replenishment parameters by Group of Stores * Partners with Merchandise Planner to resolve forecast anomalies * Coordinates with vendors to optimize shipping and receiving of televisions for replenishment and promotional purposes * Creates What-If Allocation scenario's * Works with Vendors, Merchants, and other partners to facilitate ideal Allocations * Review television inventory for anomalies and take action to address * Identify stores and items; define quantity to be distributed * Additional adhoc analysis

Analyzed inventory levels, sales/consumption, and volume demand forecasts to determine allocation needs, ensuring product availability and inventory cost minimization. Managed purchase order creation, invoice processing, and dispute resolution. Proposed new supply SKUs based on needs determination. Researched possible vendors for manufacture and or acquisition, and communicated RFP (Request For Proposal) to the vendors.Selected Contributions:**Managed Open–to-Buy process in excess of 16 million pieces per month.**Facilitated inter-departmental and external business partners projects.**Managed 150 million supply shipments a year resulting in a 100% fill rate.**Created freight cost minimization proposal to offset expected fuel cost increases of 5% nationwide that resulted in over $180,000 per year savings.**Facilitated Print Production project that resulted in distribution of over 3 million external partner media messages and opened new ad market within the company.

Provided customer service and technical support of IT components for 4000+ retail locations. Verified proof of delivery, installation completion, and operation of service level components. Selected Contributions:--Selected for cross-training program with IT Asset Management department for a 4-month duration.--Created training manual for New/Relocation store situations that resulted in significant decrease of time and materials costs.--Escalation contact/monitor for New/Relocation & Online Connection problem resolution.--Employee of the Month Recognition.