Melissa D. Hendrickson, Mba, Pmp Email & Phone Number

Salt Lake City Metropolitan Area

Continuously improve templates, workflows, KPI’s, and reporting dashboards for accurate, consistent project communication & performance transparency to stakeholders and leadership. Provide enhanced training as well as on-going support as a Subject Matter Expert (SME) for complex projects at the region or enterprise level and mentor individuals on a single subject or project management. Ensure all projects have been scrutinized for project portfolio selection, governance, approval and prioritization method. Provide a structured approach that uses expert knowledge, tools, & techniques to meet objectives throughout all phases of the project lifecycle. Simultaneously manage multiple discretionary projects with varying due dates, complexity, contradicting or competing value propositions for multiple key stakeholders, and sponsors. Find ways to keep project team motivated; set direction, structure the approach, resolve conflict, receive feedback, deliver constructive criticism and often execute under pressure from limited scope. Create mitigation strategies to overcome obstacles to achieve project objectives. Effectively organize and facilitate project meetings with caregivers & executive-level leaders, manage stakeholders, provide conflict resolution between project participants. • Helped establish and facilitate a weekly Creative Review Board structure that reviewed assets with senior leaders to identify brand inconsistencies, bring diverse perspectives, better meet marketing & business strategic goals, mitigate compliance issues, build brand equity and align work with Intermountain’s creative vision. • Built a process with team leads where issues can be escalated and addressed proactively before they become major obstacles.• Built KPI tiles on both Workfront and the CI Portal that display progress towards department and team goals, measure performance, and provide a visual artifact to assist with huddles.

Salt Lake City, Utah

Conducted research, gathered user requirements, and created processes for a newly established creative solutions team. Built templates, workflows, and organized KPI’s. Created reports and dashboards to measure performance of individuals and teams that allowed for accurate, and effective transparency. Assisted with the Implementation of workfront (PMIS). Provided cross-functional training and acted as a Subject Matter Expert (SME) with project benefit analysis, assessment in preparation of proposals and plans to be presented. Managed all projects for the creative solutions team to meet project objectives within single channel scope, schedule, cost, resource, and quality throughout all phases of the creative project lifecycle. Effectively organized and facilitated project meetings, acted as the team’s resource manager, managed stakeholders as well as the resolution of conflicts between project participants. Adjusted project plans as necessary to achieve project objectives within schedule, scope and resource constraints. Was the leader in identifying, analyzing, managing, mitigating and resolving issues and risks affecting projects, and escalated to upper management when needed.• Created processes that were instrumental in launching a new PMIS that increased overall project team efficiency by 75%.• Contributed to the creation and facilitation of a tri-weekly project portfolio governance meeting with MACX leaders where project selections were streamlined, department costs were reduced, and resources were planned.• Creatively solved the chaos of working from home brought on by the COVID-19 Pandemic in 2020 by adjusting workflows, communications, and building other structure that allowed team members to adapt more quickly.

Lehi, Ut

Supported new product development processes and portfolio development. Maintained and continuously improved NPD processes including the stage gate process and timeline development. Implemented standardized project planning and control processes including timelines, milestones, and change controls. Established, tracked and reported standardized portfolio wide metrics for projects including schedule milestones, quality, scope, risk, etc. Collected, analyzed and reported to cross-functional teams to facilitate portfolio prioritization. Trained Project Managers and other cross-functional stakeholders on application of PM best practices to ensures successful program tracking and execution.• Facilitated the implementation of an improved stage gate process.• Created ways of working that were instrumental in launching a new SaaS that increased overall project status from 50% to 78% on target.

Lehi, Utah

Managed supplier relations, sourced new products and provided support for the Personal Care and Cosmetics team. Fundamentally responsible for the execution and delivery of six phases which included; Assessment (Data Collection, Spend Analysis, Supply Market); Market Research (Market Assessment, Identification of Supply and Cost Targets, Total Cost Analysis); RFx Process (Identification, Strategy Development, Targeted Proposals and Assessment); Negotiations; Contracting; and Implementation and Continuous Improvement. Using working knowledge of cGMP regulatory requirements, NSF and YLEO’s technical manufacturing requirements for onsite audits. Traveled to supplier sites to assess their operations, lock down long-term supply and conducted face-to-face meetings to enhance relationship building, in addition to attending trade shows and other industry events.• Created ways of working with Contract Manufacturers that increased communication and accountability.• Identified products with low margins and negotiated the switch from in-house production to an outside manufacturer.

