Melissa Doggett Email & Phone Number

Chicago, Illinois, United States

United States

I am committed to a robust cadence with partners, direct & indirect sales channels, to identify new market/client opportunities.As a strategic partner to our brokers, I work in a needs based role fulfilling the best solutions for our brokers clients and provide a turnkey sales, underwriting and execution into on-boarding. Client experience is extremely important and the "can-do" spirit of REI is felt from the sales process to the retention of the client long-term.

Tampa/St. Petersburg, Florida Area, Home Base: Texas

The National Program Director is a Tampa corporate employee, supporting operations in all 50 sates in which CoAdvantage has work site employees and clients. This position is responsible for developing strategic plans that improve client retention and revenue. The Program Director is a liaison between Client Services and internal departments who works to integrate systems and create workflows that allow Client Services Departments to work efficiently. In this role, reporting directly to the Senior Vice President, Melissa is depended on as a first level support to all directors within the regions ensuring they are armed with resources and tools to support their client base and teams. Melissa is relied upon as a SME for all of the integrations of propitiatory systems, products, and services from acquisitions and expanding that training and knowledge to support all regions within the company. Melissa still maintains a active presence with large national client accounts to ensure that needs are being monitored and met with each each client and the company and client are fulfilling their expectations and needs out of the PEO partnership. Melissa keeps a consistent report to the Senior Executive Team of retention concerns/trends/areas of immediate attention to ensure client retention and satisfaction levels stay at the highest levels of awareness and immediate action plans can be put in place to correct or resolve the identified area of concern. *Direct Excerpt 2019 Performance Appraisal by SVP

West & Central Region Ca/Tx/Co Locations (Home Base: Texas)

Post acquisition of a PEO in California, Melissa took on all of Client Services for a team for this specific region. This was a period of integration, learning and re-education/introduction of a service model on a national platform rather than a local boutique PEO. Melissa worked very closely with previous owner of company as we transitioned the client base into new systems, new service guidelines and opportunities for new medical offerings. Melissa's expertise of California labor laws was an imperative part of the of the decision for her to take on this additional responsibility. This was in addition to her leadership of client services for two other regions in the nation.

Bedford, Texas

As a professional employer organization (PEO), CoAdvantage specializes in – and excels at – handling human resources. We are HR experts who work as your outsourcing partner to administer payroll, benefits, workers’ compensation and core HR functions. As the Manager of all of Client Services in Texas, Melissa oversaw a team of 9 Human Resource Consultants based in Dallas, Austin and Houston and collectively with her team ran one the largest and most profitable networks within the CoAdvantage portfolio. Melissa ensured her staff were armed with the skills and resources to not only service accounts based on the client need , but to also ensure that they offered value in the forms of a partnership to clients rather than transaction support. Retention in this region was the highest in our company and client testimonials about Melissa and her team are a direct reflection of the service that this region provided. Melissa was always able to show the client value through strategic planning and products that perhaps that they did not know they had access to rather than always looking to price concessions as a resolution. While retention remained over the 90th percentile, Melissa focused on the revenue and up-sell of services to increase the success of the region and the PEO expanded relationship we could offer clients. *Direct Excerpt 2016 Performance Appraisal

Central Region

Managed a book of 65-70 clients ranging from 12 WSE to 800 WSE and at a revenue base of over 3.7 million. Provided strategic HR partnership with each C-Suite owner and provided end-to-end HR support including strategic compensation structure, performance management, and education opportunities for long term success on their medical benefit offerings. Carried a retention rate of 97% and was quickly promoted to manage all of client services for the state of Texas.

Dallas/Fort Worth Area

Company offering HR outsourced solutions to small to medium size companies. Served as a true partner in each clients business advising management/owners on the administration of human resources policies, procedures and product offerings available for their organizations. Serving as internal consultant by analyzing a company’s current HR programs and recommending solutions through different avenues of broker relationships, ASO and PEO partnerships when/if needed. Served as a SME in developing, revising, and implementing HR policies and procedures specific to their company needs and culture,Ensuring HR programs and services are in compliance with established policies and procedures and state/federal laws and regulations.Assisting with the development and coordination of recommended changes regarding workflow, process improvements, project management and overall compensation reviews for their specific needs. Conducted HR audits on a routing basis to ensure compliance with state and federal laws and identify and correct areas of concern/risk.Compensation Audit/Reviews: Rewrites job descriptions as necessary to stay within FLSA, ADA and grading ranges; conducts annual salary surveys for clients and develops merit pool (salary budget); analyzes compensation; monitors the performance evaluation program and revises as necessary for each organization. Presenting training sessions related to specific HR/Leadership programs with a high focus on executive management training and succession planning. Representing your company as an HR professional for daily supportive task including: FMLA, EEOC, TWC claims response, Workers Compensation, and Employment/Separation Agreements/Mediation.

Dallas/Fort Worth Area

Planned, directed, and coordinated the administrative functions of the HR department within the Credit Union. Oversaw the recruiting, interviewing, and hiring of new staff; consulted with top executives on strategic planning; and served as a link between the credit unions management and its employees. Led the credit union in all HR programs and policies as they applied to employee relations, compensation, benefits, safety, performance and staffing levels. Assisted in executing complete restructure of credit union leadership/management departments. Oversaw all aspects of employee welfare plans including broker management, plan renewal, open enrollments and 401k in accordance with all relevant regulations and rules.

Dallas/Fort Worth Area

Managed consistent and fair application of company policy and state and federal law by Regus supervisors/managers/department leaders. Built relationships with all employees in order to foster a more open and communicative environment while managing all aspects of performance management. Executed nationwide RIF, reducing workforce by 30% as the economy went into one of the worst recessions in history.

Greater Seattle Area, Portland, Lax (Corporate Office Dfw Airport)

Full oversight and management of HR Department/Training Team consisting of 14 employees. Oversaw aspects of HR within the region with a high emphasis on partnering with our senior team on goals and initiatives. Managed relationship with airport authorities and FFA compliance for our staff and oversaw all grievances and performance management for the region.