Melissa Eggleston Email & Phone Number

Durham, Nc, Us

Washingtion, Dc, Us

We work to transform the U.S. healthcare system by modernizing systems, improving the design of healthcare experiences and delivering value to the government, healthcare providers, and patients.

I help purpose-driven organizations attract audiences and improve their digital presence with better UX design. I typically serve non-profits, B-corps, foundations, and others having a positive social or environmental impact. My specialty is trauma-informed design and technology. Trauma-informed services are offered with my collaborator here: https://www.traumainformedtech.com/Past projects include:- 3 day workshop at Rosenfeld's Advancing Research Conference- 3 hour workshop on trauma-informed design for a large midwestern university- design and research for a health platform for a non-profit in the San Francisco Bay Area- wireframing and information architecture for a US government agency- content strategy and editing for an international public health non-profit in NYC- UX website review and recommendations for a security industry startup

Chapel Hill, Nc, Us

I teach graduate-level classes on user experience and visual communication at the UNC-Chapel Hill Hussman School of Journalism and Media. I also help with course development and include design ethics, inclusive design, and trauma-informed design in my teaching.

Washington, Dc, Us

I served as a researcher and designer in this tech startup housed within the Executive Office of the President and the Office of Management and Budget. I collaborated with the Treasury Department, the Department of Labor, the Centers for Medicare & Medicaid, the States of New Jersey and Arkansas, and SAMHSA's 988 office. I've most recently built websites for those seeking help with mental health or substance use issues and on improving the interactive voice response system for 988, our suicide and crisis hotline in the U.S.

I worked with businesses and non-profits throughout the world to improve their digital experiences. Projects included:- Usability testing of mobile experiences for a major insurance company in the US- Content strategy and website editing for a utility-scale solar energy company in NC- Content strategy for a public health non-profit in NYC- Communication planning/content strategy for a sports-related NGO in Switzerland- Design, prototyping, and usability testing for a US government agency- Usability testing of a B2B website for a wholesale distributor in the Southern US

Durham, Nc, Us

I led the user experience practice at Teamworks, a sports tech startup that empowers elite athletes. By improving the customer experience, we grew to serve more than 3,000 elite teams around the world and increased our ARR significantly. I worked cross-functionally to better the customer experience in all interactions with our company, both with the online platform and related services.

Durham, Nc, Us

I started the UX practice at Teamworks to improve the experiences offered through our website, app, and services. - Established a regular weekly research cadence of usability testing- Facilitated workshops across departments to identify opportunities for improvement- Conducted interviews and field research with people in our various user groups- Designed and tested mockups/prototypes for our new mobile app launched July 2018- Educated and trained colleagues on human-centered design and research methods

Morrisville, Nc, Us

I helped the cross-discipline Global eCommerce User Experience Team improve the company's websites to increase revenue and customer satisfaction.- Developed plans and conducted research to understand target audiences- Discovered areas of friction to be fixed in order to boost revenue- Analyzed qualitative and quantitative data for actionable insights- Tested proposed designs for Lenovo's highest traffic pages- Made design recommendations for improved user experience- Developed key relationships with designers, developers, product/program managers, etc.- Helped executives and other departments discover the value of early-stage UX research

I was hired by corporate, non-profit, and university clients throughout the US to lead UX and content strategy projects. Sample projects:- Design workshop, wireframes, and content strategy for a non-profit focused on education- User research and personas workshop for a non-profit focused on economic development- User research, information architecture, and UI design for medical school software- Content audit, wireframes, and strategy for a best-selling author's website- Customer interviews, analytics, and wireframes for a web/app development shop- Usability review for an online education website in the fashion industry- Content strategy workshop for a philanthropic start-up

I led the user research efforts of an interdisciplinary collaborative of UX experts and visual designers. We worked with start-ups, higher education, and civic engagement organizations of all sizes.Sample projects:- User experience research for an environmental research group- User experience research, workshop, and content testing for a research institute- User experience research and content strategy for a state-funded educational institution- In-person moderated usability testing for an iPhone app related to voting

Durham, North Carolina, Us

I planned our communication strategy, created multimedia content, and managed the website/social media for the Department of Economics at Duke University. - Developed and executed communication strategy for the Department- Managed the Department website- Developed surveys, conducted interviews, and facilitated focus groups- Created photo/video/graphic/written materials- Trained other staff on topic including UX, content creation, and SEO- Wrote articles on complex economic topics in an understandable way- Interviewed faculty members, alumni, and students to develop stories- Managed the Department's social media presence on Facebook and LinkedIn- Acted as liaison to Duke News, other Duke entities, and outside media outlets

New York, Ny, Us

Interned as a reporter in the summer between the first and second year of graduate school.- Wrote up to four stories a day for the small-cap stocks team- Interviewed C-level executives and industry analysts- Researched potential stories both from the office and by traveling within the greater NYC area

Doctor Of Design

Psychological First Aid Course

Certificate In Trauma-Informed Organizations

Library And Information Science

Ma, Visual Communication

Design Kit: The Course For Human-Centered Design

Economics

Financial Planning

Bachelor Of Arts, Philosophy, Spanish Minor