Melissa Driggs Email & Phone Number

Richmond, Va, Us

Arlington, Virginia, United States

Fairfax, Virginia, United States

• Oversaw and documented case interviews for COVID-19 positiveindividuals, identifying key symptoms and environmental exposures.• Liaised between positive cases and at-risk individuals to communicate toexposed contacts, providing guidance on best practices for recovery.• Supervised as Team Lead to provide strategic leadership, support, andresources to the team, optimizing workflows and mitigating data errors.• Streamlined and strategically distributed workloads and availableresources to ensure cohesive internal operations and administration.• Trained, mentored, and guided new personnel to ensure consistent,reliable deliverables and increased community rapport.• Improved individual case outcomes through strategic 1:1 training,successfully increasing personal rapport and recovery resources.• Developed HUB database as Technical Lead to compile relevant data andresources into one source to drive public health research and innovation.

Binghamton, New York, United States

• Managed caseload of 20+ foster care children to coordinate all scheduling, communications, and bi-weekly case reviews with relevant parties, including caretakers and service providers.• Assessed health home eligibility and facilitated direct enrollment for children with Serious Emotional Disorders, Developmental Disabilities, and Medically Fragile.• Evaluated and liaised with all providers to lead Team Treatment Meetings, ensuring a cohesive approach and seamless transition for children into program resources.• Led monthly quality checks and audits on cases, identifying potential health or service concerns to proactively mitigate any service or resource challenges.• Leveraged skill with billing and accounting to draft and finalize monthly billing related to services for 20+ cases, streamlining payment and reducing outstanding balances.

Johnson City, New York, United States

• Assisted 10+ patients with daily ADLs to facilitate all patient activities with compassionatecommunication and timely fulfillment of all needs.• Calmed patients by answering all medical-related questions alongside continuous medicalcharting of all updates, irregularities, and notes within patient records.• Coordinated care with Registered Nurses (RNs) to mitigate overlap in prescriptiondisbursement or caring activities.• Developed and honed skills in Epic software, maintaining accurate information whileadhering to all HIPAA regulations and center directives.

Harrisonburg, Virginia, United States

• Communicated, scheduled, and finalized appointments for 20-25 students, streamliningadministrative processes and preventing overlap in meetings.• Assisted medical assistants with exam room preparations and set-up, ensuring all rooms hadappropriate materials and tools.