Melissa Driggs Email & Phone Number

Richmond, VA, US

Arlington, Virginia, United States

Fairfax, Virginia, United States

• Oversaw and documented case interviews for COVID-19 positiveindividuals, identifying key symptoms and environmental exposures.
• Liaised between positive cases and at-risk individuals to communicate toexposed contacts, providing guidance on best practices for recovery.
• Supervised as Team Lead to provide strategic leadership, support, andresources to the team, optimizing workflows and mitigating data errors.
• Streamlined and strategically distributed workloads and availableresources to ensure cohesive internal operations and administration.
• Trained, mentored, and guided new personnel to ensure consistent,reliable deliverables and increased community rapport.
• Improved individual case outcomes through strategic 1:1 training,successfully increasing personal rapport and recovery resources.

Binghamton, New York, United States

• Managed caseload of 20+ foster care children to coordinate all scheduling, communications, and bi-weekly case reviews with relevant parties, including caretakers and service providers.
• Assessed health home eligibility and facilitated direct enrollment for children with Serious Emotional Disorders, Developmental Disabilities, and Medically Fragile.
• Evaluated and liaised with all providers to lead Team Treatment Meetings, ensuring a cohesive approach and seamless transition for children into program resources.
• Led monthly quality checks and audits on cases, identifying potential health or service concerns to proactively mitigate any service or resource challenges.
• Leveraged skill with billing and accounting to draft and finalize monthly billing related to services for 20+ cases, streamlining payment and reducing outstanding balances.

Johnson City, New York, United States

• Assisted 10+ patients with daily ADLs to facilitate all patient activities with compassionatecommunication and timely fulfillment of all needs.
• Calmed patients by answering all medical-related questions alongside continuous medicalcharting of all updates, irregularities, and notes within patient records.
• Coordinated care with Registered Nurses (RNs) to mitigate overlap in prescriptiondisbursement or caring activities.
• Developed and honed skills in Epic software, maintaining accurate information whileadhering to all HIPAA regulations and center directives.

Harrisonburg, Virginia, United States

• Communicated, scheduled, and finalized appointments for 20-25 students, streamliningadministrative processes and preventing overlap in meetings.
• Assisted medical assistants with exam room preparations and set-up, ensuring all rooms hadappropriate materials and tools.