Melissa Cason Email and Phone Number

•Worked cross-functionally across 3-location full-line Kubota and equipment dealership to provide exceptional support to internal and external customers, OEM, vendors and representatives. •Successfully identified, developed, and implemented processes and procedures for improved operations for all departments related to accounting, parts inventory process, service department operations and billing, warranty administration. •Oversaw acquisition of additional location in Albany, GA in 2016. Project Manager for establishment of new Valdosta location in 2020. •Reconciled physical inventory for equipment and parts to ensure accuracy•Maintained accurate bookkeeping records for two companies in separate databases, ensuring reconciliation and reporting accuracy•Oversee A/P, A/R, and WIP balances to effectively manage cash flow •Maintained current Insurance license for company by completing bi-annual CE credits and exams•Filed monthly Sales Tax Returns, Annual Form 2290 taxes, maintained DOT number registration, asset registration/insurance coverage/reporting•Responsible for achievement and maintenance of Elite Certification status for Sales, Parts and Service for all locations to increase co-op funds, reimbursement rates and marketing•Training coordinator for employees, scheduled OEM required training for staff and maintained certification requirements•On-site DBS trainer for new employees•System administrator for DBS and liaison with all OEM/Floorplan accounts

•Worked cross-functionally across multiple dealership departments including Sales, Service, Parts and Customer Service for a 6-location dealer network. Recognized for excellence in all roles. •Assistant Service Manager for Tifton location•Promoted to Warranty Director and Central Warranty Administrator for all 6 Dealership locations for multiple manufacturers within 3 months. •Developed and implemented processes to streamline Work Order progression and warranty submissions for all dealerships to maximize efficiency and accuracy •Responsible for accurate coding, processing of and follow-up on all primary, secondary and tertiary Claims to secure reimbursement according to strict guidelines and timeframes. •Increased warranty revenues by 32%•Achieved & Maintained 90% or higher accuracy rating and First Pass approvals •Developed and maintained exceptional working relationships with associates across all Dealership locations, as well as CASE IH corporate location colleagues•Dispatched four road technicians over large southeastern territory to respond to customer needs for service and repairs.•Advised customers of necessary repairs, provided written estimates, secured authorization, and processed payment according to customer-specific protocols. Regularly recognized by customers as efficient, personable and “easy to work with”. Opened and closed all service Work Orders for Tifton location.•Completed payroll for all service technicians•Excelled in problem solving, critical decision making, customer relations, communications (both internal and external), resource management, time management, and dispute resolution

•Worked cross-functionally across all dealership departments including Sales, Rental, Service, and Accounting. Recognized for excellence in all roles. Reported directly to Vice President/GM •Created, reviewed and interpreted financial reports, participated in budgeting, forecasting, & planning to ensure profitability through effective management of employees, expenses and customer relations.•Responsible for Payroll, A/R, A/P, purchasing, onboarding for branch.•Customer Service Champion for all 5 locations. •Oversaw training for all employees in dealership, including VP/GM, Outside Salespersons and Department Heads. Maintained dealership requirements for OSHA regulations/insurance coverage. Scheduled & coordinated monthly safety training courses for technicians.•Maintained fleet of 200+ inventory units in addition to those on customer accounts. Accountable for inventory accuracy & reconciliation as well as coordinating maintenance•Advised customers of necessary repairs, provided estimates, secured authorization, & processed payment according to customer-specific protocols. Regularly recognized by customers as efficient, personable & “easy to work with”. •Demonstrated aptitude for knowledge of warranty requirements, processes, Flat Rates/SRTs as outlined by multiple manufacturers. Processed new unit installations/registrations per manufacturer standards.•Proficiently dispatched 6 road technicians across a 51-county territory to ensure minimal downtime for customers. Prioritized & coordinated staff to maximize productivity and exceed customer expectations.•Completed all Service & Rental Department billing. Excelled at utilizing inventory to meet customer needs while maximizing profitability by accounting for applicable depreciation of Fleet. •Filed & processed all Claims for Fleet and Warranty reimbursement for multiple manufacturers and consistently scored Best in Class out of all five dealership locations for timeliness, accuracy and First Pass Completion.

