Melissa Eggleston Email and Phone Number
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I am a user experience designer and mixed-methods researcher focused on healthcare and public health. My specialty is developing trauma-informed digital experiences. I also teach UX courses for various organizations, including graduate students at the University of North Carolina at Chapel Hill. My typical activities include:- conducting user experience research (both qualitative and quantitative)- developing UX and/or content strategy- designing data-informed apps and websites- teaching others how to structure and conduct research- helping others conduct research with a trauma-informed approachPlease get in touch if you'd like to collaborate on a project!
The College Board
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Principal Service DesignerThe College BoardDurham, Nc, Us
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User Experience Researcher And DesignerDigital Service At Centers For Medicare & Medicaid Services (Cms) Sep 2023 - PresentWashingtion, Dc, UsWe work to transform the U.S. healthcare system by modernizing systems, improving the design of healthcare experiences and delivering value to the government, healthcare providers, and patients. -
Founder, Ux Researcher, Designer & InstructorBirdcall Ux Jul 2020 - PresentI help purpose-driven organizations attract audiences and improve their digital presence with better UX design. I typically serve non-profits, B-corps, foundations, and others having a positive social or environmental impact. My specialty is trauma-informed design and technology. Trauma-informed services are offered with my collaborator here: https://www.traumainformedtech.com/Past projects include:- 3 day workshop at Rosenfeld's Advancing Research Conference- 3 hour workshop on trauma-informed design for a large midwestern university- design and research for a health platform for a non-profit in the San Francisco Bay Area- wireframing and information architecture for a US government agency- content strategy and editing for an international public health non-profit in NYC- UX website review and recommendations for a security industry startup -
InstructorUnc Hussman School Of Journalism And Media Aug 2019 - PresentChapel Hill, Nc, UsI teach graduate-level classes on user experience and visual communication at the UNC-Chapel Hill Hussman School of Journalism and Media. I also help with course development and include design ethics, inclusive design, and trauma-informed design in my teaching. -
Researcher & DesignerUnited States Digital Service Jun 2021 - Sep 2023Washington, Dc, UsI served as a researcher and designer in this tech startup housed within the Executive Office of the President and the Office of Management and Budget. I collaborated with the Treasury Department, the Department of Labor, the Centers for Medicare & Medicaid, the States of New Jersey and Arkansas, and SAMHSA's 988 office. I've most recently built websites for those seeking help with mental health or substance use issues and on improving the interactive voice response system for 988, our suicide and crisis hotline in the U.S. -
Ux Researcher & Content StrategistConsultant (Freelance) Oct 2019 - Jul 2020I worked with businesses and non-profits throughout the world to improve their digital experiences. Projects included:- Usability testing of mobile experiences for a major insurance company in the US- Content strategy and website editing for a utility-scale solar energy company in NC- Content strategy for a public health non-profit in NYC- Communication planning/content strategy for a sports-related NGO in Switzerland- Design, prototyping, and usability testing for a US government agency- Usability testing of a B2B website for a wholesale distributor in the Southern US
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Director Of User ExperienceTeamworks Jul 2018 - Dec 2019Durham, Nc, UsI led the user experience practice at Teamworks, a sports tech startup that empowers elite athletes. By improving the customer experience, we grew to serve more than 3,000 elite teams around the world and increased our ARR significantly. I worked cross-functionally to better the customer experience in all interactions with our company, both with the online platform and related services. -
Senior Ux DesignerTeamworks Dec 2017 - Jul 2018Durham, Nc, UsI started the UX practice at Teamworks to improve the experiences offered through our website, app, and services. - Established a regular weekly research cadence of usability testing- Facilitated workshops across departments to identify opportunities for improvement- Conducted interviews and field research with people in our various user groups- Designed and tested mockups/prototypes for our new mobile app launched July 2018- Educated and trained colleagues on human-centered design and research methods
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User Experience ResearcherLenovo Apr 2017 - Dec 2017Morrisville, Nc, UsI helped the cross-discipline Global eCommerce User Experience Team improve the company's websites to increase revenue and customer satisfaction.- Developed plans and conducted research to understand target audiences- Discovered areas of friction to be fixed in order to boost revenue- Analyzed qualitative and quantitative data for actionable insights- Tested proposed designs for Lenovo's highest traffic pages- Made design recommendations for improved user experience- Developed key relationships with designers, developers, product/program managers, etc.- Helped executives and other departments discover the value of early-stage UX research -
