Melissa Dukes Email & Phone Number

Fairfax, Virginia

• Human Resources (HR), Recruiting & Payroll
• Went from a team of five in the department, to a team of one; managing all aspects of HR and Payroll, as well as assisting with Accounts Payable, website management and any other hats to keep business moving
• Created and trained management on a formal pandemic downsizing plan and procedure to conscientiously layoff and furlough over half the company during the height of the COVID-19 Pandemic
• Streamlined processes and procedures with templates via DocuSign
• Implemented recorded video interviewing to screen candidates, via SparkHire, to cut down on manual time conducting phone screens, allowing consistency for multiple reviewers, without misinterpretation

13454 Sunrise Valley Drive, Suite 120, Herndon VA 20171

• Human Resources, Immigration & Office Management
• Managed a Team of twelve, including the Human Resources Department, On-boarding Team, Human Asset Management Team and Immigration Department
• Successfully transitioned a company of 600+ employees through a new health care benefits open enrollment
• Reviewed new hire background investigation results to determine suitability against specific job duties, while maintaining compliance with state, federal and internal regulations
• Resolved Employee concerns advocating for them directly or assisting them with the appropriate internal Team
• Worked with the Immigration Attorney to complete Labor Condition Applications (LCA) and then all the supporting efforts to completed the H1B visa petitions

Dulles, VA

• Executive Assistant, Office Management, Procurement, Compliance & Human Resources
• Enhanced and structured the company’s HR program by planning, implementing, and evaluating employee relations, policies and practices, including updating and multiple redrafts of the employee handbook
• Conducted a detailed compensation analysis for the entire company, including the review of individual job descriptions against actual job functions, which were then compared against market standards and rates
• Project Manager for the moving and remodel of manufacturing and executive office facilities, including design and purchase of furniture and procurement of contractors for renovations
• Reviewed and negotiated company contracts and purchase orders; including equipment purchases, leases and new service providers; specifically negotiated iCore contract to include additional e-fax lines, services and.
• Initiated and organized corporate events for 100+, both on and off site; conducting all of the budgeting, planning, scheduling and overall logistics

Chantilly, VA

• Office Management, Human Resources & Contracts
• Provided reliable executive level support allowing the CEO and President the confidence to focus on profit center tasks and work from New Delhi site
• Developed templates to accurately process and document procedures
• Introduced DocuSign to cut down on the time devoted to negotiations with clients, vendors, consultants and employees while also getting the systems and data in place to implement SharePoint
• Organized impromptu breakfasts and lunches for up to 50 participants
• Reviewed office expenses, discovering multiple cost saving opportunities, which is now an annual procedure to ensure regular negotiations of set costs

Ashburn, VA

• Communications, Marketing & Membership
• Focused the company business model to reflect current economic conditions and meet realistic market demands, directly impacting Membership sales of less than $10,000 per month, to a significant $40,000 per month
• Successfully utilized group buying tools to bring in over $50,000 in a single campaign, simultaneously exposing us to unreached market segments
• Restored a positive public image and optimism in the SEG brand by consistently monitoring and responding to contract, Member and public inquiries and comments via e-mail and social networking sites
• Responded to the Business Manager’s complex or delicate communications, e-mails or escalated customer concerns; including the announcement to Members and the public regarding the accidental discharge involving a Member.
• Reestablished a regular training schedule and system to notify Members of our diverse programs, directly impacting revenue

Vienna, VA

• Recruiting
• Maintained and expanded a client database by building and managing relationships through constant interactions; providing staffing solutions to clients and prospect companies; establishing ten long term accounts
• Identified client’s employment needs and priorities, then offered solutions
• Recruited, interviewed, coached and developed Talent for admin positions
• Completed, processed and reviewed all new hire documents; including background checks, state and federal tax forms, I-9’s and drug screens
• Calculated and processed weekly employee payroll