Practice Manager, Professional Services
CurrentStrategic Leadership• Directed high-profile programs for Computacenter’s largest global accounts, contributing to over$765.5 million in average annual revenue.• Delivered transformative project management strategies aligned with business objectives, enabling scalable solutions and long-term client partnerships.Operational Excellence• Championed process improvement and pioneered workflow improvement initiatives that became industry best practices, driving measurable gains in efficiency and client satisfaction.• Won the top 2023 Performing Line of Business in North America and was runner up nominee as top Performing Line of Business globally.Executive Partnering• Collaborated with executives and key stakeholders to identify revenue opportunities, mitigate risks, and forecast future growth trajectories.Crisis Management• Navigated critical escalations and resource constraints to maintain client trust and ensure project continuity, safeguarding millions in potential losses and solidifying client loyaltyTalent Development• Built and mentored a high-performing project management team, decreasing training cycles by 78% while fostering a culture of accountability and improving client confidence in project delivery.
