Melissa Dotson Email & Phone Number

San Mateo, California, US

• Responsible for management of all phases of client projects within branding/website development, social marketing, financial and human resources, and product development.
• Define project scope, objective, staffing, resources and deliverables
• Create and document business requirements, business processes and procedures for new and existing business processes
• Responsible for project plans, deployment timelines, implementation oversight and status reporting for all projects
• Manage vendor relationships including negotiating and controlling contracts and legal agreements

Portsmouth, New Hampshire, US

• Project Manager for the deployment of IM Factory Upgrade (Systematics) with focus on system implementation.
• Responsible for project plans, deployment timelines, status reporting during all stages of the IM Factory Upgrade project.
• Participated with business and testing stakeholders during business requirements and quality assurance testing to provide enterprise project overview, milestones and reporting.
• Managed five (5) real time mock implementations before the deployment of the IM Factory Upgrade (Systematics) including Test Environment set-up, Quality Assurance Testing activities and Vendor preparedness activities.
• Responsible for all activities pre/post mock deployment including implementation schedule, mock deployment readiness documentation, table top walkthroughs, over night/weekend implementation, status reporting, go-no/go.
• Maintained communication with project stakeholder including status reporting, change control monitoring/reporting and mock deployment overviews and reports.

Tampa, Florida, US

• Manage a team of 8 IT Project Managers responsible for delivery and implementation of projects within the Health Services, Web and Web Services department.
• Provided PMO leadership and guidance to the department to insure the consistency and continuity of the overall PMO process and procedures.
• Responsible for departmental budget and forecasting, project cost modeling and other expense tracking
• Project Manager for the HCS departments activities for a large internal integration project with responsibilities including project management, coordination, tracking of activities and integrating at the program level.
• Managed the internal and external resource planning, acquisition and forecasting for project and operational activities.

Los Angeles, CA, US

• Provided project management for the development of a business case and the subsequent vendor selection activities for a Consumerism and Predictive Analytics initiative. Responsible for creating and maintaining both the.
• Facilitated vendor management and communication of the process to evaluate and recommend a go-forward vendor for the consumerism product including RFI, RFP, Vendor Analysis, Business Case and final recommendations.
• Responsible for managing the project core team that comprised of internal, customer, third-party contractors and vendors located in both on-site and virtual locations.

Harvard, Massachusetts, US

• Project Manager for a client/vendor effort to enhance the current bill pay product offering from the vendor hosted application to the client in-house developed user interface and application. Project management.
• Managed the business and system requirements process which included the communication, documentation and management of business requirements with the client business, design and technology group along with the.
• Product Roadmap development for the phase implementation with release plans to coordinate with the multiple delivery channels to ensure consistency with feature rollouts.
• Third-party Vendor management including working with vendor to determine feasibility of solutions, product requirements, issues management, statement of work/contract and general project communications.

• Supervised daily operations including internet marketing, sales, customer support, wholesale account development, product development, website/online store management, vendor management and accounting.
• Directed in-house team responsible for customer service, shipping, production, new account development and marketing.
• Provided project management for initiatives to increase productivity, streamline processes and enhance customer service.
• Administered product lifecycle management (concept thru retirement) for new and existing product and business lines.
• Created and managed multiple marketing campaigns using various interactive internet marketing strategies including blogging, Facebook and email marketing to grow both retail and wholesale customers and significantly.

Lenexa, KS, US

• Managed a department of 20+ project managers, business analysts and project coordinators responsible for enterprise project delivery.
• Provided enterprise project management services including development, maintenance and implementation of the project management framework, and its companion processes and deliverables, for all projects from the point.
• Responsible for release management process development and integration to existing project management framework.
• Participated in internal and external audit and compliance for project management standards and procedures.
• Application Manager for Planview (project management support tool) for developing project plans, resource management, budget tracking, status reporting, portfolio management and reporting requirements for project.
• Responsible for portfolio project management for payment products, including automated clearing house (ACH), online bill pay, mobile banking, international and domestic wire, including discovery, delivery and roadmap.

Kansas City, MO, US

• Director, Project Management Office
• Provided direction, development, implementation and maintenance for the UMB Project Methodology Framework.
• Managed 15+ project managers responsible for managing enterprise wide financial services applications, implementation and infrastructure projects directly supporting the product business units.
• Implemented division wide processes including resource planning, project prioritization and reporting to compliment the Project Framework.
• Responsible for implementing and integrating change, risk and issue management processes as required by internal and external audit findings.Application Development Manager
• Responsible for managing 50+ developers directly supporting the back office systems for payments, DDA, wire and other financial applications including (HOGAN, SAP, Wire Transfer and ACH).

US

• Managed a team of 12 developers including programmers, programmer analysts and Senior Technical Leads.
• Supported business units with custom application development management support for Corporate Applications, Digital Delivery Theatre Systems and Technical Services departments.
• Managed application developers including programmers, programmer analysts and Senior Technical Leads.
• Established policy and procedures for both Application Development (Project Methodology, Status Reporting, etc) and the Business Community (Maintenance Requests, Requirement Definition, Test Scripts, etc.).
• Developed, maintained and executed Project Plans, Project Schedules and Release Schedules and reporting status to both the Business Community and to Senior Management.
• Managed Software and Support Vendor relationships including developing RFI’s, needs assessment, software evaluations and vendor evaluations

• Application Manager/Project Manager for American Century’s Integration and Conversion of Clients into the existing recordkeeping platform. Conversions/Integrations completed in 2001 included Proctor & Gamble, Conoco.
• As the Total Retirement Solutions IT Project Manager, implemented CMM Level 2 Project Management procedures including the use of Requirement Matrix, Business Specifications, Change Control and Systems Testing.
• For each Conversion, manage development teams from the following groups: Internet, Batch, GUI, Statements, Payroll and ARU/IVR. Work directly with Project Leads or Technical Leads to integrate design, development and.
• At the Program level, responsible for developing, maintaining and executing Project Plans, Project Schedules, Issues, Risks, Change Control and Status reports. Report to both the Project Review Board and Senior IT.
• Conducted Vendor Analysis for Defined Benefits Software, including developing, evaluating and scoring the RFI, Vendor Site visits and presenting recommendations to Senior Management.Division Director, IT Services and.
• Managed a team of 40+ resources including administrative staff, recruiters, marketing, in-house development on-site supplemental staff resources

Reston, Virginia, US