Melissa E. Email and Phone Number
A high-performance, accomplished Executive Delivery Director with two decades of success setting strategic direction and programs for global organizations to transform operations, performance, and profits. Nimble, creative, curious, and skilled at discovering opportunities to drive program and performance improvements to accelerate growth. Strengths developing vision, strategic roadmaps, and structures within a global IT function, setting clear directions for domestic and global teams to align on best practices to deliver on aggressive goals. A resourceful change leader with a reputation for influencing stakeholders and employees to adapt and embrace new mindsets and processes. Multilingual global delivery director, able to effectively execute, scale, and deploy in ambiguous environments. I have global experience working in North America, South America, Europe, Southeast Asia and China. I enjoy exploring and learning about other cultures and adapt easily in unfamiliar environments. I enjoy learning new languages and am intermediate in Spanish, and a beginner in French & Polish and know a few words in Mandarin.A few highlights include:☛ Led eight workstream teams through an ERP implementation across 13 countries with ZERO deviations from the company standards while bringing the project to completion on time, within budget and within the original scope of work☛ Identified $12M of enterprise savings opportunities to be realized over 3 years, exceeding goal by $4M☛ Established a new department from thMe ground up while delivering service offerings. To build the department I established service offerings, designed and developed content, sold services, hired delivery team members and realized $1M of revenue in the first year.I enjoy giving back to the community by volunteering time with Grand Rapids Children's Museum and West Michigan Archery Center. I have also served as President, among other roles, on the Board of Directors of the Oracle Applications Users Group. I seek a VP or Chief Delivery role where I am responsible for transforming people, processes and technology while working through complex challenges on a daily basis. Please contact me directly with any opportunities.
Mca Connect
View- Website:
- mcaconnect.com
- Employees:
- 384
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Principal Change Management ConsultantMca ConnectGrand Rapids, Mi, Us
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Senior Consultant | PresidentMme Consulting Feb 2023 - PresentProviding professional guidance, strategy, and implementation of new systems for large organizations, including creating a framework for seamless organizational change to ensure business continuity. Outlining project scope, resource allocation, and coaching deployment workstreams through challenging program implementations. Identifying change impact assessments and risk factors, coaching corporate leadership on communications, programs for end-user training, and business readiness.• Recent project: Contracted as Program Delivery Director to assume leadership of a struggling ERP System implementation for a leading auto industry client challenged by employee turnover• Identified regulatory and compliance risks and developed an employee communication strategy to drive engagement and performance; organized a PMO to lead teams through business requirements identification; and identified the need for a strong OCM (Organizational Change Management) plan and staff augmentation
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Manager - Technology, Pricing & Product PortfolioAmway Oct 2021 - Sep 2022Ada, Michigan, UsBuilt and deployed new systems to drive vast improvements to pricing strategy for the $8B global manufacturing and distribution organization. Directed the technology team in developing a new pricing and product portfolio management system using AWS (Amazon Web Services) cloud technology, retiring the previously used antiquated spreadsheet method. • Promoted into the role to drive significant change and challenges following mass retirement and morale issues; organizational restructuring left holes in the Pricing & Product division; asked to rebuild the team and design strategy• Established a new 4-member team to replace previously used external resources, saving an immediate $1.2M annually while maintaining service delivery for new pricing and product portfolio management system• Led the technology product team through design, landscape, architecture, Agile sprint planning, prioritization and development, testing, and release management while ensuring business continuity and satisfaction • Directed vendor evaluation and selection to conduct a pilot of off-the-shelf pricing software• =Championed a new mindset and improved morale in an adverse environment with a new pricing system customized across 40 countries in the EU, East Africa, Asia, Latin America, and North America, delivering a 50%-time savings -
