Melissa Cochran work email
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Melissa Cochran personal email
With over two decades in learning & development, I've transformed the onboarding experience for sales and customer-facing teams, setting new benchmarks for new hire ramp time, productivity, training completion, knowledge transfer, and learning satisfaction. Starting with the end in mind, my strategic approach to innovate training and craft engaging content resonates with individual contributors, people managers, and executive leaders, streamlines onboarding, and boosts year-over-year results.Whether it's onboarding, certifications, transitioning content from one learning repository to another, boosting your evaluation and reporting capabilities, updating existing content, making complex/technical topics easier to understand, or creating new content, I have multi-segment and multi-industry experience. This includes Sales Acceleration (Sales/Business Development, Inside Sales), Outbound Sales (Enterprise, B2B, Government, Retail), Technical Pre-Sales (Service/Solution Architects), Account Management, Renewals/Recurring Revenue, Channel Partner, etc. Let's get together and discuss ways I can help enhance your revenue team's performance!Professional Highlights: • Decreased revenue team new hire ramp time by 34%; increased YOY completion rate by 48%. • Accelerated new hire productivity/contribution to pipeline goals in as little as 3 weeks. • Achieved the highest organizational New Hire Training ratings with 100% learner satisfaction, a 10 out of 10 average individual NPS rating, and an 84 Net Promoter Score. • Achieved highest week one onboarding knowledge transfer score average (99%) and highest final exam score average (98%) across Account Management New Hire Training locations. • Created the infrastructure, processes, and guidelines to bring the instructional design team in-house, cutting cycle times in half and saving over $1.9M per year in outsourcing costs. • Increased division productivity by 81%, obtaining a combined revenue of over $8.8M by creating proposals, qualification packages, and presentations to secure business. • Applied innovative practices as a team to produce results and recognition in the Training Top 125 ten years in a row; achieving #1 ranking final year.
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Designs By Melissa™ContractingIndependence, Mo, Us
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Board Member, Board Of DirectorsSummit Trailblazers Nov 2024 - PresentCollaborate with fellow non-paid, volunteer board members to develop strategic initiatives benefiting students, the homeless, and children without a positive father figure in their lives.
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👀 Check Out My Bio. & Cv!Melissa Cochran Bio. & Curriculum Vitae 2024–2005 Jan 2005 - Present
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Designs By Melissa™Contracting Mar 2019 - PresentDedicated to amplifying the performance of sales, service, and support professionals through innovative onboarding strategies, change management, communication, engaging curriculum, assessment and measurement, content marketing, reporting, and analytics. Work includes Grand Homes, High Maintenance, HistoryMaker Homes, The Church of Jesus Christ of Latter-day Saints, etc.
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Program Architect, Global Revenue Enablement – Expanded Revenue Team FocusRimini Street Sep 2021 - Jan 2023Las Vegas, Nv, UsLead developer for Outbound Sales, Service Architects, Client Success Managers, Renewals, and Professional Services (Channel Partners). Collaborate with stakeholders, SMEs, and vendors to design, develop, and facilitate live, online, and instructor-led training for a global audience. • Streamlined new hire program and reduced program length by 88% from 6 months to 3 weeks.• Decreased revenue team new hire ramp time by 34%; increased YOY completion rate by 48%.• Accelerated new hire productivity/contribution to pipeline goals in as little as 3 weeks.• Achieved the highest New Hire Training ratings to date with 100% learner satisfaction, a 10 out of 10 average individual NPS rating, and an 84 Net Promoter Score.• Created and conducted onboarding, everboarding, coaching, and reinforcement assets. • Increased interactivity and engagement through videos, infographics, ecards, teasers, and attention-grabbing communications and training. -
Instructional Designer, Sales Enablement – Outbound Sales, Renewals & Prof. Svcs. (Partners) FocusRimini Street Sep 2020 - Sep 2021Las Vegas, Nv, UsLead developer for Outbound Sales, Renewals, and Professional Services• Helped design and implement sales enablement programs, decreasing account executive ramp time by 67%.• Decreased legacy new hire program length by 50% from 6 months to 3 months.• Achieved 95% learner satisfaction, a 10 out of 10 average individual NPS rating, and an 80 Net Promoter Score.• Identified enablement metrics and created a measurement strategy for new hire training.• Converted legacy content to a streamlined push/pull microlearning format to better match audience workflow.
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Division Sales AssistantGrand Homes Jul 2017 - Nov 2018Addison, Tx, UsSupport sales consultants by creating and managing content marketing initiatives to drive traffic, engagement and leads that deliver sales and customer retention. Source broker and realtor information. Send weekly sales lead and realtor eblast emails. Coordinate with vendors, builders and Corporate office to manage and maintain communities, models and showcase homes. Assist with event planning and management, as well as managing community social media. -
Instructional DesignerContracting Mar 2016 - Jun 2017• Robinson/Diamond: Designed executive leadership e-learning and conducted reporting/data content analysis for jeweler client in Irving, TX.• Robinson/Diamond: Designed system integration job aids for jeweler client in Irving, TX. • KellyMitchell: Designed templates and e-learning for mortgage client in Coppell, TX.
