Melissa Deckman Email & Phone Number

Olathe, Kansas

Investigates 1st and 3rd party auto claims by reviewing facts of loss to determine fault while establishing damages to involved vehicles. Verifies coverage by interpreting policy contracts and identifying how coverage applies to a particular loss. Negotiates fair and equitable settlements and estimates the cost of repairing or replacing damaged vehicles. Builds rapport with both external and internal contacts by developing and managing relationships with policyholders, agents, contractors, repair facilities, special investigators, and attorneys

Ranchmart

Responsible for overseeing shifts on a daily basis by organizing employees into effective deployment, cash handling, and participating in Inventory Management. Daily tasks included: problem-solving on the fly to increase sales and customer satisfaction, ensuring all company and health department standards and requirements are met, all while simultaneously building strong, long-lasting relationships with customers.

Utilized Powerpoint, Excel, and Microsoft Word to develop, format, and analyze marketing reports for business clients.

Provided prompt, courteous customer service and professionally resolved customer issues when they arose. Worked shifts ranging from 9 to 17 hours. Responsible for the training department of the location–hiring, training, and development of new associates, as well as further development for certified associate trainers and their schedules. Wrote a weekly schedule for 25-30 people as well as deployment charts for each position, each day of the week. Participated in Inventory Management. Maintained quality service by enforcing cleaning/food safety procedures, and product quality.

Took and filled customer orders in addition to cash handling. Participated in closing, opening, and cleaning duties on a weekly basis. Built relationships with customers in order to enhance their experience and promote repeat service.

Worked directly under the education director, creating visual aids, writing lesson plans, and developing and proof-reading curriculum for a non-profit organization working with children aged four years to fifteen years.

Bachelor'S, Business Administration And Management, General

Education record