Hello, I'm Melissa, an experienced professional with 9+ years in client success, team leadership, and project management. I've held roles as Head of Support and currently serve as Partner & Customer Success Principal, specializing in introducing profitable services, expanding markets, and enhancing customer satisfaction.I'm passionate about leveraging technology to create meaningful impacts in workplaces. Believing that people are paramount to success, I focus on fostering happy, healthy, and high-performing environments. My expertise spans SaaS, WordPress, and digital marketing, with a proven track record in process improvement, team development, and driving revenue growth. I currently lead initiatives at Happily.ai, using AI and behavioral science to enhance employee experiences and boost overall business success.We all deserve to be happy at work, and studies show that employee happiness is a significant reason companies earn more and are more successful. Through a unique app experience, we've found a way to use A.I. and behavioral science to build meaningful relationships at work, operationalize core values, and create small actions that impact employees' feelings about work.Our clients improve their eNPS (employee satisfaction) by 3x within months and reduce unwanted turnover by over 30%.So if your company needs help with: 😀 Culture & Employee EngagementCreate timely feedback, meaningful conversations, and peer-to-peer recognition and reinforce company values.💪Manager DevelopmentGenerate real-time insights to help your people leaders understand team challenges and how to solve them to become more proactive.🧠 Human Skill DevelopmentProvide microlearning, interactions, and nudges that develop the essential soft skills that change mindset and behavior.🏄‍♂️ Rewarding & Supportive Workplace Engage your community with team-building experiences that facilitate positive workplace interactions and rewards.That's what we can do for you at Happily.ai. And we're trusted by over 1,000 teams.So drop me a direct message if you'd like to chat about: ✅ Speaking and workshop engagements ✅ Human Resource & Technology✅ People analytics and happiness ✅ Start-up and entrepreneurshipI look forward to connecting with you.