Americas Technology Deployment ManagerAmway Mar 2015 - Oct 2021Ada, Michigan, UsPromoted to oversee ERP deployment across the Latin American market, responsible for aligning siloed entities across 80 countries and 20K users to unite on the system. • Piloted positive transformation to influence the adoption of new systems and processes• Drove a $37.5M annual project portfolio for the Latin American portion of a $300M, 7-year global implementation• Directed eight direct reports (workstream leads) and 20+ consultants across 13 countries to gather requirements, design, develop, and deliver systems, focusing on legally required deviations to deploy the global solution • Deployment lead for data management, technology, distribution, finances, and completion on five major projects• Employed Lean principles to streamline and improve process efficiency across cross-functional workstreams and conduct daily operations with visual management to achieve defined KPIs• Served as Project Lead in the initial discovery of $8M in cost-saving opportunities across all enterprise workstreams, identifying a total of $16M to be realized globally within three years by working closely with each department to identify spending, assessing shipping and delivery costs, and supply and maintenance purchases• Orchestrated OCM strategies and activities, training development and instruction, as well as testing quality assurance for implementation of a new timecard capture system and payroll processing software for 2,000+ employees across all U.S. locations in 9 months with 100% adoption; delivered a 95% greater accuracy in time reporting, and a 25% savings in labor for payroll processing time
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Atlas Las Business LeaderAmway 2017 - 2018Ada, Michigan, Us
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Manager Erp Global Organizational Change ManagementAmway Feb 2011 - Mar 2015Ada, Michigan, UsDesigned and launched the Change Management Division of the COE (Center of Excellence), driving global guidance on using OCM methodology and framework to customize programs for local cultures to meet learning, development and user adoption goals. Played an integral role in building the COE, collaborating with the CIO, IT Leadership, and Core Development team.• Authored and deployed a new global training and OCM strategy and a scalable, reusable framework for Oracle ERP implementation, rolling out the OCM framework to four global regions, localizing each to fit cultural needs• The OCM framework was adopted throughout the company for enterprise-wide change initiatives • Drove 100% adoption of the new ERP system across 10K employees worldwide, building and deploying an adaptable training program of 30+ courses for digital and in-person training
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Education Services DirectorIt Convergence Sep 2006 - Feb 2011Irving, Texas, UsPromoted into role, with full responsibility for department development, marketing, sales and delivery of training courses to public, corporate, and private audiences. Oversaw expanded services to clients worldwide, creating and designing curriculum and ensuring quality program delivery. Served as Change Manager through rollouts of entire ERP systems for clients.• Generated an additional $800K by augmenting programs, delivering a total of $1.8M in annual revenue • Partnered with key universities and Oracle Application User Groups (OAUG), driving a 10% increase in new customers through collaborative public training courses at a discounted cost, providing a cost-effective alternative • Achieved a +90% positive customer feedback score by building trust with customers, increasing upselling by 45%, and new customer contracts by 10%• Clients represented a cross-section of industries, from gaming entertainment, automotive, government agencies, higher education, pharmaceutical, manufacturing, financial and healthcare -
Training ManagerIt Convergence Jan 2003 - Sep 2008Irving, Texas, UsPromoted to direct the training department, overseeing instructional design development, instructor scheduling, and delivery of training sessions. • Doubled revenue from training while in the role, from $500K to $1M annually for instructional training services• Led overall strategic marketing and sales roadmap while building a world-class training program for clients• Produced and delivered 50+ courses for more than 1K clients during the 3-year tenure
Melissa E. Education Details
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University Of CincinnatiAssociate Of Applied Business -
Davenport UniversityLeadership Certification Program
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Xavier UniversityEstablishing Yourself
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ProsciChange Management Professional
Frequently Asked Questions about Melissa E.
What company does Melissa E. work for?
Melissa E. works for Mca Connect
What is Melissa E.'s role at the current company?
Melissa E.'s current role is Principal Change Management Consultant.
What schools did Melissa E. attend?
Melissa E. attended University Of Cincinnati, Davenport University, Xavier University, Prosci.
Who are Melissa E.'s colleagues?
Melissa E.'s colleagues are Michael Swart, Satwinder Satwinder, Shanker Lal, Muhammad Sarfraz Khan, Caleb Belmont, Full Technology Of Tech, Ifee ....
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