(formerly ThyssenKrupp Steel)● Designed, tested, implemented, continued to support, and improved several projects that saved the company millions of dollars in rejected and reworked material per year. ● Defined a business process standard that was implemented and used as a standard across North America and integrated a business system process to adhere to it. ● Interfaced with users across the country for support, software development concepts, and best courses forward for business and software product in accordance with Agile methodology.● Analyzed and supported Manufacturing Execution System (MES), responsible for tracking all aspects of steel manufacturing including quality and inventory. ● Crafted functional specifications, tested, and supervised implementation of program features. ● Performed quality testing on developed solutions for required functionality and/or bugs.● Facilitated Change Management meetings when required. ● Worked with Oracle SQL Developer in troubleshooting message processing, creating messaging, receiving messages from other sources and compiling queries for data analysis and market research.

(formerly ThyssenKrupp Steel)

(formerly Hewlett-Packard for ThyssenKrupp)● Established documentation of policies and procedures for reference and training purposes.● Operated within SAP Basis including account setup, disabling, and deletion of user roles. ● Performed break/fix actions as required on laptops, desktops, thin clients and printers for user community of over fifteen hundred users and numerous contractors. ● Installed and supported multiple software applications. ● Conducted all new user servicing including Active Directory account creation, hardware staging, and software installation.● Managed applications on multiple servers.

● Coordinated and presented courses for major local corporations both on-site and at their facility. Acted as business representative between the company and clients. ● Instructed and advised students regarding a more effective use of technology in their personal and professional lives.● Solely managed maintenance and troubleshooting for classroom of personal computers.