Melissa M. Email & Phone Number

I was an experienced chaos manager with excellent customer service skills for fast paced reactive teams of Service Desk, Desktop Support and IT Procurement. I have worked in the industries of Government, including Public Safety, Emergency Support, School Districts as well as private corporations for small to large corporations. I enjoyed working with customers and team members to help all achieve their goals and to provide excellent customer service levels. I enjoyed working in these super fast paced multi-tasking environments in which I could utilize my organizational and team management skills.Unfortunately other women (imagine that, aren't we supposed to stick up for each other???) felt threatened. So much so, they used company email to send lies getting others fired and instead of working made sure she was where upper level management was so she could be seen crying and complain about how she was treated.Specialties: Change Management, Team Building, Process Improvement & Training , ITIL Foundations training and implementation, Customer Support, Project Management, Service Desk Reorganization & Growth, Follow Through and Multitasking to ensure all team members complete tasks & promises