Melissa White Email & Phone Number

Lone Tree, Co, Us

Engaged in continuous professional development by volunteering with local non-profits, networking with Mile High Agile, and completing training courses on Agile methodologies, business analysis, and goal setting • Volunteered at the Denver Botanic Gardens at Chatfield Farms, learning about sustainable farming techniques while laboring in the field, training new volunteers, and promoting the CSA program to visitors • Fundraised for The Blue Bench, supporting survivors of sexual assault, by serving on the Fundraising Committee to develop strategies, tabling at community events, and participating in the RISE Art Show

Dallas, Tx, Us

Directed the Organizational Change Management team in the implementation and adoption of Workday & Infor, which collect and use information on over 143k employees for HR activities • Coached 25+ team members on using Agile methodologies to restructure workflows and led trainings on JIRA Align, Azure DevOps, and MS Teams so that the team could improve the quality of change management activities over 4 releases and adapt our approach to each audience, creating a better customer experience • Developed a process for creating and standardizing end-user training (Help Text, Guided Tours, Job Aids, Self-Help) that covers 94 business processes available in Workday, which included analyzing requirements, collaborating with product owners, and completing a positive feedback loop with stakeholders & employees • Spearheaded successful Workday & Infor deployment, which replaced 14+ legacy systems, and completed Hypercare support model (Command Center, Stakeholder Calls & Chats, Ticketing) to create dashboards on attendance/engagement, escalate critical issues, and log potential enhancements based on user feedback

Dallas, Tx, Us

Led project management on HR technology and compliance projects for HR OneStop, CENET, Taleo Recruiting, and Oracle, to define scope and requirements, identify risks, and provide analysis, configuration, and UAT • Founded the Organizational Change Management team, with 20+ team members across 4 workstreams and introduced Agile Scrum practices to facilitate problem solving, decision making, and strong task execution • Worked with Oracle & Deloitte consultants to customize Oracle Guided Learning to AT&T’s business needs, which included developing our strategy, needs assessment, curriculum, and prototypes for 179 courses • Managed risk analysis projects, such access management audits on 5k employees’ SPI access in compliance with federal/state regulations, using a website interface, automated communications, and a help desk

El Segundo, Ca, Us

Conducted the day-to-day administration of Workday and collaborated with HR, Payroll, and Talent Acquisition to confirm the timely and accurate entry of all employee information • Utilized the Workday EIB integration tool to mass load employee data received from clients and validated the inputs by cross referencing with other systems so that the data was accurately and efficiently entered • Produced audit reports of employee data and followed up with clients to verify information had been input correctly while offering guidance when necessary corrections were required to minimize company risk • Performed successful DIRECTV/AT&T Integration for DIRECTV HR Information Systems, which transferred over 16.5k active employee profiles from Workday to AT&T’s eLink (HRMS), while maintaining data integrity

El Segundo, Ca, Us

Inspired the professional growth of others by ensuring that Learning & Development team members had the resources and information they needed to excel in driving proficiency at DIRECTV • Coordinated scheduling, facilitators, and resources for 12 New Hire Classes, 15 Cross Call Type Trainings, 25 Leadership Trainings, and 250 Initiative Trainings annually, doubling DIRECTV’s Net Promoter Score • Gathered and analyzed agent metrics which led to major changes in the New Hire Training experience, including tiered mock calls and extended On-The-Job training, prompting reduced employee turnover • Supported both Denver and Tulsa teams by leveraging a suite of software (Path to Success Gateway, BASE, Adobe Photoshop CS6, MS Access, MS SharePoint) to sustain virtual communication and collaboration

Motivated an Award-Winning team of 10 Sales Representatives 3 years in a row in both Highest Number of Accredited Businesses Sold and Highest Revenue to advance trust in the Denver/Boulder marketplace • Participated in the accreditation process by assigning leads to Sales Representatives, reviewing over 1400 applications annually, and researching companies to ensure adherence to BBB Code of Business Practices • Developed and implemented a tracking system that records all marketing orders from Accredited Businesses purchasing co-branding opportunities with the BBB to certify completion of delivery • Partnered with Vice President of Sales to develop a comprehensive training program for new Sales Representatives which directly linked to a shorter ramp-up time and increased revenue potential

Masters Of Business Administration, Masters Of Science In Business Analytics

Bachelor Of Science, Entrepreneurship, Management, Sociology