Melissa Flores Email & Phone Number

State College, Pa

I help buyers and sellers achieve their dream in homeownership. I believe in providing personalized service and attention to each and every client in order to meet their real estate goals. Whether in new construction, relocating, first-time buyer or selling to upsize or downsize, I am the agent to guide you along the way to the closing table. Let's explore your real estate journey together.

Remote

Westchester County, New York, United States

Provided guidance and assistance enhancing their customer service by indicating areas of improvement and boost efficiencies. Collaborated with and trained sales representatives to improve the onboarding process, response time to inquiries, feedback, and complaints; resulting in creating consistency among the sales team. Encouraged and assisted the company's marketing strategy, increase brand awareness, improved online presence to boost sales conversion and customer retention.Compiled and maintained relationships with a network of businesses in the industry to offer recommendations to customers that best fit their needs and the capabilities of the company resulting in maintaining customer satisfaction.

Bronx, New York, United States

Developed and managed an event rental and planning company for 9 years in NYC and the surrounding areas. We collaborated and assisted in producing events for corporations, local government and community agencies, non-profit organizations; as well as, private events, such as weddings, birthdays, and other milestone celebrations. Planned, designed, managed event logistics, for community-based and non-profit agencies to achieve organizational goals. Responsible for managing event budgets of $25,000 and over 5000 people in attendance.Improve systems to efficiently create a cohesive customer experience in all points of contact. Resolved billing issues, complaints, reduced delivery delays satisfying customer expectations.Managed and nurture key strategic account relationships that contributed to $400,000 in yearly revenue for 6 consecutive years. Maintained a network of vendor relationships to assist in producing events.Developed and managed the company's content marketing on social media platforms, such as Instagram and Facebook. Increased engagement to 2.8% with over 1,600 organic followers on Instagram and 2,400 followers on Facebook. Experience with social media scheduling and management tools. Reviewed and track performance to achieve marketing goals and make strategic decisions to create high-value content based on analytics. Developed, maintained website on WordPress. Improved user-friendly design & functionality.Recruited, trained, and managed a team of up to 12 team members in sales and logistics. Managing, reporting employee benefits and payroll. Provided mentorship, coaching, conflict resolution.Responsible for budgeting, purchasing, procurement, and inventory management across 9 product categories in a 5,000 square foot warehouse. Expanded service offerings increasing sales year over year.Administrative & bookkeeping tasks, monthly reconciliations, cash flow management.

United States

Managed cash, check and credit card payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.Provided customer support to customers in a fast-paced environment.Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.Leveraged sales expertise to promote seasonal rental discounts and capitalize on upsell opportunities.

New York, New York, United States

The J Rosen showroom is a multi-line showroom that represented eleven different fashion lines such as Vix Swimwear, Lisa Curran Swim, Sugar Free Swimwear, Havaianas flip flops, Cocobelle Accessories and Sandals, Mad Imports Beach Bags, Dav Rain Boots, Debbie Katz cover-ups, as well as three kids swimwear lines. As a sales intern, I met and collaborated with buyers of major department stores and boutiques selling swimwear and summer accessories. Including Bloomingdales, Saks, and Macy's, as well as hundreds of specialty boutiques, both brick-and-mortar and online, across the country.Assisted in product merchandising during sales meetings with buyers, managed sample sales and inventory tracking. Created POs.Responsible for seeking prospective retailers, specifically, small boutiques in the Northeast region by cold calling, send catalogs and price lists via email or USPS. Establish relationships with new retailers and maintain relationships with existing retailers.

Brooklyn, New York

Assisted in the search of various entertainment and special events from artists to various media publications in the entertainment and music industry. Created, published, and promoted content of Latinx and Latin-inspired arts, culture, and special events throughout the country.Remezcla.com is an innovative local guide to Latin culture in the US's most diverse cities. The site's hip and smart approach to editorial coverage, broad cultural subject matter (Arts, Film, Music, Food & Drink, and Society), and local city-based model address the needs of a diverse Latinx and Latin American population seeking to discover more about its culture.Remezcla.com is a network of bilingual sites showcasing cutting-edge local Latinx and Latin American cultures. Remezcla.com has established itself as the premier source for local and international trends in Latin music, visual arts, film, nightlife, current events, and more.

Syracuse, New York, United States

Generate sales by determining customer's needs.Develop and maintain your own clientele.Develop product knowledge by learning the merchandise features, advantages and benefits.Open new charge accounts.Maintain floor standards including replenishment and presentation as well as the general appearance and cleanliness of department.Understand all systems and procedures relating to sales and credit transactions.Enforce loss prevention and shortage control procedures.

Syracuse, New York, United States

Tutored elementary school students, from grades 2 - 5, in various subjects including ELA and MathAssisted elementary school teachers in the classroom and after-school program managers to manage and organize day-to-day tasksParticipate and engage in required training sessions to improve on and learn new skills in tutoring, gain perspective in urban education, and an opportunity to network with community leaders.

New York, New York, United States

Persuaded clients to purchase over 4 items totaling over $500 in a single transaction, assisted over 10 clients and exhibited personalized attention to each client during high volume on each workday.Collaborated with coworkers to efficiently reduce workload by 15%, mediated and problem-solved tension among employees, manage complex relationships, motivated the sales team.Assist in visual merchandise, follow store layout to highlight seasonal items. Display merchandise to make the shopping experience more comfortable, convenient and customer friendly.

New York, New York, United States

New York, New York, United States

Bronx, New York, United States

Bachelor Of Science - Bs, Retail Management

Activities and Societies: Literacy CorpsDegree earned: 2021

High School, Fashion/Apparel Design