Melissa Lee, Mba Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

Under the Revenue Operations and Product and Pricing team- I created a testing program to support monthly New Product Introduction (NPI) releases. This program tests UI validation rules in a quoting system and significantly decreased the duration of release testing and resources needed to support the release. This program also consisted of:*A year long effort to build a data mapping module which generated specific gherkin for 24 different rules.*Management and facilitation of a Kanban board with development team for testing application and code specific changes.*Testing each user story using automation, data, and UI validations.*Owning the documentation and processes for tool installation and script maintenance. *Creation of 27 net new regression scripts for sales operations functions which were shared with IT QE team. *Implementation of regression scripts for Large IT projects which proved invaluable during a full rewrite of code. .store UAT tester*Responsible for testing all bug fixes or features pertaining to the data my team owns. *Worked to get each manual scenario moved to automation.*Documented defects and steps to reproduce for development team and product owners.Business testing facilitation:*Facilitated, gathered and documented business scenarios for internal UAT sessions for M&A testing and permission testing. *Created documentation used for all UAT testing teams.

Palmetto, Fl, Us

Product Owner for Production Support:*Deemed the ‘voice of IT,’ I was responsible for communicating both internal and external issues. *Responsible for communicating out critical production bugs to various audiences, documenting RCA and financial impact for Executive Leadership. *Responsible for monthly reporting and trend analysis on IT status log.*Analyzed, escalated and facilitated the fix of critical production bugs.*Produced artifacts, acceptance criteria and gathered expected behavior. *Created test cases and UAT scripts.*Met with business users to gather business rules and identify missing requirements.*Managed 4 different queues for issue reporting; prioritized defects and enhancements.*Created tickets and met with vendor to troubleshoot defects and recommend enhancements.*Ran basic SQL queries to understand impact and troubleshoot.Application specific documentation:*Created system training program and documents for each new staff member.*Created business rule matrix used by all QA and BA for ordering by Countries.User management:*Responsible for setting up and disabling users for multiple applications and sandboxes.

Palmetto, Fl, Us

Business analysis:*Served as lead analyst for new market opening in Italy.*Worked with compensation team to create a new process for printing and reporting commissions.*Created business rules, documented functional/UI requirements and created mock ups. *Created current and future state workflows. *Created traceability matrix for applicable projects.Quality Assurance:*Responsible for tracking bugs during a very large, overnight launch. *Front end manual web testing on multiple browsers.*Created and prioritized defects and enhancements. *Tested and documented critical bug fixes in an Agile environment.

Tampa, Fl, Us

Performed manual regression testing in an Agile environment. Created test cases and test plans based on requirements. Validated acceptance criteria. Participated in Sprint Planning and Estimation for all stories. Conducted full end to end regression prior to successful major upgrade.

Honolulu, Hi, Us

Product owner for customer service portal.Participated in Agile projects.Analyzed and documented business process for assigned lines of business. Led UAT for an Enterprise Wide ServiceNow Implementation. Documented defects and created artifacts for development.Assisted business department with identifying a POS system for mobile devices.

Honolulu, Hawaii, Us

Indianapolis, Indiana, Us

Toronto, On, Ca

Multiple roles

Bachelor Of Science, Journalism, Advertising, Communications, Business

Masters, Business Administration And Management, With An It Concentration