Solely responsible for all facets of daily business including billing, sales, customer service, accounts receivable, etc.•Front line sales agent for the current lease and commercial rental accounts as well as potential commercial rental customers and consumer household needs •Worked cross functionally across Sales, Marketing, Operations and Asset Management while utilizing excellent customer communication skills•Maximized operational effectiveness by coordinating inventory levels to meet customer demand, for both existing and potential customers•Met and/or exceeded performance standards for lease customer support, including the coordination of hiking to provide substitute vehicles as appropriate•Increased company revenue by converting numerous new or existing commercial customers into exclusive Penske customers, including new contracts for Leasing, Long-Term Rental, National Rental Accounts, and Contract Maintenance Accounts•Coordinated with colleagues, vendors, and customers (both internal and external) to maximize company profitability while maintaining highest levels of customer satisfaction•Collaborated with colleagues at the Corporate Level to implement new electronic billing procedures used for company-wide Department of Defense contracts.•Partnered with Service Department to efficiently maintain all fleet vehicles according to company standards•Instrumental in used vehicle sales for the District•Excelled in problem solving, critical decision making, customer relations, communications (both internal and external), resource management, time management, and dispute resolution

•Managed staff and supervised house managers of residential homes and contract home providers for adult and child consumers with developmental disabilities.•Revised and re-wrote Agency policies and procedures to strictly comply with all State and Federal regulations to ensure agency re-accreditation and funding•Recruited, interviewed, screened, trained, hired and terminated department personnel, including managers of each residential home and their direct reports•Provided 24-hour management and support to personnel supplying assistance and supports for consumers’ daily living skills such as decision-making, budgeting, personal hygiene, health and safety, and prevention of abuse and neglect.•Developed, organized, and implemented processes and procedures to ensure needs of residential consumers, especially non-verbal and medically fragile, were met and exceeded including supervision, transportation assistance, documentation, etc.•Assisted consumers placed in residential homes and contracted home providers in completing required forms and obtaining documentation for continued financial programs•On-call for emergencies at all times.

• Office Management - multi-line phone system for legal office, performed data entry, generated billing, managed accounts receivable, general office duties•Coordinated hearing schedules, appointments for Probate, Real Estate and Juvenile Court •Communicated with Judges, opposing counsel, case managers, and clients regarding court proceedings and preparation for same for three counties•Maintained up-to-date records of legal filings and correspondence for cases involving children in the custody of the agency.•Drafted and filed appropriate Motions, Petitions, and Orders to and by the Court to ensure timely processing.•Scheduled appropriate proceedings for cases to be heard by the Court according to jurisdiction and applicable time frames. Ensured that all interested parties received adequate notice via personal service or publication.

•Initiated 100% of cases assigned for Child Protective Services investigation within policy time frames.•Partnered with local school personnel, medical professionals, & law enforcement agencies (including but not limited to Department of Juvenile Justice, City Police, County Sheriff, GBI, Drug Task Force) to investigate allegations of physical/psychological/sexual abuse and all forms of neglect. This included accompanying and documenting physical examinations, search warrants/seizures, forensic interviews, transporting subjects for drug screening, etc. as it related to exhaustive efforts to identify and mitigate risk to the child(ren)•Discreetly conducted special investigations involving high-profile or otherwise sensitive cases. Probed exceptionally severe allegations or those reports involving public individuals or agencies including Childcare provider entities/employees, school employees, law enforcement officers without bias and with the confidentiality required. •Accurately assess situations and individuals to quickly determine appropriate course of action while de-escalating emotionally charged interactions. •Exceptional Problem Solving skills and decisiveness•Implemented safety plans to minimize risk and ensure safety for children. Located, organized and participated with local support service providers such as Family Support Services, mental health facilities, and parenting classes to facilitate interventions for at-risk families.•Sought and executed Emergency Protective Orders from the Tift Judicial Circuit to remove children from situations in which risk was not able to be mitigated or otherwise controlled and ensured•Maintained accurate and detailed documentation of all cases including home visits, •Participated in legal hearings and assisted the Special Assistant Attorney General in the presentation of case evidence including testimony and/or case records to determine if the risk had been adequately removed in the interest of reunification