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Advisor, Sales And Marketing Ops. (New Hire Innovation Lead & Local Trng. Lead)Cvs Health Sep 2014 - Mar 2016Woonsocket, Ri, UsCollaborated with Account Management Education team to design, develop and facilitate best-in-class e-learning and instructor-led training. Shared best practices cross-functionally across organization.Performance highlights:• Achieved highest week one on-boarding knowledge transfer score average (99%) and highest final exam score average (98%) across new hire training locations. Created Self-Study Guide Program for off-cycle new hires to follow. Streamlined e-card/e-flyer template format, enabled team to decrease development time by 50%. Created templates, structure and guidelines around instructor-led, virtual-led and online curriculum development and communication.• Implemented innovation and enhancements for new hire training: Chunked content in a push/pull format for account managers; increased interactivity and engagement for online training and simulations; provided peer and manager reinforcement tools; and leveraged LMS and Knowledge Management System accordingly as one-stop-shops for online learning and digital resources, as appropriate. -
Manager, Sales & Retail TrainingSamsung Electronics 2012 - 2014Suwon-Si, Gyeonggi-Do, KrManaged contractors, vendors and a team of talented instructional designers who created device and sales training for B2BE, Channel Sales, Retail and consumers. We believed in teamwork, rewarding accomplishment, thinking outside the box, positive, can-do attitudes and refused to take “No" for an answer. We found our work rewarding and challenging, possessed strong project management and relationship management skills, as well as effective and clear communication. We were constantly increasing our technical acumen and evaluating and augmenting design/development principles to create more effective training. We continually worked to improve our product, sharing best practices as we each expanded our knowledge base.Performance highlights:• Created the infrastructure, processes and guidelines to bring instructional design team in-house, cutting cycle times in half. Saved the organization over $1.9M per year in outsourcing costs, and an additional $65,000 a year by creating an internal and secure SCORM review site.• Lead the other Samsung Mobile subsidiaries in training approach, quality and results (training adopted by HQ Korea and leveraged by subsidiaries in other countries). Optimized training for mobile/tablets. Consistently achieved 4.5 out of 5.0 in training evaluation ratings each quarter.• Received Samsung 2013 Q4 STARR Team award for the creation and maintenance of the Samsung Academy LMS; recognized for outstanding contribution to STA exceeding its 2013 Q2 results. -
President/Founder (Independent Contractor)Rpm Corporation 2011 - 2012RPM Corporation was a performance improvement company dedicated to developing and enhancing the behavior and performance of sales and service professionals through strategic consulting, marketing, behavior assessment and measurement, curriculum development and training, and performance metrics and analytics. Clients included TDMS, Inc., Brown and Company and Better Business Processes, LLP.
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Performance Development ConsultantVerizon 4G Wireless 2005 - 2011Greenville, Nc, UsCreated and maintained business enterprise and government training (instructor-led, virtual and online). Charged with learning analytics and team reporting (completions, scorecards, vendors, etc.). Conducted Levels 1-4 Evaluation: created skill gap analyses, assessment and measurement web-based surveys, analyzed data and content, conducted performance comparisons, and presented case studies and reports to leadership and teams. Developed team member performance/capabilities: conducted new hire team interviews, delivered training/coaching sessions, and assisted with employee on-boarding. Performance highlights:• Decreased develop cycle time and streamlined approach, completed an average of 78% of projects early. Saved organization over $1M over a six-year period by personally developing 45 training courses in-house vs. using a vendor; and over $80,000 by personally developing & leading trainer certifications in-house. Received nine awards and multiple commendations during length of employment.• Achieved an average 95% out of 100% participant course satisfaction rating for courses developed. Surveyed over 55 courses to date (over 56,000 respondents); raised overall participant response rates by 43%. -
Manager, Aim ServicesAcclivus Corporation 2002 - 2005Dallas, Texas, UsDeveloped and ran the AIM Services division within the Consulting Services group. Managed three separate practices (Assessment services, Implementation management and Measurement services). Supervised employee and performed sales team interviews; established processes, streamlined materials, managed projects; and marketed and sold services directly to customers, as well as in partnership with the sales team. Special focus on learning analytics and reporting, dashboards, scorecards, skill gap assessments, etc. Performance highlights:• Increased division productivity by 81%; awarded results award. Built, launched and managed new services practice over the span of two months.• Conducted Levels 1-5 evaluation for customers. Raised overall participant response rates by 14%, averaging 87% or higher participant response rates. -
Marketing Manager/Business Development Coordinator, Corporate ServicesJones Lang Lasalle Americas, Inc. 1998 - 2001Chicago, Illinois, UsRefined and converted technical information into reader-friendly terms and created marketing collateral (i.e., producing brochure inserts, case studies, etc.) to generate business leads. Conducted competitor research and reports. Also developed and delivered training for sales teams around marketing strategy and proposal generation; trained administrative personnel on technical and production skills. Performance highlights:• Gained a combined revenue of over $8.8M for the organization by creating domestic and international proposals, qualification packages and presentations based on client needs and RFP/RFQ/RFI analysis (35+ business development projects annually).
Melissa Cochran Skills
Melissa Cochran Education Details
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Cisco CollegeGeneral -
Central Texas CollegeEtc.
Frequently Asked Questions about Melissa Cochran
What company does Melissa Cochran work for?
Melissa Cochran works for Contracting
What is Melissa Cochran's role at the current company?
Melissa Cochran's current role is Designs by Melissa™.
What is Melissa Cochran's email address?
Melissa Cochran's email address is mc****@****eet.com
What schools did Melissa Cochran attend?
Melissa Cochran attended Cisco College, Central Texas College.
What skills is Melissa Cochran known for?
Melissa Cochran has skills like Leadership, Solution Selling, Team Building, Litmos, Sales Process, Workday, Consulting, Sharepoint, Renewals, Ms Office 2013 Suite, Account Management, Sales.
Who are Melissa Cochran's colleagues?
Melissa Cochran's colleagues are Paul Namongo, Ako Ito, Naveed Rafiq, Kyle Harris, Fred Bartolo, Z1ozil Zz, Bader Alhashim.
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