~ Point of contact for a a variety of Primary, Post Primary and Third level education institutions. ~ 100% Customer Retention.~ Building trusted relationships becoming a customers 'go to' for education technology solutions. ~ Internal presenting on the health of customers good news stories.~ Promoting the the benefits of Wriggle, our capability and benefits for customers~ Regular onsite visits with customers.

• Support the logistics team with all documentation to ensure smooth global delivery• First and second level troubleshooting for staff across SAP and Microsoft office and Windows OS• Daily, weekly, and monthly KPI reports for various departments • Continuous improvement on Standard Reports in SAP across all departments • Sole administrator of (function specific) internal audits• Developed and rolled out best practice training for new staff• Data steward for appropriate user access and visibility to department specific Teams channels/SharePoint

Communications: • Developing the Europe and Russia Finance newsletter and gathering the content for it each month, engaging with CFO’s PA to arrange for this to be issued each month to the entire Europe & Russia Finance Team• Monthly call/quarterly webinar deck prep, liaising with content providers and presenters, managing slide deck for presenters and scheduling content reviews and rehearsalsFacilitation: • Facilitation of the IP security meetings sponsored by the EMEA CEO, CFO and VP of HR. Collating input from senior leaders and issuing most up to date version daily. • Pricing team Vendavo meetings, engage with the team in driving the agenda for these meetings and ensure all follow-up actions are tracked• Supporting the finance department to set up their new SharePoint site to promote collaborative Ways of Working and ensuring most accurate version of all documents is available• Monthly creation of the Finance recognition awards form (Star of the Month), collating results to send to the Finance leadership team

Reporting:•Enabling of standardised regional reporting and KPIs, ensuring KPIs are firmly connected to business requirements •Continuous improvement on Standard Reports & Dashboards across all Markets and TechnologiesBusiness enablement: •Licence activations, deactivations and modifications as appropriate •Enable approval routing for samples, tech docs and quotes •Best practice training for onboarding new Salesforce.com users •Documentation, publication and communication of WOW for new releases/upgrades to the SFDC community •Ongoing training and enabling sessions for existing users System enhancements •Assessment & testing of prospect system enhancement releases developed by the Global Design Team to ensure functionality meets regional business and user requirements •Support Regional CRM Business Transformation Partner to manage regional enhancement requests Data stewardship: •Data steward for appropriate user access and visibility to Salesforce.com for the region •Ensuring Master Data within SFDC remains aligned with all other Kerry reporting platforms

Manage the business relationship for a portfolio of diverse clients, providing product insight and support to ensure the best experience for our clients.Profile and query clients in a territory for add-on opportunities (upsell) by maximizing product usage and promote additional offers.Triage and resolve incoming client inquiries (email/web/phone) efficiently.Work in close collaboration with our Data and Design teams to deliver product enhancements and new requests.Gather all data on concerns, determine root cause and seek out solutions or escalate as needed.Gather all information needed to execute a digital journey for clients and provide quotes where needed.

- Delivering campaigns as required by; gathering requirements and campaign information collaborating with internal and client stakeholders to define and deliver to timeline- Liaising with Design to create email templates- Supporting event management- Performing tests with the client & securing sign-off- Communicating campaign reports.- Client briefing Document preparation- Manage Client Data, Responsibly- Provide front line support Receiving a query from the client via phone, email or support ticket, seeing this through to a successful resolution through problem solving and liaising with the technical team as necessary. - Office Administration Answering the phone and filtering/redirecting calls, day-to-day tasks, and working on internal projects as required.- Website Administration Reviewing text & visual content on the company website, and replacing/updating where necessary, in collaboration with the team. This also involves maintaining the website blog, updating with interesting and relevant content on an agreed schedule.- Communicate remotely Maintaining an active presence in daily communication activities, using team communication and task management systems.

• Project manager for new CRM software being implemented.• Responsible for online banking (Training, troubleshooting and issuing passwords to members and staff.)• Training staff/members on new and existing technology within the credit union.• Point of contact for advertising inside and out of the credit union.• Reporting to CEO on monthly KPI’s in reference to the digital credit union.• Responsible for creating and maintaining company social media including Facebook page, Linkedin as well as updating and maintaining the webpage.• Visiting local business such as IBM to join members, take loan applications.• Key contributor for strategic/marketing plan.• Creating and implementing a marketing calendar.• Working as part of a front office counter team providing excellent customer service.• General administration duties including scanning and filing correspondence.• Adhering to a strict confidentiality agreement when dealing with member’s data.• Any ad-hoc duties assigned to me by the CEO

• Training & assisting colleagues and new staff with the Progress system and website• Providing support to back office team; taking phone queries.• Organisation and restructuring of the Credit Union's overall filing system and destruction of historic data. • Planned and organised promotional and marketing events.• Writing quarterly newsletter, maintaining Facebook page, LinkedIn and Twitter.

Dealing with member queries over the ‘phone & on the counter as required.Maintaining up to date filing of member’s records and Credit Agreements.Data entry – ensuring accuracy & completeness of member information stored on the CU’s IT systems.