Build and maintain positive relationships as face of dealerships with VIP customers, national brand managers, and local vendors during customer appreciation and launch parties, track days at COTA, and sponsored events such as Victory Cup Derby Days.Provide the highest level of customer support and concierge services by assisting with coordination of service & sales appointments, new car deliveries, in-home pick ups and loaner cars.Solve problems and create solutions for “heat cases” by working hand in hand with internal Sales, Finance, Service and Accounting departments.

International portfolio of clients through word-of-mouth for marketing and event production including social media management, website development, press releases, email newsletters, live entertainment, fundraisers, movie premiers, product launches, and trade shows.Work with film, interactive, and international music artists during SXSW, Formula One, and Austin City Limits Festival to book events at venues, create local marketing strategy in conjunction with national marketing efforts, and source all local production needs working with budgets over $100,000 per event.Conduct national publicity and targeted email marketing campaigns (built and maintained 8,000 email contacts including 3,000 direct contacts in TV, Film, Central Texas Media, SXSW Registered Press, Comic Con, etc)Manage projects for graphic and web design, e-commerce, web hosting, multimedia, sales literature, POS elements, and PPC search marketing. This included creating scope of work, and ensuring partners met deadlines.Create sponsor pitch decks to showcase potential ROI and secure several $5-100k sponsors for each event.Maintain on-demand pool of 250 candidates (event staffing, brand ambassadors, promotional models, trade show staffing, street teams, promotional staffing) and provided customize staffing solutions to the specific product or service, audience, and mission for experiential and event marketing campaignsHire and train marketing and hospitality staff and promotional teams for events, launches, trade shows, and social media management. Manage teams of 40+/events, built and maintain an on-demand pool of 250 candidates for marketing and promotions.Shifting Gears In ATX Facebook Page (formerly Connected by Melissa Hess): https://www.facebook.com/ShiftingGearsInATX• Social Media Management• Press Releases• Email Management• Event Production (Corporate & Private Parties, Charity, Live Entertainment, Fashion)• Promo Team & Talent Management

Help customers buy, sell, trade online globally direct to wholesale through live auctions, avoiding dealer markup fees using tools like autoniq.com to search “virtual inventory” of almost 500,000 cars that can be shipped directly to a customer's doorstep.Company Overview:- Started in 2007, Motorphilia "is the first fully online car dealership in Texas". - Motorphilia is a licensed, direct sale auto dealership operating with a very low overhead. Vehicles are sold at wholesale prices to the public around the world. Our goal is to make buying a car simpler than ordering a computer online. Website: http://www.motorphilia.com

Identified customers in positions of:- Preferred Equity- End of Term Lease & Finance- Lease Mileage - Lower Payment - Warranty Expiration Found these opportunities by working the service drive, reviewing Service RO's and Service Appointments and creating/managing Xchange campaigns and data mining in eLead.

Managed the XChange Trade-Up ProgramIdentified customers in positions of:- Preferred Equity- End of Term Lease & Finance- Lease Mileage - Lower Payment - Warranty Expiration Found these opportunities to hand off to sales and finance by working the service drive, reviewing Service RO's and Service Appointments and creating/managing Xchange campaigns and data mining in eLead.

Voted a Top Workplace in Austin: Glassdoor Best Places to Work 2020 - Employee's Choice--------------------------------- Attained top 10% producer status within a large sales team- Achieved 50% closing rate within 6 months- Selected by the Client Retention department to advise VIP customers with end-of-lease options with knowledge of manufacturer and dealer rebate offers.- Maximized all sales opportunities (monthly volume of 80-100) including internet leads from BDC (internet sales team).- Co-created effective email marketing strategies, and managed client pipeline by utilizing DriveCentric CRM (to track personal sales opportunities, potential deals, and finished contracts)- Created auto-industry specific social media presence (only one on sales team to do so) and provided content for marketing department to share. (See work here: @ShiftingGearsInATX)- Produced personalized walk-around videos (sent 90/month, company average: 30/month)- Earned significant monthly bonuses by demonstrating car safety and technology features to build value to sell after-market design, warranty, finance & Subaru products such as STARLINK.- Sold a wide range of Used and Certified Pre-Owned vehicles, all makes and models, with substantial knowledge on appraising vehicles for potential trade-ins- Conducted vehicle trades and “locates” for customers by establishing strong relationships with other dealerships--------------------------------Continental Automotive Group* Mercedes-Benz Benz of Austin* Austin Infiniti* Austin Subaru* First Texas Honda* Mercedes-Benz of San Juan

