Melissa Foshee Email & Phone Number

Morrisville Nc

Raleigh-Durham, North Carolina Area

Troubleshooting, support and repair of Vascular Positioning System units.Technical manual developmentSOP development

Rtp Nc

Trained and provided Tier-2 technical customer support to 400+ internal and external customers through Support Hotline, analyzing customer data and troubleshooting issues, accelerating problem resolutions. Served as single point contact for field sales engineers encompassing technical support, logistics, application, marketing and service related inquiries. Participated as key reviewer in global roll-out of web-based software and application training modules for customers. • Conducted proof of concept hardware testing, increasing sales approximately $500K in 2013.• Drove corporate demonstration consignment program, delivering large pool of new equipment for tradeshows, demos and customer loaners, reducing costs locally $2.8M.• Served as expert problem-solver, correcting complex technical situations involving numerous teams and decisions, correcting instrument and software issues for constantly evolving software and hardware products across multiple platforms.• Authored training, troubleshooting and quick reference guides, covering key application areas for technical support teams, reducing technical issue elevations 50%, speeding call closures.• Decreased sales quoting time through various Excel sales tools during transition into SAP system.• Voted Top Sales Support Member, 2012.

Rtp, Nc

Participated as team contributor to national product launches including: competitive analysis, research, positioning, marketing promotion, collateral, training, sales readiness, website content and various internal data processes. • Satisfied FDA proof of training requirements, authoring and maintaining multiple training tests, and SOPs, transitioning into SAP based Learning Solutions Online (LSO).• Contributed to e-library knowledge site including: manuals, software, technical notes, application notes, sales literature, sales tools and FAQ's, improving productivity and efficiency.• Built relationships with global offices, international distributors and suppliers, increasing awareness, improving collaboration and global strategies, addressing market challenges and advancing product quality.• Analyzed US user and market requirements for future hardware and software development, initiating 80% of engineering changes driven from US market.• Sourced local vendors to supply specialized parts for instrumentation, producing cost savings of over 50%, increasing profit ~$100K

Rtp, Nc

Served as primary support contact for field service and sales during period of expansion into new technologies, providing confidence and security to team. Acquired self-taught expertise in microplate instrumentation, aiding sales force in achieving goals as product line expanded into new technologies. • Increased demonstration success rate through creation of user friendly demo guide and kit.• Developed training program for contract and direct workforce, including instrumentation hardware and software training, sales and application topics, allowing company flexibility, quickly expanding sales channels, meeting market growth• Managed pool of demonstration equipment, coordinating procurement, scheduling and budgeting, maximizing marketing effectiveness while minimizing inventory.• Improved customer confidence in sales force offering customized trainings through period of transition from manufacturer representatives to direct sales team.• Received Commitment to Quality Award, 1999.

Durham Nc

Cell Biology research

Research Triangle Park Nc

Cholesterol research using animal models

Lexington, Kentucky Area

Assisted with surfactant research