Melissa Foshee Email & Phone Number

Morrisville NC

Raleigh-Durham, North Carolina Area

Troubleshooting, support and repair of Vascular Positioning System units.Technical manual developmentSOP development

RTP NC

• Trained and provided Tier-2 technical customer support to 400+ internal and external customers through Support Hotline, analyzing customer data and troubleshooting issues, accelerating problem resolutions. Served as.
• Conducted proof of concept hardware testing, increasing sales approximately $500K in 2013.
• Drove corporate demonstration consignment program, delivering large pool of new equipment for tradeshows, demos and customer loaners, reducing costs locally $2.8M.
• Served as expert problem-solver, correcting complex technical situations involving numerous teams and decisions, correcting instrument and software issues for constantly evolving software and hardware products across.
• Authored training, troubleshooting and quick reference guides, covering key application areas for technical support teams, reducing technical issue elevations 50%, speeding call closures.
• Decreased sales quoting time through various Excel sales tools during transition into SAP system.

RTP, NC

• Participated as team contributor to national product launches including: competitive analysis, research, positioning, marketing promotion, collateral, training, sales readiness, website content and various internal.
• Satisfied FDA proof of training requirements, authoring and maintaining multiple training tests, and SOPs, transitioning into SAP based Learning Solutions Online (LSO).
• Contributed to e-library knowledge site including: manuals, software, technical notes, application notes, sales literature, sales tools and FAQ's, improving productivity and efficiency.
• Built relationships with global offices, international distributors and suppliers, increasing awareness, improving collaboration and global strategies, addressing market challenges and advancing product quality.
• Analyzed US user and market requirements for future hardware and software development, initiating 80% of engineering changes driven from US market.
• Sourced local vendors to supply specialized parts for instrumentation, producing cost savings of over 50%, increasing profit ~$100K

RTP, NC

• Served as primary support contact for field service and sales during period of expansion into new technologies, providing confidence and security to team. Acquired self-taught expertise in microplate instrumentation.
• Increased demonstration success rate through creation of user friendly demo guide and kit.
• Developed training program for contract and direct workforce, including instrumentation hardware and software training, sales and application topics, allowing company flexibility, quickly expanding sales channels.
• Managed pool of demonstration equipment, coordinating procurement, scheduling and budgeting, maximizing marketing effectiveness while minimizing inventory.
• Improved customer confidence in sales force offering customized trainings through period of transition from manufacturer representatives to direct sales team.
• Received Commitment to Quality Award, 1999.

Durham NC

Cell Biology research

Research Triangle Park NC

Cholesterol research using animal models

Lexington, Kentucky Area

Assisted with surfactant research