Manage website, blog sites and all social media platforms; oversee and create social media campaignsCoordinate the preparation of all property listings & open house flyers, graphics, signage and all other marketing materials for approximately 60 agents between the Austin and Dallas officesCurate monthly newsletters to highlight agent achievements, new listings etc. Monitor online reputation and log customer reviews daily; Drive our reputation by capturing testimonials from happy clients and leveraging them to gain more businessTrack & coordinate all inbound leads from websites, social media & other online sourcesWork with all preferred vendors, including professional photographers, contractors, etc.Coordinate marketing events, team building events and client activities

Worked directly with top level executives at MTV Woodies, Maxim Magazine, Captain Morgan, Jose Cuervo, Diageo, and more to assist with various nationally promoted events in several markets, as well as, during SXSW.Ensured events are attended with expected guest count, VIP’s, celebrity appearances, and press through strategic PR campaigns and partnerships with local promotional agencies.Conducted month-long regional recruiting efforts prior to events to hire promotional staff & models. - Conducted rigorous selection process at Maxim casting call events. Managed promotional models ranging between 6-40 girls at each event.Managed Front of House, photographers (ensure shot list for client is completed and delivered), and proper activation of all POS.

Helped local businesses increase sales and traffic flow by elevating their online local search placement.• Local Search Marketing • Social Media Marketing• Pay-Per-Click Advertising (PPC)• Search Engine Optimization (SEO) • Search Engine Marketing (SEM)• Websites• Reputation Management• Blogs• Email Newsletters

Helped Chicago based start up company launch their Austin market. Boomerang offers social gifting technology for businesses & consumers.• New Business Development• Sales and Contract Negotiations• Cold Calling• Saleforce

• Event Production and Promotion• SXSW Events• Corporate, Private Parties, and Fundraisers• Trade Show Planning• Email Marketing• Press Releases• Website Management• Live Entertainment Management and Booking (Focused on Electronic Music)

• Event Planning, Promotion, and Production• SXSW Events• Email Marketing• Press Releases• Live Entertainment Management and Booking• Social Media Marketing• Corporate and Private Events• Fundraisers• Fashion Shows• Contract Negotiation with Clients, Vendors, and Entertainment

Coordinate promotional events and initiate local marketing strategies for the AB InBev Brands with a focus on Stella Artois, Bass, Boddington, and Hoegaarden.• Manage promotional events, sales and marketing for Anheuser-Bush InBev portfolio under the general direction of distributor and supplier. • Solicit business and drive sales for over 275 on-premise accounts within the Austin area including San Marcos and Round Rock through face-to-face cold calls and appointments. • Coordinate logistics for 15 promotional events per week and distribute POS and barware for strategically targeted accounts.• Conduct all hiring, training, scheduling and submit payroll for a promotional team of 20.

Develop, coordinate, and implement programs with local schools, churches, charities, businesses, and local organizations in promoting the Outback Steakhouse brand and building long term relationships with those entities.• Developed and managed charitable programs, sponsorships opportunities and community relations activates and events. • Managed both internal staff and resources and a variety of external vendors and service providers. • Conducted marketing research through pin map studies and enforced data collection at events for direct marketing efforts. • Coordinated and executed promotional efforts through direct mail, email and the creation of social medial networks. • Maintained communication within multilevel corporate environment to implement seamless integration of local marketing strategies that coincided with national media campaigns.

• Video Email Marketing• Trade Shows

• Website Design• E-commerce• Multimedia• Web Hosting• Logo Creation• Sales Literature• Pay For Performance Search Marketing (PPC)• Search Engine OptimizationWEBSITE DESIGN & DEVELOPMENT• e-Commerce Web Design optimized for desktop, mobile and tablet shopping• Web & Mobile (MA) Application Development • Responsive Website Design• Web HostingDIGITAL MARKETING•(PPC) Pay Per Click• SEO• Social Media Marketing• Email Marketing• Reputation Management• Franchise Digital MarketingCONTENT WRITING• Blog Article Writing• Press Release Writing• Social Media Writing and Optimization• Search Engine Optimized Content WritingMEDIA AND PRINT• Logo Design• Live Streaming• Printing• Digital Illustration(SEO) SEARCH ENGINE OPTIMIZATION (On & Off Page)• Local business listing / Citation• Link Building• Directory submissions• Social Bookmarking Submissions• Article submissions• Press Release submission• Blog Optimization and Promotion

Studied and analyzed residential real estate market to provide lenders and clients with accurate estimate of value of real property for the purpose of providing loans. Responsibilities included research, inspection preparation, and delivery of summary appraisal package.COVERED HERNANDO, PASCO, HILLSBOROUGH, PINELLAS, PASCO, MANATEE, & SARASOTA COUNTIES.

