Melissa Clarke Email & Phone Number

Brisbane, Queensland, Australia

Sydney, Australia

Level 30, 275 Kent St, Sydney NSW 2000

Level 30, 275 Kent St, Sydney, Australia

Balmain, NSW

London, United Kingdom

Level 32, 275 Kent St, Sydney NSW

260 Queen St, Brisbane

• Lead the largest Queensland Branch with responsibility for 25 team members, including 2 Local Business Bankers, 2 Home Finance Managers, and 3 Assistant Bank Managers, with a target to generate $70,000 revenue.
• New stretch benchmark set of number of sales per week of 104 is first 3 weeks which is an increase of 138% of previous benchmark of 75

81-85 Racecourse Rd, Hamilton

• Manage an Affluent Branch, including responsibility for the performance in Profit and Loss, Balance Sheet Growth, and achieving the company objectives. Achievements:
• Increased Team Sales Objectives from 65% to 103% June 2012 to Sept 2013
• Increased Wealth Revenue from $50,000 Sept 2012 to $230,000 Sept 2013
• Staff Perspective Survey (SPS) Results Sept 2013: Employee Engagement 96%, People Leader Index 100%
• Winner of Local Hero Award Q3 2013 for strength of leadership through Armed Robbery

Level 9, 260 Queen St, Brisbane

Level 18, 260 Queen St, Brisbane

• Lead and Coach team of 16 Customer Managers for PFS over 7 locations across Queensland, to achieve excellence in service and productivity targets for the Business.Achievements:
• Increase productivity from previous Personal Best Target of 600 Service Requests, to 795 Service Requests Weekly
• 44% Increase in Team productivity from May (2263) to August (3275) 2011
• Increase People Leader Index 9% (from 79% to 87%), during first 2 months in role
• Customer Manager Team Net Promoter Score (NPS) increased from May Spot Score of 34 to June Spot Score of 91

Sole Bank Manager chosen to travel throughout Queensland to assist communities affected by natural disaster with education, information and support on behalf of Westpac. Generate Local Area Marketing, Media Releases and News Articles within accelerated timeframes to deliver to local Community stakeholders, and liaise with internal partners to gain support.

• Manage a Full Service Branch with responsibility for 18 team members, including a Local Business Banker, Home Finance Manager, and Assistant Bank Manager.Achievements:
• Achieved business plan objective to grow balance sheet, revenue performance, and allocation of FTE to increase branch to highest grading with retail network.
• Increased Team Sales Objectives from 98% to 118% Sept 2009 to Sept 2010
• Increased Wealth Revenue from 56% Sept 2009 to 212% Sept 2013
• Staff Perspective Survey (SPS) Results Sept 2013: Employee Engagement 92%, People Leader Index 96%
• Queensland's Best Branch Award February 2010

Lead and coach a large financial centre of direct reports to achieve growth in profitability through sales and referral targets set for the Branch using agreed sales process.

London, United Kingdom

Consulting with clients to uncover insights about their customers, market, industry and business that will be used to enhance service offering to deliver real business outcomes.Driving results through continual optimisation of website SEO technical elements, website user experience and website usability. Conducting one-off projects such as website audits.

London, United Kingdom

Provide exceptional customer service and relationship management to 300 Premium Clients by identifying, recommending & implementing financial solutionsManage a portfolio of Premium Clients through pro-active contact with the aim to grow contribution to profit through sales in key areas: Funding, Home Lending, Wealth management and General Insurance.

Lead and coach direct reports to achieve sales & referral targets set for the Branch using agreed sales process.Managed Sales & Service staff with regards to day-to day activities, compliance, education, performance management, staff development, recruitment, transfer & termination.Execute local sales initiatives, develop and maintain relationships with.

* Business Lending Officer* Assistant Manager* Loans Officer* Customer Service Officer

Certified Organisational Coach (Level One), Organisational Coaching, Pass

Professional Diploma In Digital Marketing, Marketing

A global standard certification covering the following disciplines; Search Engine, Pay Per Click, Display, Email, Social Media, Mobile.

Master Of Business Administration (Mba), Human Resource Management

Final Project 'Bank Now: The New Strategy': Distinction

Change Management Course

Rg146 Tier 1 General Advice