Melissa Franz Email & Phone Number

• Coordinate and manage all aspects of Pharmaceutical Advisory Boards to include recruitment of advisors, transportation, F&B, A/V and technical support. • Ensure arrangements remain within parameters of The Physicians Payments Sunshine Act. • Execute on-site support in virtual and live capacity. • Employ cost avoidance procedures across the board.

Create marketing content, develop and execute marketing strategies across multiple platforms. Supervise 4 internsContent Creation via Canva

Encourage customers to buy services and products by using a prepared script to reference important parts of what the company offers.Go off-script when necessary to build a relationship with customers or answer any questions they have not addressed in the script.Advise prospective and current customers by answering questions and addressing concerns about purchased products.Update database with new information every time a customer calls, and back up data regularly to protect sensitive customer information.Complete forms and record logs to create accurate, detailed files for each customer, providing insight into the target audience and what they want from the company.Follow organization standards to maintain quality service and guarantee customers receive exceptional service.

Aubrey Tx

• Assist in store customers by selecting pieces that are appropriate for specific events, body type, personal taste• Cultivate subscription box looks for variety of body types and personal preference• Organize looks to include clothes, shoes, and accessories for live videos for boutique production.• Manage on site production of live videos and marketing promotions

Dallas, Texas

• Facilitate communications between medical device companies and surgeon offices, Coordinate co-marketing activities to increase awareness of Arthroplasty, Promote patient direct education• Develop company procedures to ensure consistency and success, Manage design of new company logo, business cards. Complete, publish and maintain 2 professional websites while managing domains and Microsoft accounts.• Fully credentialed for operating room access, Observed 100+ surgeries including cervical disc replacement, lumbar disc replacement, cervical and lumbar fusion, and pedicle screws, Cultivated knowledge to provide basic to moderate IT support for office of 15 people• Process sales orders, purchase orders, and invoices using company specific and manufacturer specific software for monthly sales over $1M., Reconcile monthly commission reports to ensure prompt and accurate compensation.Microsoft Excel: Pivot Tables, Concatenate, Vlookup

Dallas/Fort Worth Area

• Proven accomplishments and effectiveness working from home office planning and executing didactic and cadaver labs with 80+ attendees including CME accredited agenda development, event marketing, food and beverage arrangements and cost management.• ISASS Annual Meeting planning and execution 900+ attendees including agenda development event marketing, food and beverage arrangements and cost management including Accounts Receivable/Payable• Supervise team of 10-12 registration temps and security detail• Coordinate abstract submission website set up, submissions tracking, abstract reviewing procedures for 500+ abstracts annually• Created new ‘Dinner With…’ Series: 5 dinner pilot series for over 100 attendees, increased 2017 smaller meeting profit 3x over previous year, established ISASS Annual Meeting Emergency Response Procedures

• Coordinated and managed all aspects of over 100 professional education and marketing programs in support of Orthofix’s multimillion dollar professional education program including developing training agendas. Provided seamless concierge support for Healthcare Professional and VIP visitors to the Orthofix North American Training and Operations Center including National Sales Meetings of 400+ attendees• Designed, managed, and developed the marketing campaign for the new Atlas ForumTM website. Revamped and managed Orthofix Spine’s demonstration model program, to include financial management, order processing, and quality control. Managed and executed video production for facility which included scripting, set design, and editing.