Sales Operations Manager
CurrentContinuously improve Thought Machine’s CRM tools for forecasting, sales pipeline management, and executive reporting. Formalise the sales forecasting process, generate ad hoc reports, and ensure accurate data management in Salesforce. Opportunity tracking, developing training materials, and business process improvements. Enhancing CRM adoption and user experience, maintaining data quality for accurate reporting, and leading initiatives in sales processes and policies as well as a deal desk, supporting the sales team.