Melissa Kane Email & Phone Number

Ireland

County Dublin, Ireland

D12 XW25

~ Point of contact for a a variety of Primary, Post Primary and Third level education institutions. ~ 100% Customer Retention.~ Building trusted relationships becoming a customers 'go to' for education technology solutions. ~ Internal presenting on the health of customers good news stories.~ Promoting the the benefits of Wriggle, our capability and.

County Carlow, Ireland

Dublin, Naas, Carnew Ireland

• Support the logistics team with all documentation to ensure smooth global delivery
• First and second level troubleshooting for staff across SAP and Microsoft office and Windows OS
• Daily, weekly, and monthly KPI reports for various departments
• Continuous improvement on Standard Reports in SAP across all departments
• Sole administrator of (function specific) internal audits
• Developed and rolled out best practice training for new staff

Naas, Kildare, Ireland

• Communications:
• Developing the Europe and Russia Finance newsletter and gathering the content for it each month, engaging with CFO’s PA to arrange for this to be issued each month to the entire Europe & Russia Finance Team
• Monthly call/quarterly webinar deck prep, liaising with content providers and presenters, managing slide deck for presenters and scheduling content reviews and rehearsalsFacilitation:
• Facilitation of the IP security meetings sponsored by the EMEA CEO, CFO and VP of HR. Collating input from senior leaders and issuing most up to date version daily.
• Pricing team Vendavo meetings, engage with the team in driving the agenda for these meetings and ensure all follow-up actions are tracked
• Supporting the finance department to set up their new SharePoint site to promote collaborative Ways of Working and ensuring most accurate version of all documents is available

Naas, Kildare, Ireland

• Reporting:
• Enabling of standardised regional reporting and KPIs, ensuring KPIs are firmly connected to business requirements
• Continuous improvement on Standard Reports & Dashboards across all Markets and TechnologiesBusiness enablement:
• Licence activations, deactivations and modifications as appropriate
• Enable approval routing for samples, tech docs and quotes
• Best practice training for onboarding new Salesforce.com users

County Dublin, Ireland

Manage the business relationship for a portfolio of diverse clients, providing product insight and support to ensure the best experience for our clients.Profile and query clients in a territory for add-on opportunities (upsell) by maximizing product usage and promote additional offers.Triage and resolve incoming client inquiries (email/web/phone).

27 Lower Mount Street, Dublin 2

- Delivering campaigns as required by; gathering requirements and campaign information collaborating with internal and client stakeholders to define and deliver to timeline- Liaising with Design to create email templates- Supporting event management- Performing tests with the client & securing sign-off- Communicating campaign reports.- Client briefing.

Clonsilla Road, Blanchardstown

• Project manager for new CRM software being implemented.
• Responsible for online banking (Training, troubleshooting and issuing passwords to members and staff.)
• Training staff/members on new and existing technology within the credit union.
• Point of contact for advertising inside and out of the credit union.
• Reporting to CEO on monthly KPI’s in reference to the digital credit union.
• Responsible for creating and maintaining company social media including Facebook page, Linkedin as well as updating and maintaining the webpage.

Tallaght, Dublin 24

• Training & assisting colleagues and new staff with the Progress system and website
• Providing support to back office team; taking phone queries.
• Organisation and restructuring of the Credit Union's overall filing system and destruction of historic data.
• Planned and organised promotional and marketing events.
• Writing quarterly newsletter, maintaining Facebook page, LinkedIn and Twitter.

Dealing with member queries over the ‘phone & on the counter as required.Maintaining up to date filing of member’s records and Credit Agreements.Data entry – ensuring accuracy & completeness of member information stored on the CU’s IT systems.

Vdu/Dse & Home Working Risk Assessors Course, Occupational Safety And Health Technology/Technician, Distinction

Pathways Higher Diploma, In Credit Union Operations

Pathways Certificate In Credit Union Operations, Finance, General

Haccp, Hospitality Administration/Management