Melissa Eich Email & Phone Number

Sioux Falls, Sd, Us

Sioux Falls, Sd

As a real estate agent, I am highly committed to taking the time to listen and to finding the right fit for my client's current needs and wishes. I’m dedicated to providing the service they expect and deserve. As a member of the top producing Muth Team at Ameri/Star, I can also offer a collective 40+ years of experience that my direct team has in the real estate industry.My ultimate goal is not just to help my clients today, but to earn their business for life. From their first home until the day they settle into their last home, I will help them through each journey.

Sioux Falls, South Dakota Area

• Plan, execute and finalize internal IT projects according to deadlines and established budget.• Act as liaison between business units and IT to establish technology and resource requirements on external projects.• Assist in development of policies, procedures & standards both internal and external to IT in regards to technology and information security. Authored new Information Systems Acceptable Use and Mobile Device/Remote Access policies.• Proactively manage project teams and vendors to ensure prompt issue resolution and continuous communication surrounding project deliverables.

Sioux Falls, Sd

Management of Cash Applications group and reconciliations for monthly revenues of approximately $36 million monthly for the largest Class II railway, ICE and DME Railroad.• Management of Waybilling group (railcar movement and transportation inputs) for forward and local traffic to ensureaccuracy of car movement for an average of 14,000 carloads per month.• Interviewing, training, conducting performance reviews, goal setting and support of direct reporting employees.• Restructured and consolidated bank accounts to ensure efficient reporting and real time access to cash.• Problem resolution by coordination with various groups, internally and externally, including service providers, marketing, rating, treasury, foreign roads and customer service.• Management of collection of past due freight and ancillary accounts, point of contact for collection escalation issues of all collections efforts for ICE Railroad & DME Railroad.• Reduced aging of freight receivables and maintained a record average of 97.08% in the 0- 59 day aging category.• Management of Miscellaneous Billing group to ensure all accessorial charges are captured and tariffs are beingconsistently enforced and communicated to customers effectively.• Visited major customers onsite to promote their importance and the value that company places on their business.• Active in all implementation and planning, and development phases of start up, consolidations, and other major changes to achieve high level of customer satisfaction and maintain external transparency to internal issues.• Coordination of EDI (Electronic Data Interchange) setup, testing and support contact for customers and their programmers.

Denver, Co

• Ensure that all required resources have been identified and obtained in order to meet all dates, deliverables and budget targets.• Responsible for the training, career development, interviewing, scheduling, salary planning, and supervision of 30+ Network Technicians (direct reports) and management of the contractors working on their sites.• Coordination, problem resolution, and supervision of all Nortel installation activity in every DMS 100 Qwest office in the Colorado and Wyoming footprint.• Act as the primary source of interaction for the customer including Qwest supervisors, design engineers, planners, central office personnel, etc.• Provide technical support, mentoring, and effective management skills to maintain a high level of customer and employee satisfaction.

Denver, Co

(Chosen for 6-month position as one of 3 Network Technicians to implement a Job Planning Center within the Nortel Networks corporate office.)• Work as a team to develop processes, documents and structure to be followed by future Job Planners. • Identify cost reduction through process improvements, increased efficiency and effective planning.• Audit all specifications to ensure proper material provisions for engineered jobs. • Provide assistance and resolution of any installation, costing and engineering issues from field. • Study all job documentation, engineering drawings and customer information to ensure costing accuracy and correct budgeted hours.

Nd, Sd, Mn, Ia, Ne

• Install, test, troubleshoot and maintain the DMS 100 switch and additional components.• Cable and wire various equipment from the DMS-100. (DSX, DACS, MDF, COSMIC.)• Critical testing (ENET processor, SLM, and BRISC upgrades, MS work, etc.) • Network and Peripheral additions including Redistributions for Junctor Networks.• Read and revise engineering specifications, blueprints and drawings.• Meet deadlines and handle emergency situations while maintaining quality and customer satisfaction.• Contractor management, supervisory and administrational duties as a Site Team Leader.

Bachelor Of Arts (Ba), Management, 3.9

Associate Of Arts And Sciences (Aas), Business Administration, 4.0