Provide strategic leadership, vision, and people management for large-scale information technology programs and initiatives to improve company efficiency, profitability, and stakeholder satisfaction. Coordinate multiple complex programs with budgets of $1.5MM to $2+MM. ● Develop and implement timelines, resource plans, and budgets for largescale IT programs.● Manage complex programs: 1) Clinical Trial Management System, 2) Pharmacovigilance Solutions● Supervise, support, and facilitate a diverse project management team, located throughout the world, to ensure the consistent delivery of high-quality IT solutions, adherence to timelines and milestones, and achievement of project objectives. ● Meet regularly with internal and external stakeholders to establish project scope, provide status updates, and ensure overall satisfaction.

● Responsible for the life cycle of a Project from the initiation stage to project close.● Manages the day-to-day operational aspects of a project including scope, issue, risk, and resource management.● Communicates with project sponsors and key stakeholders on a regular basis.● Responsible for a multi-million dollar project budget in 2019.● Delivered a Major Release in 2019 that included a global Team of over 90 combined IT and Business members. ● Works closely with the Scrum Masters to track and monitor Sprint work via TFS.● Develops and maintains project plans and communicates milestones related to the Development workstream.● Ensures alignment of Development timelines and objectives to stakeholder expectations and oversees the completion of Development deliverables. ● Tracks key metrics such as Velocity, Backlog, Burndown, and overall Sprint progress and provides updates to Leadership; uses the metrics to provide go-forward process improvement ideas.● Partners with the BRM Team to identify the Development priorities and to ensure the backlog is groomed ahead of the Sprint.● Develops and maintains project documentation. ● Communicates project progress and status to IT leadership and senior management via status reports and status meetings. ● Promotes collaboration and coordination across 90+ project team members and multiple countries.● Work in cross-functional project teams that include Development, Project Management, Business Analysts and Quality Assurance. ● Facilitates daily Scrum Meetings, Sprint Planning Meetings, Release Planning Meetings, and Sprint Retrospectives.● Works with 3rd party companies to secure project resources and solicit proposals to assist with supporting project activities.

● Accountable for managing the delivery of projects to healthcare back office customers (accounts payable, human resources, contracts, credentialing) and clinical customers (medical records, patient finance, registration). ● Responsible for managing the integration of Enterprise Content Management with EMRs and applications such as Epic, Meditech, Lawson, and PeopleSoft. ● Utilized the professional services methodology to develop project artifacts such as project charters, project plans, risk management plans, resource schedules, and issues logs. ● Led cross-functional teams of matrix employees, including consultants and technical resources. ● Experience working with remote and overseas resources.● Managed concurrently over 20 projects with a services total of $2MM and over 10,000 service hours.

● Promoted 6 times in 9 years with Perceptive Software.● Participated in launch related activities and committees related to industry solutions. ● Managed the business case and solution initiation process. ● Provided solution reporting based on SalesForce data. ● Created an onboarding program for new employees. ● Organized training opportunities to enhance team member skills and to increase role efficiency. ● Managed a $4M+ team budget. ● Established monthly meeting between four independent work groups and management teams. ● Established department review meetings between Solution Teams and Research & Development reducing project discovery hours. ● Developed materials and presentations to represent the industry team during corporate strategic planning meetings.

● Supervised staff of Teams Leads, Project Managers, and Consultants.● Experience managing virtual and matrix teams.● Experience managing cross-functional team.● Participated in all aspects of the employee lifecycle, including interviewing, hiring, onboarding, and terminations.● Responsible for managing team performance, coaching/developing staff, and addressing disciplinary actions. ● Provided project oversight, planning, and scheduling of project resources, handled issue escalations, and developed/maintained relationships with executive stakeholders. ● Led/participated in professional services and company-wide initiatives in support of continuous team and organizational improvement. ● Created an additional $5M in new business by listening to client concerns and offering products or solutions that expanded revenue and alleviated concerns.

● Assisted with onboarding activities for new hires, including coordinating and facilitating in-house training. ● Led groundbreaking project for $1.8B client with over 100 offices and 10,000+ employees. This was a breakthrough healthcare project of over 3,000 resource hours over a 2 year time frame.● Managed over 100 projects in a 5 year time span including back office processing, healthcare, and education customer base.● Continued Project Management activities as assigned.

● Accountable for managing the delivery of projects to healthcare back office customers (accounts payable, human resources, contracts, credentialing) and clinical customers (medical records, patient finance, registration). ● Responsible for managing the integration of Enterprise Content Management with EMRs and applications such as Epic, Meditech, Lawson, and PeopleSoft. ● Utilized the professional services methodology to develop project artifacts such as project charters, project plans, risk management plans, resource schedules, and issues logs. ● Led cross-functional teams of matrix employees, including consultants and technical resources. ● Experience working with remote and overseas resources.● Managed multiple projects concurrently.

● Recommended Perceptive Software solutions to address complex business issues by listening to the customer, identifying probable solutions, documenting recommendations, and demoing the proposed end result. ● Participated in the preparation/presentation of Statement of Work documents to major accounts resulting in increased business/revenue. ● Conducted onsite needs assessments for new and prospective customers.

● Led a high profile 3 year Accounts Payable project with over 2,400 hours invested over 3 years.● Worked with customers to gather requirements and consult on a design and implementation strategy. ● Provided solution recommendations based on customer needs. ● Accountable for managing the delivery of projects to customers in a variety of industries including healthcare, education, and government. ● Utilized the professional services methodology to develop project artifacts such as project charters, project plans, risk management plans, resource schedules, and issues logs. ● Led teams of matrix employees, including consultants and technical resources. ● Managed multiple projects concurrently.

● Reviewed and prioritized end-user requests for Lotus Notes enhancements. ● Reviewed Lotus Notes help desk tickets, provided end-user assistance, and escalated issues to development as required. ● Developed departmental standard operating procedures. ● Developed customer-facing materials to showcase technical services service offerings. ● Provided project management oversight for the construction of the Perceptive Software headquarters. ● Coordinated and scheduled the move of over 250 people and all furniture, supplies, and network/computer equipment into a new 100,000 square foot corporate headquarters.