* Design and develop fully automated GCP Infrastructure Platform for internal app teams with Appgate and shared VPC using Terraform and Github Actions, and howto documentation guides.* Design project factory to deploy each GCP project in its own Terraform state requiring only a preferences file.* Project factory includes features like VPC access to designated subnets, project local network, AD group based access, service account with Workload Identity perms to deploy apps from Github Actions.* Design network factory for VPC hosts that projects connect to, including subnets, psa, psc, and firewall rules.* Work with team to create and build our new AWS EKS Kubernetes offering to internal teams, deployed with ArgoCD from github repo.* Work with Rancher, ArgoCD, Harbor, Calico, Kyverno, Terraform, Cloud9.* Configured Actions Runner Controller ArgoCD application to run Github Actions on internal Enterprise Github and also standard external Github.* Create standards and automation for onboarding teams and applications.* Support for legacy Openshift 3.11 onprem environment. Successfully planned and executed a 5-year master self-signed cert changeover with zero downtime for hundreds of apps.* Modified the provided Openshift SSL Expiry report which runs in 3 hours to run in 3 minutes and provide many additional missing objects.* Support for JFrog Artifactory onprem.

* Envisioned and created a Python API tool and Flask/Gunicorn/Nginx Web UI, named SSL Catalog, to wrangle contact info and important details for a few hundred SSLs across dozens of disparate teams in an otherwise poorly documented and constantly shifting environment.* Provisioning automation project work in Ansible, Python, Terraform, and VMWare.* Lead mini projects including vulnerability remediation, decommission, and inventory audit.* Strive to bring standardization, documentation, consistency and best practices to the team.* Spend a lot of time training and mentoring Rackers and contractors.

* Support for internal teams via Slack, DM and tickets, with an oncall rotation.* Ansible automated patching project troubleshooting and development, including Ansible Tower.* Took over tracking of SSL certs and created processes to improve efficiency.* Set the pace for documentation and best practices.* Spend a lot of time training and mentoring contractors.

Linux SysAd III Sep 2015 - Jun 2018Linux SysAd II Sep 2012 - Aug 2015Linux SysAd I Sep 2010 - Aug 2012SUPPORT* Linux tech support via phone and tickets on dedicated gear, as well as private and public cloud for SMB, Enterprise customers and FAWS customers.* Support hybrid accounts with cloud and dedicated connected via RackConnect.* MySQL performance optimization and troubleshooting.* Ask the right questions to find the root of the issue and a solution that fits long / short term goals.* Handle support escalations; able to win over customers and guide them to solid best practice solutions that meet business needs.* Always looking for ways to improve our processes and customer outcomes.* Support All Star Award Fall 2012DEVELOPMENT* Bash scripting as needed to perform daily tasks more efficiently.* Maintain and develop sopel/willie internal IRC bot in python.* Perform various tasks via cloud APIs, and help customers utilize the APIs.MENTOR* Train new techs and mentor current techs across teams.* Participate in leveling process and help interview applicants.* Review peer tickets monthly to provide feedback and guidance.COLLABORATION* Member of Standardization, Ticket Templates and Workload Reduction committees.* Prolific contributor to internal technical documentation and tech discussions.* Help develop onboarding docs, spheres of support, maintenance process, etc.* Initiate and champion various security, automation, business and technical process improvements, including reducing wasted spend.* Frequently asked to provide feedback to internal teams via UAT, alpha testing, shadowing, email, and meetings.

* Served as interim team lead while boss went on planned sabbatical.* Engaged in manager meetings and reported team status updates to senior manager.* Planned and led weekly team meetings; improved team wiki and docs.* Sent daily morning team email with staffing and timely information.* Coordinated team coverage, including scheduled time off, sick days, study time, training, and shadowing.* Spearheaded getting a Sophos SME training class brought to Austin location.* Reached out to customers who rated tickets poorly and ensured successful resolution.* Planned and executed a team outing with family members.* Helped team members stay on track with various goals.* Weekly 1x1s; focus on job satisfaction, work/life balance, and individual concerns.* Worked with senior techs to create call handling and troubleshooting guides.LEADERSHIP (ongoing contributions beyond the interim lead role)* Network across teams and segment to build relationships and foster collaboration.* Engage peers for feedback and champion / prioritize their requests with management.* Serve as team POC when team lead is out of the office.Emerging Leaders Program Spring 2016: successfully completed 6 month program designed to build leadership, collaboration and networking skills and enhance understanding of the business.

* Web design and web hosting company focused on small business clients.* Designed small business Drupal sites with custom CSS themes and kept them up to date.* VPS server with Virtuozzo, CentOS, WHM, CPanel, Apache, Exim, MySQL, BIND, PureFTP.* Responded to and troubleshot server issues, including checking for resource hogs, file permissions,configuration tweaks, restarting services, email issues, and DNS config.* Communicated with clients when problem in data center (upstream) and solution timeline.* Managed client accounts with ClientExec and supplemental MySQL queries and views as needed.

* Designed and Developed LAMP request submission web site for content team.* Admin MySQL, backup daily with tar/gzip and archived weekly to another computer.* Pulled statistics and other queries from request database when needed.* Engineered test machines using cd media, as well as Dell's factory install process.* Installed Aveo test clients and troubleshot any client/server issues.* Created technical help html content designed for novice users.* Developed targeting rules to trigger the help at exactly the right time.* Responsible for troubleshooting and resolving production technical issues.* Collaborated with vendor, Aveo, for timely issue resolution.* Assisted with server software setup, configuration, and troubleshooting.* Developed automated statistics data handling system.

* On-call resolution of internal client mainframe and PC issues.* Developed reporting applications for EMS business systems software.* Developed MS Access 2.0 data export process; later converted to Access 95.* Generated Access queries to generate fixed length encrypted data files.* Handled Access memory issues by vertical and horizontal table partitioning.* Conceived, Designed, and Developed AWK code generators.* Wrote utility scripts in DCL and AWK to facilitate my work on VMS mainframe.* Converted existing data model to third normal form.* Found and corrected data inconsistencies and cohesion issues.* Worked with team on custom Data Entry Form code generator.

* Co-developed Visual Basic Add-In for report conversion to Active Reports.* Designed a DLL for report control using Microsoft SQL Server with RDO.

* Designed and Developed internal applications with Visual Basic and Access.* Met with internal clients to determine requirements and report structures.* Used Microsoft SQL Server to create stored procedures for reports and lists.* Upgraded Visual Basic / SQL Server database applications using RDO.* Created error handling, logging and toolbars to capture PDQComm events.* Co-developed application to analyze statistics and generate Access reports.* Designed Excel reports using VBA and automated data export from Access.* Migrated large Access database to Microsoft SQL Server.