• Built and led a high-performing team of learning professionals, ensuring capacity and throughput to meet training commitments.• Designed and developed a comprehensive, scalable training strategy, implementing best-in-class standards to measure and report training outcomes through KPI’s.• Oversaw onboarding programming, including 90-day check-ins, and facilitated feedback to ensure smooth transition for new hires.• Developed and delivered engaging training for adult learners using virtual, video, and e-learning modalities.• Identified and recommended opportunities for process improvement and risk control development.• Managed the intake, prioritization and maintenance of design projects, utilizing project management tools and techniques.• Monitored staff organization and suggested improvements to daily functionality.• Administered and maintained learning management system and training databases to track training participation, progress, and completion. • Built dashboards to analyze training effectiveness, identifying strengths and areas for improvement. • Applied coaching techniques and tools to support managers and team members in improving performance.• Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.• Collaborated with key stakeholders prioritizing strategic initiatives to monitor, analyze, evaluate, and modify learning programs throughout the employee lifecycle.

• Collaborated closely with key stakeholders, including business leaders, subject matter experts, and external partners, to align learning objectives with strategic business goals.• Motivated, led and developed the team to embrace a strong learning culture, owning the knowledge management strategy and supporting other learning projects across all Operational groups.• Evaluated current programs for effectiveness and relevancy, developed roadmaps for iteration, depreciation, and creation of future programs.• Leveraged analytics data with senior leadership to identify and develop high-potential talent for key performance roles.• Monitored and evaluated the effectiveness of learning programs through qualitative and quantitative assessments, gathering feedback and insights for continuous improvement.

• Utilized learning management systems to track and report on employee progress and program effectiveness.• Created Instructional guides, presentation templates, and other learning materials, enhancing the overall learning experience.• Collaborated with internal stakeholders to schedule training at optimal times for the business.• Conducted evaluations and observed employee performance to identify areas of needed improvement.• Led cross-functional training for external and internal clients and created all training materials and exams.• Designed and delivered engaging training sessions, workshops, and seminars on performance leveraging best practices and current trends.

• Mentored new hires, resulting in stronger staff development and increased productivity.• Facilitated training sessions and workshops focused on enhancing customer service and operational excellence.• Conducted remote and in-person learning and development courses, utilizing various instructional design techniques to engage participants effectively. • Designed, developed, and curated learning content and materials tailored to various learner profiles and proficiency levels.