Melissa A. Fritz Email & Phone Number

Work directly with clients in the flexible packaging industry regarding orders, questions on products, and assist with claims.

Neenah, Wisconsin

Lead a team of Senior Care Representatives that focus on Quality reviews. Collaborate regularly with our client to ensure consistency in processes. Contributing member of several process improvement projects. Facilitate specialized topics during new hire training. Assist with continuing adult education.Assumed leadership of the Admin team and re-assumed leadership of the Mailroom effective April 2016.

Led a team of Senior Care Representatives who are responsible for the following: Legal Files, Medical Claims, Quality and Customer Care Specialist Support. Leader of our departments mail room operation from October 2013-September 2015.

Led a team of Customer Care Specialist who provide world class, superior service for our client.

Led a diverse team of professionals to ensure that claims and cases were processed in accordance with the insurance contract. Acted as liaison with several vendor partners. The ultimate goal was to obtain negotiation and discounts on claims through the use of various vendor and case/cost management programs. The team I led was responsible for many high dollar claim reviews and high profile cases.

(1991-1997 & 1999-2001)Reviewed and processed speciality claims and was a member of the team I eventually became Team Leader of. (1997-1999) Worked as a customer service rep and adjustment specialist in Guardian's customer response unit.

Responsible for some scheduling, sales goals charting, inventory control and merchandising. Also worked the register and assisted customers with questions regarding goods and services (returns, exchanges, etc).