CORE PROFESSIONAL COMPETENCIES▪HR Best Practices▪Employee Relations & Diversity▪Talent Acquisition▪Staff Coaching and Advocacy▪Organizational Development▪Performance Management▪Leadership Development▪HR Policy, Process & Systems Design▪Change Management▪Workforce Planning & Development▪Legal Compliance▪Benefits & Compensation Planning

Client Relationships: Established valued working partnership with internal and external agents, clients, and carriers. Demonstrated a “whatever it takes” attitude to ensure client satisfaction and to support key agency initiatives. Ensured client confidence and solidified client relationships with the agency. Worked with both small (1-49) and large (50-500) sized employer groups. Identified problems, summarized and developed strategic solutions. Managed billing reconciliations and issues and managed claims assistance and issues, while remaining in compliance with HIPAA regulations.Benefit Plans and Renewals: Administered renewal process in totality, from co-presenting renewal to the client with sales agents to creating alternative solutions to controlling costs while providing top-notch benefit plan solutions. Principal communicator to key stakeholders and human resources professionals regarding due dates, timelines, and compliance (ERISA, COBRA, FMLA, PPACA). Developed employee marketing pieces to communicate the following: annual renewal changes; enrollment procedures; miscellaneous benefits changes and/or clarifications. Held employee open enrollment meetings and new hire benefits orientation.Sales and Retention: Networked with human resources professionals and business owners to solicit accounts and foster business relationships. Informed clients of alternative benefits solutions, new plans and services through key partnerships with carriers.Agency Management Systems: Became the agency SME using Zywave. Built HRconnection portal sites for clients of all sizes. Held employer and employee training sessions on the use of HRconnection. Designed and maintained drip marketing campaigns.