Melissa Duson Email & Phone Number

I am a results-driven communications expert specializing in empathy-led change management and digital innovation. At World Wide Technology, I develop and execute internal communication strategies, lead change management initiatives, and implement projects such as business glossaries and accessibility best practices. My focus is on creating impactful communication strategies that foster stakeholder engagement and drive sustainable, people-centered change.My expertise includes designing interactive digital courses, managing content lifecycles, and integrating AI tools to boost team productivity and collaboration. I am skilled in persuasive communication, technical editing, and process improvement, with proficiency in tools like Articulate Rise 360, guidde. and Microsoft SharePoint. I am committed to continuous learning and staying updated with the latest tools and methodologies.Active in professional communities such as the Association of Change Management Professionals and Tech Ladies, I engage with peers to share knowledge and promote growth. My goal is to leverage my skills to drive impactful organizational transformations.

Listed skills include Proofreading, Technical Editing, Communication, Microsoft Office, and 29 others.