I can help you implement your existing advertising plan, or develop a new strategy, from sending direct mail, producing radio or television commercials, or even tapping in to the new social media.Social media is a name attributed to a collection of technologies including but not limited to blogs, podcasts, virtual communities, wikis, and virtual worlds that enable people to communicate with each other online in ways that mirror offline interpersonal interaction. Prominent examples of social media also include sites such as MySpace, Flickr, Twitter, Wikipedia, Digg, and many more.

Facilitated the closing and funding of approved loans by performing a series of duties including document preparation, funding and loan sale qualification. Negotiated low to mid-level closing issues with brokers, lenders and settlement agents using sound reasoning ability and good judgment.

♦ Facilitated the closing and funding of approved loans, including document preparation, rate locking, and loan sale qualification.♦ Worked closely with mortgage originators, underwriting staff, and settlement agents in anticipating, negotiation, and resolving closing issues.♦ Conducted analysis of borrower eligibility based on calculations of debt to income and loan to value ratios, credit reports, appraisals, and verification forms.♦ Served at key contributor at the branch level and assumed responsibility for lead delivery to loan origination teams, processing RESPA documents and the overall processing of loans within compliance of lending institution regulations and loan product guidelines.

Focused specifically on operational excellence, loss prevention and the hiring, training and team leadership of the support staff. Responsible for the sales staff meeting assigned monthly sales goals and managed the support staff and sales staff in order to achieve those goals.•Helped store win the Vision Coalition Cup award a record breaking three months in a row for achieving best overall store rankings in required sales metrics.•Averaged 116% to Quota with third highest Long Distance attach rate in country for the quarter.

Contributed to meeting business solutions sales goals through the driving and fulfillment of contracts, providing overall account strategy and building multi-layered relationships within accounts. Prepared and presented written and oral presentations in accordance with proper procedures. Cold called businesses in the local market. Developed marketing events for target companies. •Spearheaded and educated MySiebel Best Practices for local team to increase effectiveness of reports pulled by top-level executives. •Volunteered to represent Sprint PCS and generate leads at various trade shows such as the Computer Technology Showcase expo.•Earned peer appointed award for Best All-Around Team Player in 2nd/3rd Quarters.

• Developed and executed field marketing events, sales/merchandising services, and retail promotions for Fortune 500 clients • Utilized Internet technology combined with face-to-face customer acquisition tactics to assist Nike in strategic marketing.

Responsible for generating sales of IBM’s portfolio and enhancing customer satisfaction. Managed Florida K-12 Education territory, interfacing with top decision makers in both public and private sectors. Engaged and closed sales by matching the capabilities of the offerings to customer requirements. Translated these advanced technologies into business value for customers. •Selected as a top performer from a class of 1500 to join IBM’s professional sales staff.•Surpassed $10 million sales quota by identifying customers’ specific requirements and customizing IBM hardware, software, and services solutions to meet their needs.•Generated $600,000 gross revenue in IBM wireless solutions during 2Q by coordinating and promoting the Mobile and Wireless Computing for Education seminar.

Implement innovative sales techniques, promotions of store image, incentive programs, and new policies. Conducted productive and motivational meetings. Evaluate employee performance. Develop product plan. Attend international market shows. Negotiate terms and ship dates with suppliers. Purchase and evaluate performance of merchandise.•Increased sales 15% by creating and implementing Service and Selling Basics training.•Increased employee performance by 35% through process improvement and implementing Best In Class employee motivational plan.•Coordinated promotional events with Abercrombie & Fitch (regional stores), Woman’s Hospital, LSU sorority system, Baton Rouge Junior Club, Pennington Biomedical Research Center to increase community awareness.

Launched the opening of the AVEDA Lifestyle Store in the Mall of Louisiana after extensive training at Neill Quality College and onsite training at the Atlanta and Houston AVEDA Lifestyle Stores. Assisted with staff training.