Melissa Maya Email & Phone Number

United States

Orchestrate the development, delivery, and continuous enhancement of comprehensive learning materials tailored for new hire programs spanning 4-6 weeks, ensuring seamless onboarding experiences for both Payroll and HCM products.Lead ongoing training initiatives for the Implementation department.Provide support to the Implementation team by offering prompt responses to inquiries and efficiently executing tasks, contributing to streamlined operations and optimal productivity.Proactively maintain an up-to-date internal knowledge base by updating knowledge articles and collaborating with cross-functional departments to innovate new processes, enhancing organizational efficiency and knowledge transfer mechanisms

Responsible for effectively training, administering, and developing training programs that meet company goals and objectives. Increases the knowledge of participants in designated topics, based on audience and program, to assist with development while training in designated programs to successfully deliver content, perform Virtual Instructor Led Training (VILT) tasks, and communicates with internal partners on participant performance. Develops and maintains VILT or ILT agendas, lesson plans, and all program materials to deliver effective training. Prepares, enhances, delivers, and evaluates innovative, engaging and experiential ILT and/or VILT training programs and ensures all learning initiatives are effectively balanced and include education, exposure, experience and environment learning methodologies. Recognizes and works to resolve concerns with learning content to ensure proper and timely resolution. Observes other facilitators and shadows internal partners on an ongoing basis to maintain knowledge, develop skills, and increase cross-functional opportunities with the goal of facilitating additional topics to different audiences. Partners with internal leaders/partners to review and ensure quality of programs and learning opportunities Responsible for applying measurements to training to include: effectiveness of training, identifying trends and reacting to them appropriately, participation/attendance meeting expectations, impact to client meeting expectations, etc. Collaborates with Project Managers, Functional Managers, and learning designers to gain consensus on learning output and training approach. Proactively participates in various learning activities/research to stay current with industry trends and Paychex business. Maintain field presence, observe employee performance and provide feedback to management on employee strengths and weaknesses, and coaching suggestions

Provided client training and technical support for new clients to ensure proper integration and data synchronization between Online Services applications (myStaffingPro, Paychex Flex Hiring, and Paychex Learning Enhanced) and Paychex Flex. Utilized WebEx to guide clients through the setup process and provided instructions for basic Online Services access and utilization. Maintained knowledge of Online Services applications, Paychex Flex, internet technology and PC/network configuration in order to effectively install and test the application in each client’s unique technical environment.

Established and maintained a professional and positive relationship with clients in the Multi-Product Service Center. Maintained knowledge in the Paychex suite of products (Paychex Flex, Time and Attendance, and HR Online) and changes in wage and tax law to provide informed guidance to clients

Provided support for users of automotive services through effective and efficient problem solving. Managed email team as Dispatch, ensuring all emails were answered empathetically within an acceptable service level. Resolved customer concerns independently via email. Monitored incoming emails for trends or patterns to escalate to client.