Melissa Eakle, Mba Email & Phone Number

Yorba Linda, CA, US

• Partner with account executives to understand customer’s needs and pain points to lead an effective, value driven, customized product demonstration
• Strategize with account team to retain existing customers and promote the purchase of additional products
• Respond to Request for Proposals in addition to scoping and assisting with Proof of Concepts with prospects
• Maintain knowledge across all of Qualtrics products which include Employee Experience, Digital Experience, Customer Experience, and Brand Experience
• Create demo assets to share within the organization

• Partner with account executives to drive complex, multi-stakeholder deal cycles
• Drive the discovery process, helping to uncover customers’ pain points and align to their business objectives
• Build and present customized demonstrations of Salesforce products
• Convey deep understanding of the customer’s technology as it pertains to Salesforce’s solutions

• Lead discovery sessions to understand client’s needs and strategize on optimal system build to ensure client’s requirements are met
• Build system based on discovery sessions, test system to ensure it is working as expected, hold training sessions with client, and create a user guide specific to each client, documenting their system configuration
• Direct overseas resources to help complete client configuration on time
• Manage over one dozen large enterprise level client implementations at once with multiple requirements
• Consult with “live” clients to maintain system optimization and strategize required changes
• Provide training support to new and existing employees and mentor new hires

Irvine, California

• Analyze client's business needs to determine optimal configuration of TriNet's solutions
• Act as liaison/facilitator across technical and operational departments to resolve implementation issues as necessary to meet client's needs and go-live timeline requirements
• Provide timely and accurate reporting on implementation status both internally and with appropriate client contacts
• Serves as client advocate within TriNet to identify and resolve or escalate product/service issues all while maintaining the timeline
• Project Manager for multiple client implementations, simultaneously, while delivering excellent client service
• Partner with Sales as a Subject Matter Expert to discuss system capabilities with leads

Irvine, CA

• Manage the relationship for 65-85 clients, each with assets exceeding $1 million, while acting as a main point of contact and liaison
• Review and discuss with clients technical and difficult to understand issues to ensure understanding and adherence to IRS and DOL requirements
• Consult with clients regarding plan design, operation, product and service capabilities, new features, and tools to maintain a high client retention rate
• Support clients by researching issues, analyzing plan changes, and aligning with internal teams to meet client needs and problem solve
• Manage multiple projects and timelines including issue tracking and escalation management

Irvine, CA

• Manage and coordinate 55-85 successful simultaneous project implementations at any given time
• Analyze retirement plan specifications and address open questions with client to move forward with configuration
• Establish timelines, agendas, and conduct multiple conference calls throughout the implementation to address key dates to ensure project timelines are met and train client on website and navigation
• Maintain frequent contact with involved parties to maintain a positive relationship and ensure client satisfaction

Whittier, CA

• Detect internal and external theft, case build and interview subjects
• Assist with recruiting and hiring team members
• Build and maintain a relationship with local political, educational, and law enforcement individuals and agencies
• Promote a safe store culture by training store leadership on best practices
• Manage the store on the weekly basis by responding to team member and guest concerns, assessing and assigning workload, opening and closing the building and ensuring that the property and personnel are safe
• Coach, mentor and provide leadership to immediate team of eight

Bachelor'S Degree, Marketing

Activities and Societies: American Marketing Association (AMA) member

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor’S Degree, Accounting