Greater Salt Lake City Area

Account Coordinator, (Inside Sales)Identified, secured, and developed both new and existing business by increasing the sale of existing and new product offerings. Maximized sales and profitability through prospecting, business retention, and account development. Established effective working relationships and was a sustaining resource for customers. Provided a level of motivation, competitiveness, customer care, time management, and project management skills that translated into results. Centralized point of contact to lead sourcing and packaging projects. Effectively gathered project requirements from customers, found packaging solutions, and negotiated pricing from suppliers. Continually engaged in sourcing and negotiating activities to determine the most cost effective and reliable source of goods. Requested supplier quotes and analyzed suppliers to obtain competitive pricing to created competitive customer quotes. Managed the day-to-day operational aspects of key accounts, including PO’s, Inventory Management, Aged Ware, Quality Assurance and Accounts Payable. Utilized Salesforce, Tableau, Microsoft Office, and Oracle to track and analyze results.• Five Time Recipient of Mid-Tier Corporate Sales Award (2015-2016)• Developed effective relationships with suppliers and negotiated pricing to maximize profitability, which contributed to total branch cost savings in excess of $1 million+ annually.• Followed up and expedited orders to ensure an overall continued 99% on-time delivery.

Greater Salt Lake City Area

Tapped for newly created role to drive new products from formula to market. Managed regulatory affairs, packaging, and compliance for products placed worldwide (Canada, Mexico, Asia, Australia, and Europe). Drove project management efficiencies. Supported 11 brand accounts, including Costco USA and Safeway. Utilized Excel, BLUE (proprietary workflow tool), and SAP to track and analyze results. Managed brand budgets, monitored spend vs. estimates, checked for discrepancies, and followed up on invoices. Support registration of formulas, claims, and trademarks to enable legal sales in 9 countries. Managed international adaptation of marketing communications. Managed innovation calendar, with ongoing new product releases and formula updates. Researched and recommended global packaging best practices. Manage content of brand asset system and brand messaging. Supported promotional programs (demos, sampling). Improved overall speed-to-market on international items by streamlining artwork development and approval process and collaborating with packaging engineers, regulatory, and visual branding teams. • Increased efficiency by designing SharePoint site as central repository for key artwork, standard copy, marketing history, reports, and other critical documents.• Enabled SKU consolidation and reduced costs by spearheading universal, icon-based labeling transferrable to all international markets.• Expedited artwork approval process from 8 days to 2 days by leveraging automated project management system and tracking progress of all contributors/reviewers.• Improved margins and identified incremental growth opportunities by creating product landscape that utilizes sales cube, SAP, and finance data to visually display profit margins, 52-week GSD, and distribution.

Greater Salt Lake City Area

Managed the entire development process from objectives through design finalization for marketing and packaging artwork and visuals. Led visual articulation of package designs, new products, conversions, line extensions, and regulatory mandates. Managed project discretionary resources, budgets, and deadlines. Maintained relationships with multiple outside art firms, agencies, and pre-press houses. Primary interface for Visual Communication requests from sales, marketing, and brand management on retail brands. Prioritized and tracked large numbers of projects for multiple customers, vendors, and suppliers from inception through print production.• Received corporate performance award for contributions on team to build proprietary content management and project management software; spearheaded system implementation and training; system has improved efficiency and productivity. • Supported launch of private label suppliers for Target, Safeway, Walmart, and Sam’s Club by liaising across sales, marketing, and printing teams on artwork and packaging as well as managing legal and regulatory approvals for thousands of items.• Developed tactical creative solutions by maintaining awareness of account trends and portfolios; optimized recommendations from sales, marketing, and brand management teams.

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 3.9 Gpa

Activities and Societies: Master Track Mentorship Program

Bachelor’S Degree, Business Administration / Project Management, 3.9 Gpa / Summa Cum Laude