Melissa Frederick Email & Phone Number

New York City, Us

Providing strategy, judgment, organization, and evidenced-based analysis to influence decisions, and help CINQ Care Inc. achieve its strategic plan and operational business goals.

New York, New York, Us

-Develop corporate plans for a variety of HR matters such as compensation, benefits, health and safety etc.-Act to support the human factor in the company by devising strategies for performance evaluation, staffing, training and development etc.-Oversee all HR initiatives, systems and tactics-Supervise the work of HR personnel and provide guidance-Serve as the point of contact for employment relations and communicate with labor unions-Monitor adherence to internal policies and legal standards-Deal with grievances and violations invoking disciplinary action when required-Anticipate and resolve litigation risks-Report to senior management by analyzing data and using HR metrics

Mineola, New York, Us

• Responsible for day to day management of the human resources department for over 300+ union and non-union employees in five Healthcare Centers located throughout Nassau County• Managing employee relations issues, coaching managers on how to handle performance issues with their employees. Guiding and teaching managers how to write and lead a performance improvement plan, coaching managers on their roles in the employees’ lifecycle• Created low-cost incentive programs to improve morale and performance alongside the launching of SET, the Staff Engagement Team• Planned and executed the first annual All Staff Meeting which included workshops, guest speakers, and site presentations. Successfully executed all proceeding All Staff Meetings• Wrote grant application for SUNY Training Grant and was awarded over $15,000 four years in a row.• Designed and rolled out a Tuition Reimbursement Policy for employees wishing to further their education• Developed the company’s first orientation/on boarding program.• Oversaw multiple successful audits including DOL, HRSA, DOH and yearly Compliance Audits. • Primary event coordinator for Annual National Health Center Week events, with the number of attendees exceeding 1,000. Executed all facets of planning including the coordination of guest lists that have included politicians, and leaders of prominent organizations.• Manage the benefits program including life, medical, dental and disability insurances, pension plans, vacation, sick leave, leave of absences (FMLA/ PFLA) and employee assistance program.• Managed the implementation of a new HRIS, payroll, and benefits system from Paychex to ADP• Coordinated the movement of the 401K plan/funds to a new administrator• Supervise the Human Resources Department team. Set goals, assignments, and trainings for team.• Worked with senior leadership to identify Human Resources strategies and departmental needs to work in support of effective recruitment, development and retention.

• Manage the benefits program including life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absences and employee assistance program.• Maintain all personnel records, including benefit plan participation, personnel transactions (hires, promotions, transfers, performance reviews, and terminations), and employees statistics for reporting purposes.• Recruit, interview, and hire new employees. Conduct exit interviews.• Check employee referencing, coordinate background checks, drug screenings and extend job offers.• Oversees placement of advertisements to attract a diverse pool of qualified candidates• Oversees the tracking system to monitor credentials for employees and get updated documents as needed

• Completed an overhaul of the medical records and enrollment system, saving the company money while enhancing the medical sign up process for employees. • Implemented employee benefit discount programs such as Work Advantage, that increased company moral. • Conduct training classes as needed such as sexual harassment, customer service, new hire etc.• Handle employee relations, complaints, and investigate issues as needed.• Prepare correspondence, process confidential reports and documents, file electronic and hard copy, and track deadlines• Process Workers Compensation reports and OSHA reporting.• Process FMLAs and short term disability.• Assist and advise employees and managers regarding policies, procedures, benefits administration, and HR policies and procedures.• Respond to and put through inquiries from managers and employees, and from other agencies or departments.• Identified areas for improvement such as the HRIS system and took steps to rectify the problems.

Flint, Michigan, Us

• Handle employee relations, complaints, and investigate issues as needed. • Conducted New Hire Orientation Class. • Processed timesheets & updated payroll database using ADP for 4,500 employees. • Recruit, select and schedule interviews with potential employees required for the organization• Process Personal Leaves of Absences, Short Term Disability, FMLAs, reportable and non-reportable Workers Compensation and Unemployment Claims. Responsible for the administration of all agency benefits plans, including the reconciliation of health and life insurance bills. • Identified areas for improvement and streamlined HR processes. Supervise the human resources staff and interns.• Ensured all daily functions of the department were efficient and effectively working. Planned, organized, and implemented a wide range of training activities for staff• Prepared reports, informational pieces, and oversaw training communication throughout the company. Developed new trainings and curriculum for departments. Evaluated the efficacy of trainings through various assessment tools

• Processed new hire paperwork and conducted orientation and training programs.• Coordinated and lead recruitment efforts; Updated and created job descriptions • Handled employee relations, complaints, and investigated issues as needed. • Managed human resources policies and procedures and ensured compliance with employment laws• Administration of disability, unemployment, and medical insurance benefits and claims. • Ensured effectiveness and efficiency within the division. Managed cross-agency documentation while overseeing agency timekeeping.

• Collected, calculated & entered payroll data. Resolved complex payroll discrepancies and responded to payroll inquires. • Processed timesheets & updated payroll database using ADP and Summit Software. Posted accounts receivable and accounts payable information; generated checks.

Mba, Business Management, Concentration Human Resources

Bba, Business Administration, Marketing