Supported the sales operations manager in ensuring proper customer service was delivered on time and accurately during the order-to-remittance process.Executed and coordinated the invoicing, advance payments, pre-collections, collections, account receivables, credit notes, and statements through SAP Hana.Supervised the day-to-day processes of the sales operations department, maintaining and managing all personnel KPIs.Managed USA & Canada expense reports through SAP Concur and… Show more Supported the sales operations manager in ensuring proper customer service was delivered on time and accurately during the order-to-remittance process.Executed and coordinated the invoicing, advance payments, pre-collections, collections, account receivables, credit notes, and statements through SAP Hana.Supervised the day-to-day processes of the sales operations department, maintaining and managing all personnel KPIs.Managed USA & Canada expense reports through SAP Concur and customer service and travel coordination.Coordinated all customer services, from order acknowledgment and technical drawings approval to last-mile logistics, by being the direct liaison between the customer and the manufacturer. Spearheaded the data extraction, transformation, analysis, and reporting using SAP Hana’s Finances Module and Qlik to build sales and invoicing forecasts. Show less