Ux Consultant & Content StrategistConsultant / Freelance Sep 2012 - Dec 2017I was hired by corporate, non-profit, and university clients throughout the US to lead UX and content strategy projects. Sample projects:- Design workshop, wireframes, and content strategy for a non-profit focused on education- User research and personas workshop for a non-profit focused on economic development- User research, information architecture, and UI design for medical school software- Content audit, wireframes, and strategy for a best-selling author's website- Customer interviews, analytics, and wireframes for a web/app development shop- Usability review for an online education website in the fashion industry- Content strategy workshop for a philanthropic start-up
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Ux Researcher & Content StrategistUx-Shop Apr 2015 - Aug 2016I led the user research efforts of an interdisciplinary collaborative of UX experts and visual designers. We worked with start-ups, higher education, and civic engagement organizations of all sizes.Sample projects:- User experience research for an environmental research group- User experience research, workshop, and content testing for a research institute- User experience research and content strategy for a state-funded educational institution- In-person moderated usability testing for an iPhone app related to voting
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Communications SpecialistDuke University Oct 2009 - May 2013Durham, North Carolina, UsI planned our communication strategy, created multimedia content, and managed the website/social media for the Department of Economics at Duke University. - Developed and executed communication strategy for the Department- Managed the Department website- Developed surveys, conducted interviews, and facilitated focus groups- Created photo/video/graphic/written materials- Trained other staff on topic including UX, content creation, and SEO- Wrote articles on complex economic topics in an understandable way- Interviewed faculty members, alumni, and students to develop stories- Managed the Department's social media presence on Facebook and LinkedIn- Acted as liaison to Duke News, other Duke entities, and outside media outlets -
ReporterBloomberg News Jun 2008 - Aug 2008New York, Ny, UsInterned as a reporter in the summer between the first and second year of graduate school.- Wrote up to four stories a day for the small-cap stocks team- Interviewed C-level executives and industry analysts- Researched potential stories both from the office and by traveling within the greater NYC area
Melissa Eggleston Skills
Melissa Eggleston Education Details
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North Carolina State UniversityDoctor Of Design -
The National Child Traumatic Stress NetworkPsychological First Aid Course
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University At Buffalo School Of Social WorkCertificate In Trauma-Informed Organizations
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University Of North Carolina At Chapel HillLibrary And Information Science
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Unc Hussman School Of Journalism And MediaVisual Communication
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Ideo.Org / AcumenDesign Kit: The Course For Human-Centered Design
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San Francisco State UniversityEconomics
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College For Financial PlanningFinancial Planning
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Davidson CollegeSpanish Minor
Frequently Asked Questions about Melissa Eggleston
What company does Melissa Eggleston work for?
Melissa Eggleston works for The College Board
What is Melissa Eggleston's role at the current company?
Melissa Eggleston's current role is Principal Service Designer.
What is Melissa Eggleston's email address?
Melissa Eggleston's email address is me****@****sds.gov
What is Melissa Eggleston's direct phone number?
Melissa Eggleston's direct phone number is +170428*****
What schools did Melissa Eggleston attend?
Melissa Eggleston attended North Carolina State University, The National Child Traumatic Stress Network, University At Buffalo School Of Social Work, University Of North Carolina At Chapel Hill, Unc Hussman School Of Journalism And Media, Ideo.org / Acumen, San Francisco State University, College For Financial Planning, Davidson College.
What are some of Melissa Eggleston's interests?
Melissa Eggleston has interest in Education.
What skills is Melissa Eggleston known for?
Melissa Eggleston has skills like User Experience, Content Strategy, User Research, Editing, Strategic Communications, Research, User Experience Design, Public Relations, Copywriting, Copy Editing, Web Design, Public Speaking.
Who are Melissa Eggleston's colleagues?
Melissa Eggleston's colleagues are Adriana Wackerlin, Tewodros Getu, Prashanth K.s, Jessica D., Susan Bird, Abhilash Rainchu, Ashley Lewis-Brown.
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