• Conducting training sessions, guiding new users through the software onboarding process, and explaining key features, functionalities, and best practices to ensure a comprehensive understanding• Tracking and evaluating the client's progress by monitoring the new users and assessing their level of proficiency with the software and identifying areas where additional support or training may be needed, and providing ongoing guidance to ensure successful adoption• Keeping abreast of industry trends and staying informed about the latest trends and technologies, and sharing knowledge and insights with users to help them maximize the benefits of the software and stay ahead of the curve

•Building and maintaining relationships; directly responsible for establishing and nurturing the relationships with the top 100 critical accounts of the Florida North East Market•Analyzed account performance and market trends to identify opportunities and challenges and develop data-driven strategies to align with client needs and achieve business objectives, including YoY revenue growth, reduced cancellations, increased customer satisfaction, and streamlined platform operations•Account growth and upselling by understanding client needs and identifying areas where company products or services can add value and address client challenges

•Developed strong relationships with stakeholders by collaborating with account managers to deliver in-office assistance to key high-value accounts in Northern Florida• Achieved client retention and growth by implemented a tracking system to monitor account status, preventing client cancellations while actively pursuing new business opportunities• Fostered cross-functional collaboration by engaging with internal teams to bolster company campaigns, including product marketing, customer support, and content. Facilitated webinars, participated in cross-departmental shadowing projects, and spearheaded cross-office pricing implementation initiatives, among other contributions